Gregory Alexander is in a lot of trouble. The 82-year-old Florida man was charged with battery and interference with aircraft operations after hurling racial slurs and taunts at an American Airlines FA, then jabbing her with his finger. The...
British Airways Officially Acknowledges AA Award Booking Issue
For several weeks, it has been difficult (though not impossible) to book award flights on American Airlines using the British Airways Executive Club website. While the problem is not fixed, at least British Airways has acknowledged it. Lately, AA...
An Abortive Argument Against An Arrogant American Airlines’ Agent
I don’t know when I am going to practice what I preach, but I could not help but to argue with an AA reservation agent on Saturday. As always, it was to my own detriment. Here’s the story. An...
American Airlines’ Agent Humiliates Breastfeeding Mom
An American Airlines’ gate agent humiliated a woman, loudly chiding her for trying to bring breastfeeding equipment and breastmilk onboard her flight. The incident happened at Los Angeles (LAX) while boarding a flight to Chicago (ORD). A gate agent...
Customer: AA Agent is Sending Me Vulgar Text Messages!
After one customer cursed out an airline employee over the phone, she suddenly received a pair of abusive text messages from an unknown number. I’m not going to defend the conduct of Marla Margolis. She flew from Boston to...
American Airlines May Soon Find Itself Locked Out of Venezuela
Last month, American Airlines announced increased service to Caracas, Venezuela. While other U.S. and European carriers have abandoned air service to the beleaguered nation, AA has steadfastly remained. But that could soon change. American flies twice daily to Caracas...
AA Passenger Finds Dead Rat in Luggage, Told to Burn It
An AA passenger found a very unpleasant surprise in her delayed checked bag…a dead rat. Merry Cannon was happy to join her husband Leighton in Europe on a business trip. The couple lived in Arkansas with their two children...
Five Airlines Awarded New Flights to Havana
Earlier this month I wrote about the battle for Havana slots. Like a game of musical chairs, demand outstripped supply and it was up to the U.S. Department of Transportation to divvy out the slots. Yesterday, the U.S. Department...
AA’s Interesting New Route to Buenos Aires
American Airlines will add service from Los Angeles to Buenos Aires beginning in December on its Boeing 787-9 aircraft. As an Angeleno, I’m satisfecho by the news. The closest airport offering nonstop service to Buenos Aires is Dallas (1,235 miles) with...
American’s Business Extra Awards Suddenly Worthwhile Again?
American Airlines Business Extra corporate booking incentive program became less valuable over the last few years as award availability has dried up on the world’s largest carrier. Has a shift in availability returned Business Extra to relevancy? If you...
U.S. Airlines Fighting Over Cuba…Again
With yields weak and demand far lower than expected, we’ve seen many carriers reduce or eliminate service to Cuba. Even so, U.S. airlines are still fiercely fighting for Havana slots. Under current U.S. Department of Transportation rules, airlines are...
American Airlines’ Pilot Attacks Ground Agent, But Did She Attack First?
A veteran American Airlines’ pilot is in deep trouble, now facing prison time in Brazil for assaulting a gate agent during a petty disagreement. But was it just self-defense? The name of the captain has not been released, but...
Should Airlines Offer Bus Service During Bad Weather?
A tragic story of two Chinese tourists critically injured enroute from Baltimore to New York on a bus chartered by American Airlines is a perfect example of why airlines should not offer bus service. The Washington Post nicely tells...
American Airlines Art Exhibit in Los Angeles
For all we like to rag on them, airlines often to do a lot of good for the community. In the era of #MeToo, American Airlines is recognizing the importance of female leadership across industries in Los Angeles. I’m...
Model Brings “Emotional Support Casserole” on American Airlines Flight
What does a biting dog, peacock, and casserole have in common? All three serve in an emotional support capacity for the traveling public. Remember model Chrissy Teigen? She’s the one who tweeted about the 8hr ANA flight from Los Angeles...
AA Agent Saves Two Teenagers from Human Trafficking Plot
AA ticket agent Denice Miracle is being credited as the miracle that saved two teenage girls from a potential life of slavery. Miracle is an AA ticket agent at Sacramento International Airport. Her suspicions were aroused when two teenage girls...
The Hidden AA Lounge Within a Lounge at JFK
Yesterday I reviewed the beautiful AA Flagship Lounge at New York JFK. But I left out a hidden alcove that offers a tranquil environment and à la carte dining. When the main Flagship Lounge got crowded, I headed over to...
Review: AA Flagship Lounge New York (JFK)
Arriving from a redeye, I had the whole day ahead of me in New York prior to my Qatar Airways QSuite flight to Doha. It was a perfect day for productivity inside AA’s Flagship Lounge at JFK. A note...
AA: Our FA Did Not Steal iPhone
Yesterday I wrote about a passenger who claimed to see pictures of a flight attendant appear in her cloud-based photo library days after losing her iPhone on American Airlines flight. But AA has shot back, saying the pictures are...
Dear FA, Here’s How to Steal an iPhone
Just a word of advice: if you are going to steal a mobile phone from a passenger, you are advised to wipe it before using it. An American Airlines FA may soon lose her job for not knowing better....
