A couple was shocked to receive an anti-Asian slur on their hotel folio after checking out out of a Marriott property in Pennsylvania. But their disinterest in holding the culprit accountable demonstrates a softer bigotry that also merits our...
Bonvoyed: Marriott Revokes Suite Night Awards Extension
Dear Marriott, how petty can you be? After extending some Suite Night Awards to the end of the year, Marriott is pulling them back and retroactively expiring them, calling the extension an error. Marriott Rescinds Suite Night Awards Extension...
Is A Marriott Hotel Really Telling Bonvoy Elites That Breakfast Doesn’t Include Coffee?
Reports that a Marriott-affiliated hotel has just committed the cardinal sin of arguing with a straight face that “free breakfast” for eligible elites does not include juice or coffee may be premature. That doesn’t diminish the important trend we’ve...
Review: Marriott Hotel Melrose Arch, Johannesburg
I spent my one night in Johannesburg at the Marriott Hotel Melrose Arch. This lovely hotel offers great service and a very comfortable bed in the poshest neighborhood of J’Berg. Marriott Hotel Melrose Arch Johannesburg Review Although I’m a...
Marriott Eliminates Award Charts, Will Shift To Dynamic Pricing
Marriott Bonvoy is about to become even less valuable on the redemption side after announcing it would eliminate award charts in 2022. Just how bad these will these changes be? Marriott Eliminates Award Charts, Adds Dynamic Pricing Currently, all...
Why Marriott CEO Is Praising U.S. Airline Industry
Marriott CEO Tony Capuano looks to the U.S. airlines industry as a source of inspiration, praising it for so effectively and efficiently securing government funding during the pandemic. Is this what Marriott aspires to? Marriott CEO Loves U.S. Airlines,...
Marriott Is Welcome To Remove Alarm Clocks…I Hate Them
Hotel room alarm clocks are vestiges of the past that more often annoy or frustrate than help. Marriott’s latest idea to ditch alarm clocks is one cutback I can sign onto, especially if it saves breakfast or other amenities...
Marriott Is Winning The Race To The Bottom
Marriott has extended its lead in a hospitality race to the bottom. If you are considering booking travel or signing up for a new credit card please click here. Both support LiveAndLetsFly.com. If you haven’t followed us on Facebook or Instagram, add us today. New Marriott CEO...
Toxic Marriott Needlessly Alienates Loyal Elite Members
Marriott has become a toxic brand, needlessly alienating loyal elite members by not holding its franchises accountable, resulting in wildly different treatment for guests depending upon where you stay. This is the opposite of how loyalty should work. When...
Marriott Must Control Its Pesky Properties Which Levy Credit Card Surcharges
Marriott needs to crack down on renegade properties which defy corporate policy by passing on credit card surcharges to guests. The nickel-and-diming undermines confidence in the brand and aggravates customers. Westin In Florida Continues To Flout Marriott Policy, Levy...
Marriott CEO Arne Sorenson Dead At 62
Tragic news today, as Marriott announced the passing of CEO Arne Sorenson, 62. He passed away yesterday, February 15, 2021, due to pancreatic cancer. Marriott CEO Arne Sorenson Loses Battle To Pancreatic Cancer Sorenson became the first CEO not...
Review: Accra Marriott Hotel
I spent my first night in Accra at the Marriott hotel, just a few minutes from Accra’s Kotoka International Airport. It is a modern, comfortable hotel and the service was outstanding. Accra Marriott Hotel Review This hotel is Marriott’s first...
Marriott Adds Valuable Free Nights to New Credit Cardholders
Marriott Bonvoy has a few credit cards available to new consumers, but one, in particular, has added a lot of potential value with free nights for new cardholders. If you are considering booking travel or signing up for a new credit...
Review: Westin Bonaventure Los Angeles
121pilot, our resident pilot on Live and Let’s Fly, recently stayed at the Westin Bonaventure during a crew layover in Los Angeles. He graciously composed the review below, which gives insight into how full-service hotels are dealing with the...
All-In Pricing: Marriott Deserves No Praise For What Should Be A Given
Marriott now gives you the option to see all-in pricing when making a reservation earlier in the search process than the final payment screen. Are we supposed to cheer for what should have always been the case? Oh, it’s...
Review: The Jaffa Tel Aviv, A Luxury Collection Hotel By Marriott
One night was not enough at The Jaffa, a wonderful Marriott property in the Old Jaffa neighborhood of Tel Aviv. I have nothing but praise for this pricey but luxurious hotel. The Jaffa Premises + Location The hotel does...
The Jaffa Tel Aviv: Stunning New Marriott (The Luxury Collection) Hotel
I ended my trip to Israel with a splurge in Tel Aviv at The Jaffa, a recent addition to Marriott’s The Luxury Collection portfolio. My stay was flawless. I will publish a full review as part of my Israel...
Bonvoyed: Deceptive Redemption Prices Frustrate, Annoy
Marriott’s new Bonvoy program has not been the success CEO Arne Sorenson has suggested it is. Bonvoy’s award redemption nights don’t just deceive members, they also frustrate and annoy them. If you are considering booking travel or signing up for a...
Whew: Police Arrest Disgruntled Marriott Cook Who Planned Mass Shooting In California Hotel
Good news out of California, where Long Beach Police arrested a disgruntled Marriott employee who planned to shoot “everyone he saw” at the hotel he worked for. Rodolfo Montoya, a cook at the Long Beach Marriott hotel, was upset...
It’s About Time Someone Sued Marriott Over Sham Resort Fees…
For years I have argued that hotels and online travel agencies should be forced to disclose all-in pricing at all points of the hotel search process. We may finally be one step closer to that goal. Mandatory “fees” are...
