UPDATE: The FAA has now certified the privacy doors on United Airlines’ new Boeing 787-9 Polaris suites for use in flight. Until now, the doors on United’s new Polaris and Polaris Studio suites had been locked in the open...
United Airlines Has A Secret Elite Status Above Global Services
Most frequent flyers know that Global Services sits atop the United Airlines elite status pyramid, an invitation-only tier reserved for the carrier’s most valuable customers. But there is actually another level above it, so exclusive that even many seasoned...
United Airlines Passengers Tackle Drunk Man During Chaotic Flight To Houston
An apparently intoxicated United Airlines passenger picked a very bad place to become belligerent, prompting the captain to warn passengers to “protect the flight deck at all costs” before fellow travelers ultimately wrestled him down and restrained him. United...
United Airlines Passenger Threatens Everyone With Her “Big-Time” Attorney Brother After Flight Delay, Gets Arrested Instead
A United Airlines passenger faced a badly delayed flight from West Palm Beach to Newark, then managed to turn an already frustrating situation into an arrest, a one-year airport trespass warning, and a very awkward phone call with her...
Compound Pricing: A Concerning United MileagePlus Trend On One-Stop Itineraries
While it may be an anomaly, I wonder if United Airlines is deliberately tightening MileagePlus space on connecting flights in a way we have not previously seen in which pricing for multi-flight itineraries will compound or become additive? Is...
10 Hours In United Airlines 767-400 Polaris Business Class…
My United Airlines flight from Washington Dulles to Sao Paulo, Brazil on a 767-400 in Polaris Business Class was very restful…exactly what I needed after an early morning and long day. I’ll offer my first impressions of the flight...
Review: United Airlines 737-900 First Class
To begin my trip to Brazil, I flew from Los Angeles to Washington Dulles on a United Airlines 737-900 in first class, a comfortable daytime flight with excellent service and a solid breakfast. United Airlines 737-900 First Class Review...
United Airlines Says Goodbye To 250 Million Plastic Cups With New Paper Design
United Airlines has begun eliminating its familiar transparent blue plastic cups and replacing them with a new recyclable paper cup designed for both hot and cold beverages. The environmental benefits sound substantial, but I am not convinced this represents...
Booked: LATAM 787-9 And United 767-400 Business Class On A Wild Brazil Turnaround
I’m off on a very quick jaunt to Brazil, closing the bookend on a mileage partnership that ended almost a year ago. I’m Flying To Brazil…For A Few Hours…On United And LATAM Last September, in the final days of...
United Airlines Paid Me $1,500 To Give Up My Seat, Just Like The Good Old Days
I took advantage of my first voluntary denied boarding (VDB) situation in years on United Airlines over the weekend, netting me $1,500 in travel credit and bringing back very happy memories of my travels on United as a youth....
United Airlines CEO Scott Kirby Tells Trump, “I’ve Waited My Whole Career” For IAD Rebuild
United Airlines CEO Scott Kirby spoke for less than a minute during the White House announcement of a $22.5 billion overhaul of Washington Dulles International Airport, but one line captured how long United has been waiting for this moment....
United Airlines Is Sending Its Most Premium 787-9 To Four New Houston Routes
United Airlines is expanding its premium-heavy Boeing 787-9 with the new Elevated interior beyond San Francisco, adding four long-haul routes from Houston later this year and early next year. United Expands Elevated 787-9 To Four Houston Routes United Airlines...
United Airlines Flight Attendants Can Now Sleep In Secret Bunks Instead Of Jumpseats
United Airlines flight attendants traveling on a space-available basis may soon trade one of the least comfortable seats onboard for one of the best-kept secrets on a widebody jet: the hidden crew bunks above the passenger cabin. United Flight...
United Airlines Bans Humanoid And Animal-Like Robots From All Flights
United Airlines has banned humanoid and animal-like robots from both the cabin and checked baggage, following a similar move by Southwest Airlines after a robot passenger went viral earlier this year. United Airlines Bans Humanoid Robots From Its Flights...
Scott Kirby Tried To Merge United With Delta In His Most Audacious Airline Deal Yet
Scott Kirby apparently did not stop with American Airlines. Before approaching American about a merger, the United Airlines CEO reportedly called Delta CEO Ed Bastian to explore combining the two most valuable U.S. airlines. Delta considered the idea, but...
United Taunts Delta Over Its Costly Pacific Expansion And Struggling Hong Kong Flight
Delta Air Lines is rebuilding its Pacific network, but early financial data suggests the expansion may be expensive. A United Airlines executive is already taunting Delta over weak fares and empty seats, though declaring victory after one quarter would...
Inside The Secret Market Where United Flight Attendants Sell Coveted Trips
Jen is a junior flight attendant at LAX. She flies reserve and has little say over her schedule, awaiting a phone call on duty days to find out where she is flying. But when she noticed her colleague Mona...
United Airlines Employee Tells Mexican American Passenger “Maybe We Should Call ICE On You”
A United Airlines employee at San Francisco International Airport was caught on video threatening to call ICE on a Mexican American passenger during a heated ticketing dispute. The passenger was not blameless in the escalation, but as the dust...
UPDATE: United Airlines Backtracks On Free Changes For Disgruntled Trump Airport Passengers
Yesterday, we broke news that United Airlines had authorized its reservations agents to rebook passengers who did not want to fly into Palm Beach International Airport, now called President Donald J. Trump International Airport, to nearby airports at no...
United Airlines Will Let Passengers Avoid Trump Airport And Switch To Miami Or Fort Lauderdale For Free
United Airlines is preparing for customers who may object to flying into an airport named for President Donald Trump, and reservation agents have been authorized to move those passengers to Fort Lauderdale or Miami without charging more. United Will...
