United Airlines CEO Scott Kirby was asked recently about whether United is benefiting from pilot attrition at Southwest Airlines. His response was surprising, suggesting that pilots are giving up their seniority at major US carriers to come fly for...
New United Airlines Flight Attendant Training Facility In Houston Represents Perfect Opportunity To Transform Service Culture
United Airlines has opened a new 56,000-square-foot flight attendant training facility at Bush Intercontinental Airport in Houston that it says will accommodate training up to 600 flight attendants per month. This marks the perfect opportunity for “United Next” to...
United Airlines CEO: It Is “Blindingly Obvious” Frontier And Southwest Can’t Grow In 2023
What would inhibit an airline from growing in 2023? A lack of pilots? A lack of airplanes? Perhaps poor infrastructure? For United Airlines CEO Scott Kirby, the biggest indicator is not even what might be coming, but how airlines...
United Airlines CEO Says Other Airlines Are In “Denial” About Growth In 2023
United Airlines did not grow as originally hoped for in 2022. Growth in 2023 will also be more modest than originally forecast. United CEO Scott Kirby explained to investors yesterday that industry-wide capacity constraints will impact all airlines and...
United Airlines Reports $843 Million Profit In Fourth Quarter
Buoyed by rising airfare and strong demand, United Airlines reported an $843 million profit for the fourth quarter of 2022 and returned to profit for the full year of 2022. United Airlines Reports Sizable 2022 Q4 Profit, Surpassing 2019...
United Airlines Updates Onboard Allergen Policy
United Airlines is updating its onboard allergen policy, offering specific guidance to flight attendants on how to handle passengers who claim to have a severe allergy. Onboard Allergen Policy Details How United Airlines Handles Passengers With Severe Allergies In a...
United Airlines Quietly Extends MileagePlus Premier Status…Again
United Airlines has quietly extended the MileagePlus Premier status of many account holders after giving no indication that it would in 2023 (and frankly every indication that it would not). It represents the persisting reality of air travel still...
Ice Cream Sundaes Return To United Airlines, Including On Premium Transcon Flights
Ice cream sundaes are making a glorious return to United Airlines next month and will also be returning to domestic premium transcontinental flights. United Airlines Will Restore Ice Cream Sundaes, Even On Premium Domestic Flights After United posted a...
First Look: New United Club In Chicago O’Hare
A long-expected and much-needed new United Club opens today in the C Concourse of Terminal 1 at Chicago O’Hare (ORD). Here’s a first look at the new lounge. New United Club In Chicago O’Hare (ORD) In C Concourse –...
SWISS First Class Awards Bookable With United Airlines MileagePlus
UPDATE: Since late December 2022, SWISS first class awards have been bookable once again, though only as married segments and only with United MileagePlus or Lufthansa Miles & More, not any other Star Alliance currencies. For example, I have not...
Woman Tracks Her Lost Baggage To Sketchy Apartment Building, Finds Other Bags In Dumpster, United Airlines Tells Her To “Calm Down” And That Her Bag Is “Safe”
Apple AirTags are hardly unique or revolutionary in terms of empowering passengers to track their baggage, but have become highly popular…and for good reason. One woman spent days tracking her lost baggage on United Airlines before finally being reunited...
United Airlines CEO: “We’ve Already Become The Best Airline In The World”
Scott Kirby, the CEO of United Airlines, has two goals: make United the biggest and the best airline in the world. While United’s fleet growth plans very well may objectively make it the largest airline in the world, Kirby...
Reaction: My Family Tries United Polaris (Business Class)
I’ve taken many trips in United Polaris but my family hasn’t had the chance until now. Here’s what they thought of United’s business class experience. If you are considering booking travel or signing up for a new credit card please click...
United Airlines 787-9 Diverts To Pago Pago
As Sydney rings in the new year this hour, passengers on a United Airlines 787-9 flight from Los Angeles to Sydney are holding a very different and unexpected New Year’s celebration on Pago Pago in American Samoa. United Airlines 787-9...
How I Secured United Airlines Premier 1K Status For Another Year
Thanks to a late push this year and a pricey trip to Africa, I was able to qualify for Premier 1K status again in the United Airlines MileagePlus program. A Bit Of Irony In Securing United Premier 1K Status...
Holiday Note From United Airlines CEO Scott Kirby
United Airlines CEO Scott Kirby recorded a very cute video and penned a brief note to employees ahead of the 2022 Christmas holiday. 2022 Holiday Note From United Airlines CEO Scott Kirby Kiby has a really cute family and...
United Airlines Will Add Complimentary Snacks To Shorter Routes In Economy Class
As United Airlines continues to restore services to a pre-pandemic level, complimentary snacks in economy class will return to all but the shortest flights. United Airlines Adds Complimentary Snacks On Shorter Flights In Economy Class In a memo to...
United Airlines’ Pilot Union Boss Neil Swindells Resigns After Backlash Over Inflammatory Comments
That was fast. After news broke on Monday about a series of inflammatory posts made in an online forum by Captain Neil Swindells, the new union boss representing pilots at United Airlines has resigned. United Airlines Captain Neil Swindells...
Embattled United Airlines Union Boss Offers “Apology”
Captain Neil Swindells, the new union boss representing United pilots, has offered an apology…to those he offended. United Airlines Captain Neil Swindells Offers Apology To Union Brethren For His Online Conduct Swindells, a Boeing 787 captain based in Chicago,...
New United Airlines Pilot Union Leader Accused Of Racism, Misogyny, Antisemitism (Screenshots)
UPDATE: Neil Swindells has resigned. Earlier today we reported that Captain Neil Swindells has been elected as the new union boss representing mainline pilots at United Airlines. Not everyone is happy about his accession, with one pilot sounding the...
