I know. It happens to the best of us. Tempers can flare when connections are missed. But responding in a fit of rage is never constructive. And responding with a profanity-laced tirade filled with threats and slurs should merit...
American Airlines Executives Throw Away Cash, Buy More AAL Stock
This week American Airlines senior executives loaded their personal coffers with even more American Airlines stock (AAL). Was it a sign of hubris or idiocy? If you are considering booking travel or signing up for a new credit card please click here. Both support...
Why Does AA Loathe New York City Residents?
American Airlines has taken the use of married segments to a whole new level, prompting a reasonable question: Why does AA loathe New York City residents? But don’t worry NYC…I’ve got your back. Last month, I wrote about the lack...
Can American Airlines CEO Doug Parker Survive The Summer?
American Airlines has had difficulty with employee groups lately and morale is low. But with the stock price at an all-time low and the potential for employee action, can CEO Doug Parker possibly survive the summer? If you are...
Who Keeps Business Travel Booking Incentives?
Travel arrangers within a business may earn incentives similarly to frequent flyers for using a particular airline or hotel chain. But if frequent flyer miles go to the employee even when the business pays, should the booking incentives go...
Status Quo Will Continue At American Airlines…For Now
American Airlines is certainly already walking down the path to variable award pricing, but don’t expect a huge change in July, as some reported yesterday. View from the Wing noted that American’s Senior Vice President of Revenue Management Don...
Delta Throws IFE Shade At American Airlines
Delta took to Twitter to throw some “shade” at American Airlines this week over in-flight-entertainment. How important is IFE to your in-flight experience? While other airlines remove personal IFE onboard, Delta has added it. Over 600 mainline aircraft offer...
Meanwhile, Disaster Awaits American Airlines
American Airlines faces an imminent storm if it cannot reach an agreement with its mechanics. Why? The union has promised it. American Airlines and TWU-IAM, the union representing AA mechanics, are locked in a bitter battle. American has filed...
Law & Order: American Airlines Edition
In what appears to be a fit-for-TV storyline, an American Airlines pilot was arrested in Kentucky and indicted for the murder of three people. When passengers saw Christian Richard Martin, a pilot for PSA Airlines, a wholly-owned subsidiary of...
AA’s Billion Dollar Gamble
It was 2008. The world economy had slumped into recession and jet fuel prices were rapidly rising. American Airlines held its annual meeting in Dallas and made headlines with a big announcement. Then-CEO Gerard Arpey announced that American Airlines...
American Airlines Employee Unions Failing Membership
After an outpouring of messages, comments, and material evidence it is clear that American Airlines employee unions are failing their membership and it’s everyone that pays the price. If you are considering booking travel or signing up for a new credit card please...
American Airlines Apologizes After Agent Calls Cop A “Killer”
Words are a powerful weapon and can instantly inflict great pain. As tensions escalated over a missing checked bag, two children grown men exchanged terse insults at Memphis International Airport. Now American Airlines has been forced to apologize for...
American Airlines Flight Attendants Are Furious
Last week I wrote that replacing American Airlines CEO Doug Parker would not be enough to change the course of the airline. Many American flight attendants reached out and they are furious. If you are considering booking travel or signing up for...
American Airlines’ Devaluation Without A Devaluation
Sometimes you don’t have to officially devalue a loyalty program for a real devaluation to occur. American Airlines, at least for now, still has a saver award chart with fixed-rate award prices to each region in the world. This...
Whew! American Airlines Still Blocking Etihad Award Space…
When I saw that American Airlines added the ability to book Etihad awards online yesterday, my heart sank. Would the floodgates now be open, quickly decimating what remains a treasure trove of award space? The answer appears to be...
How American Airlines Helped Save A Baby’s Life
Janay Flowers is expressing gratitude to American Airlines and the passengers and crew on her flight for saving the life of her daughter Nevaeh. The two were traveling from Tampa to Dallas last Thursday when 11-month-old Nevaeh became ill....
Replacing Doug Parker Wouldn’t Solve American Airlines Woes
Armchair CEOs are everywhere, but perhaps not more so than in the frequent flyer community regarding airline leadership. But replacing American Airlines CEO, Doug Parker, wouldn’t necessarily solve their problems. If you are considering booking travel or signing up for a new...
It’s Still Not Too Late for American Airlines To Save AAdvantage
Dear American Airlines, It’s not too late to save your loyalty program. You need not go down the path of Delta and United. On the redemption side, both Delta and United have moved toward a more dynamic pricing model....
American Airlines Sees $1 Billion Impact From 737 MAX + Rising Fuel Prices
When American Airlines’ CEO Doug Parker [in]famously boasted that AA would never lose money again, he likely never imagined that an entire aircraft type would be grounded for months as oil prices rose. But welcome to 2019… Put together,...
Scammed: Citi American Airlines Credit Card
A reader recounted their story of how their Citi American Airlines Credit card fell victim to a fraud scam due to convenience features of Citi’s payment system. If you are considering booking travel or signing up for a new credit card please click...
