United Airlines occupies Terminals 7 and 8 at LAX and is undergoing a much needed facelift. Coming by 2017 will be a new check-in lobby with streamlined security, a re-designed multi-level United Club with a patio perfect for planespotting...
The Contrarian: United Was Legally and Morally Entitled to Cancel Mistake Fares
In law school they teach you to argue both sides — allowing you to better understand the issue presented and the strengths and weaknesses of your own argument. Earlier this week I put forward my best legal argument for...
Real Meals Coming to United Express on March 1, 2015
While Delta Air Lines and American Airlines already serve “real” meals onboard their regional jets, United has been a holdout, offering only junk food snack boxes. That changes on 01 March 2015 when United will begin to serve hearty...
Legal Analysis of DOT Decision to Back United on Cancelled Mistake Fares
The U.S. DOT has issued its verdict on United Airlines’ unilateral decision to cancel thousands of cheap first class tickets, ruling that it will not take action against United for failing to honor the fare. Although this ruling comes...
Last Week of United Airlines Star Alliance Award Sale!
When United devalued MileagePlus last year, it introduced a bifurcated award chart that charged a premium for first and business class flights on partner metal as opposed to on United’s own planes. An example — business class to Europe...
Meal Service on 40min United Airlines Fifth Freedom Kuwait to Bahrain Flight
United Airlines operates a limited number of Fifth Freedom Routes around the world, including: Manila to Koror Koror to Yap Kwajalein to Kosrae Kuwait to Bahrain Tokyo to Seoul Tokyo to Singapore Hong Kong to Singapore Hong Kong to...
DOT Examining United Danish Kroner Mistake Fares
The DOT has taken the unusual step of issuing a press release noting that it is examining the “United Airlines mistaken fare” and will determine whether or not United must honor the fares purchased. My gut tell me this...
Man Performs Striptease in Aisle on My United Flight
Now that I have caught your attention, let me tell you about a recent flight from Frankfurt to Chicago on United Airlines. I was seated in the first row of business class upstairs on a 747-400 (nearest the lavs...
United Will NOT Honor $50 Transatlantic First Class Mistake Fares
I generally silence my iPhone at night and woke up this morning to a flood of tweets, text messages, e-mails and Flyertalk PMs about a “DKK” fare sale from United Airlines. My first thought was “where the heck is...
A United FA Vents About Uniforms
Gary shares an e-mail making its way around the web from a disgruntled United FA about the new uniforms introduced by her company in 2013. She’s clearly not a fan… Who know if it is genuine, but it is...
Thoughts on My Elite Status Drop on United
I first started flying United Airlines “religiously” in 2004 – and haven’t looked back since. There have been ups and downs in the relationship, to be sure, but after a decade of flying United remains my airline of choice...
Free Giveaway! United Special Edition Honolulu Amenity Kit
American Airlines is not the only airline with special edition amenity kits — in a reprisal of last year’s popular promotion United Airlines is again offering special edition amenity kits from key cities on its route map. Instead of...
Three Key Tips if Your United Elite Status is Dropping Tomorrow
Many will be dropping in status tomorrow on United Airlines — myself included — but it is not too late to take advantage of at least three important perks, two of which will be going away even if you...
United Slashes Partner Earning Rates
With cuts coming left and right in the world of airline loyalty programs, I must admit I no longer wince in pain when a new devaluation announced. The question of devaluation is not if, but when and how much....
TOP SECRET Route from San Francisco to Seoul
A flyer on United noticed that his flight from San Francisco to Seoul was not exactly traveling in a logical direction, so he did what any savvy traveler would do in the age of onboard wi-fi: he tweeted United–...
One of the Best Dinners I’ve Ever Had on United Airlines
As a 1K MillionMiler flyer on United, I’ve had my fair share of meals on UA over the last decade. Some have been good, some have been bad, but most were simply acceptable. Last week I flew on United...
Impressive Meal Service Upgrades at United Airlines
United Airlines promised a vastly improved onboard meal experience last August, pledging to gradually roll out several improvements over the course of the next year. Almost immediately we saw a slight improvement in domestic lunch service and the re-introduction of meals...
United Humiliates Family with Disabled Child or Family Shamefully Tries to Game System?
A story called United with Ivy has been gone viral over the last 48 hours. It goes something like this– Large family (of 16) traveling from Dominican Republic to Newark together Husband and wife have four children Youngest child,...
Woman Spends Weekend in Jail for Changing Seats on United
When I was thrown off a United Airlines flight for taking a picture of my seat, many were quick to attack — blaming me for being over-entitled and concluding that I was wrong to even question the FA’s confusion...
United Airlines Fantasy Flights 2014 (Video)
I first wrote about United’s Fantasy Flights five years ago and I am thankful that this wonderful Christmas tradition has not been one of the cutbacks of the post-merger United. In fact, the program has expanded to 12 airports...
