With yields weak and demand far lower than expected, we’ve seen many carriers reduce or eliminate service to Cuba. Even so, U.S. airlines are still fiercely fighting for Havana slots. Under current U.S. Department of Transportation rules, airlines are...
American Airlines’ Pilot Attacks Ground Agent, But Did She Attack First?
A veteran American Airlines’ pilot is in deep trouble, now facing prison time in Brazil for assaulting a gate agent during a petty disagreement. But was it just self-defense? The name of the captain has not been released, but...
Should Airlines Offer Bus Service During Bad Weather?
A tragic story of two Chinese tourists critically injured enroute from Baltimore to New York on a bus chartered by American Airlines is a perfect example of why airlines should not offer bus service. The Washington Post nicely tells...
American Airlines Art Exhibit in Los Angeles
For all we like to rag on them, airlines often to do a lot of good for the community. In the era of #MeToo, American Airlines is recognizing the importance of female leadership across industries in Los Angeles. I’m...
Model Brings “Emotional Support Casserole” on American Airlines Flight
What does a biting dog, peacock, and casserole have in common? All three serve in an emotional support capacity for the traveling public. Remember model Chrissy Teigen? She’s the one who tweeted about the 8hr ANA flight from Los Angeles...
AA Agent Saves Two Teenagers from Human Trafficking Plot
AA ticket agent Denice Miracle is being credited as the miracle that saved two teenage girls from a potential life of slavery. Miracle is an AA ticket agent at Sacramento International Airport. Her suspicions were aroused when two teenage girls...
The Hidden AA Lounge Within a Lounge at JFK
Yesterday I reviewed the beautiful AA Flagship Lounge at New York JFK. But I left out a hidden alcove that offers a tranquil environment and à la carte dining. When the main Flagship Lounge got crowded, I headed over to...
Review: AA Flagship Lounge New York (JFK)
Arriving from a redeye, I had the whole day ahead of me in New York prior to my Qatar Airways QSuite flight to Doha. It was a perfect day for productivity inside AA’s Flagship Lounge at JFK. A note...
AA: Our FA Did Not Steal iPhone
Yesterday I wrote about a passenger who claimed to see pictures of a flight attendant appear in her cloud-based photo library days after losing her iPhone on American Airlines flight. But AA has shot back, saying the pictures are...
Dear FA, Here’s How to Steal an iPhone
Just a word of advice: if you are going to steal a mobile phone from a passenger, you are advised to wipe it before using it. An American Airlines FA may soon lose her job for not knowing better....
Video: Passengers Brace for Emergency Landing
An American Airlines flight operated by Mesa Airlines on January 17th, departed Phoenix, Arizona and made an emergency landing in Dallas/Ft.Worth. The mechanical issue stemmed from a broken fan which caused smoke in the cockpit. Footage A video taken...
My First Flight in 2018: American Airlines
I’m not jumping ship from United, but I am starting off 2018 flying a whole lot of oneworld. That trip began with a redeye on American Airlines’ last night from LAX to JFK. If you caught my AA medical...
Medical Emergency on My AA Flight
Last night I flew from Los Angeles to New York on AA…and encountered a medical emergency onboard that led to a lengthy delay and removal of a passenger. We pushed back on time and FAs screened safety the video....
AA CEO Has Already Made $19.2MN in 2018
We’re barely a week into 2018 and American Airlines’ CEO Doug Parker has already made $19.2MN. Parker is not paid a cash salary. Rather, he is paid in company stock and stock options, a practice that began in his...
Why You Should Always Compare Economy v. First Class Prices
I know this goes without saying for travel pros, but I was reminded again today that it always pays to check the price of a premium fare. One of the things we do at Award Expert is ensure that...
Live and Let’s Fly Weekend Digest: December 17, 2017
After another trip to New York, I’m back in Los Angeles until tomorrow…when I’ll fly to Germany for Christmas. It has been a hectic month, so I am looking forward to some downtime. American Airlines’ opened a beautiful new...
Review: AA Flagship First Dining Los Angeles (LAX)
The new Flagship Lounge is nice, but I was most excited to sample American Airlines’ new Flagship First Dining experience at LAX. This lounge within a lounge is reserved exclusively for first class passengers traveling on longhaul international routes...
New Trick for Booking JAL Award Space with AA Miles
There’s a new way to book Japan Airlines (JAL) award space with your American Airlines miles. Use this guide to successfully book JAL award space with AAdvantage. After more than three years of preparation, JAL migrated from its own Passenger...
Why Did I Choose American Over Qatar?
My wife and daughter spent the summer in Thailand as it is my busy season at work and I am nearly never at home – why shouldn’t they be at the beach instead? As a result, I have been...
