I am not an animal person–to put it mildly. I was bitten by a dog when I was five while riding my bike outside my grandma’s house and have always had a fear of dogs. I was stung by...
Delta Secretly Changes SkyMiles Terms and Conditions
With a series of radically customer-unfriendly moves, Delta Air Lines has become our favorite punching bag of late and the hits just keep on coming. Today, Delta updated the terms and conditions of the SkyMiles program to remove all...
Delta Air Lines Worldwide Skymiles Award Charts
Delta Air Lines pulled a fast one on us when it removed Skymiles award charts on Friday without notice, taking with it any accountability to passengers to its erratic online pricing engine and also striking at the very core of...
Delta Defiantly Removes Online Skymiles Award Charts
Delta Air Lines has done much to spruce up its website in the last year, finally fixing a broken award search system and making most of delta.com intuitive and user-friendly. But today, Delta took a huge step back by removing all...
Comprehensive Redemption Guide for 2015 Delta SkyMiles Program
2015 has brought new and exciting changes to the way your redeem your Delta SkyMiles including a new five-tiered award chart and one-way awards at half the price of a round-trip tickets. Read on for more about these changes...
Stopovers Still Permitted on Delta Skymiles Awards…For Now
When Delta’s latest IT update eliminated the ability to include stopovers on award trips, most assumed the worst…Delta had stealthy devalued its program again with no notice. Turns out the news is not quite as bad after Delta clarified today...
Additions and Subtractions to Virgin Atlantic Route Network
Virgin Atlantic, strengthening its joint venture partnership with Delta Air Lines, has announced new routes that will bring the two carriers closer than ever before. With the lastest shuffle, the USA wins while Canada, India, Japan, and South Africa...
Free In-Flight Movies, TV, Music on Delta Air Lines Starting Friday, August 1, 2014
Delta Air Lines will offer free streaming movies, television programming, music and video games on all U.S. flights of 90 minutes or more, starting Friday, August 1, 2014. Dubbed “Delta Studio”, entertainment will be offered through seat-back systems and...
RDMs Will Be Revenue-Based Starting March 01, 2015 on United Airlines
When Delta Air Lines announced a revenue-based earnings chart for 2015, I predicted that it would only be a matter of time before United Airlines would match, though I did not expect it to happen so soon. Copying Delta...
Oldest Active Flight Attendant Celebrates 90th Birthday, 63 Years in Sky
In the USA there is no regulation setting a maximum age for flight attendants. With this lack of regulation and strong FA unions, we seeing an aging FA base among the legacy carriers of American, Delta, and United. And then...
Italian Court Says Emirates Must Suspend New York – Milan Route
An Italian Court handed Dubai-based Emirates a stinging defeat yesterday, holding that the carrier could not operate its Fifth Freedom Route between New York and Milan. It all boils down to this–there is a very real (and valid) fear...
Dear Airlines, Why Aren’t You Honest With Us?
First things first. Airline loyalty programs are here to stay–they are too lucrative. With airlines beholden to credit card companies, who purchase points en masse and distribute them to their customers, the possibility of loyalty programs going away is...
New Numbers Show the Route Network is Not Saving United Airlines
United Airlines has released its 2014 Quarter One investor guidance and the figures are ugly. United blames the weather, the late Easter holiday, and the reduction of its regional jet fleet, but the signs point to a more ominous...
Delta Adds Complimentary Meals on Transcon Flights for Economy Comfort Passengers
Delta really is marching to the beat of a different drum. After another incredible Skymiles devaluation on Friday, today the carrier announced a new buy-on-board menu on its premium transcon flights between New York Kennedy and Seattle/San Francsico/Los Angeles...
Delta Restricts Lounge Access, Will United and AA Follow?
Because gutting the Skymiles program twice without notice just was not enough, Delta Air Lines used this fine Friday to announce a major devaluation of its Sky Club lounge access policy. Oh, you have a guest? That will be $29....
Delta Actually Improves Skymiles Program with Attractive Upgrade Options
Delta Air Lines has led the U.S. airline loyalty industry in duplicity and penny-pinching for several years running (even with a commendable challenge from United last month) so a day in which positive news is announced is quite rare....
Delta Cancels Flight to Charter Basketball Team Instead
Whatever the going rate is for a chartered jet on Delta Air Lines, it must be better than the revenue from a scheduled flight, because when a Delta charter went mechanical on Saturday in Tampa, Delta promptly cancelled a...
Delta Skymiles Logic: A Devaluation Before the Devaluation
You have to wonder what is going through the minds of the decision makers at Delta Air Lines when they announce a devaluation of their Skymiles award chart effecting all travel on or after 01 June 2014 then decide...
American Airlines Adds New Flights at LAX
American Airlines is growing at Los Angeles International and today the carrier will begin service to five new cities: Indianapolis, Indiana Columbus, Ohio Pittsburgh, Pennsylvania Hartford, Connecticut Bentonville, Arkansas Earlier this year AA began serving Raleigh/Durham, North Carolina and...
Higher Costs + No More Holds = Delta Further Devalues Skymiles Program
Delta Air Lines has announced an “enhancement” to their Skymiles award chart, raising the price of saver business class redemptions up to 25% in some markets. Citing abuse, the carrier also announced an end to the ability to hold award reservations...
