When a portion of United Airlines’ computer network crashed today, gate agents were left to improvise. Most just waited out the 2hr, 20min outage, but some got creative–check out this boarding pass from #moiraforbes: It’s like 1955 all...
Did I Screw Up the Upgrade Queue on My LAX-DEN United Flight?
After posting about the intrigue surrounding United Airline’s complimentary upgrade process yesterday, reader Dan left this insightful comment: It’s very simple — there is someone ahead of you in the CPU queue who has a ticket ‘out of sync’...
Double Check Your United Award Itineraries Now…for Missing Segments!
I received an e-mail this evening from a client whom I had assisted with an award reservation to South Africa on Swiss (San Francisco- Zurich-Johannesburg) using United miles. Tickets had been issued last October and were in economy class....
Was it the Way I Looked? Part II
Read Part I here As I mentioned in Part I, when I reached SFO Saturday morning to check in for my trip to Philadelphia via Chicago, the agent could not find my ticket. I had been re-booked by a...
Travel Vexations on United Airlines: Give Yourself Plenty of Time This Week
I had my first post-SHARES travel experience today on United, and it was not pretty—though it ended well. In what has become a routine for me of late, I was scheduled to fly from Columbia, SC to Philadelphia via...
Armageddon for United/Continental Passengers on 03 March?
At 0100 Central Time on Saturday, 03 March, United Airlines will flip the switch, transitioning from its Apollo Reservation System it has used for the last four decades to Continental’s in-house SHARES system. Will the transition be smooth? History...
