United Airlines will offer fresh complimentary meals to economy class passengers on longer Hawaiian flights starting in August. Complimentary Meals Return To Hawaiian Flights On United Airlines Effective August 1, 2021, United Airlines will offer a complimentary snack or...
United Airlines Will Allow Economy Class Passengers To Pre-Order Snacks, Beverages
Passengers on United Airlines, no matter the cabin, can soon use United’s mobile app to pre-order meals, snacks, and beverages onboard. The service will initially launch from Chicago this week and expand to all flights over 1,500 miles later...
United Airlines Adds Flights To London
England will fully re-open to vaccinated travelers from the United States and European Union on August 2, 2021. With demanded expected to increase for travel across the pond, United Airlines is adding more flights between London and the USA....
The Lovely Diane, A United Flight Attendant, Sommelier, And Barista
I’ve enjoyed a lot of good service lately, but want to give a special shout out to Diane, who took great care of me and other business class passengers recently on a United Airlines flight from San Francisco to...
Chicago-Style Hot Dogs In ORD United Club!
While United Airlines has still not restored its pre-pandemic buffet spread to its network of airport lounges, two of the four the United Club in Chicago O’Hare are currently offering Chicago-style hot dogs (well almost…), a delicious that I...
United Airlines Warns Of Trouble Brewing At Newark Airport
United Airlines is warning that runway construction plus a failure of JetBlue to cap flights is hurting operations at Newark Liberty International Airport and already leading to delays and cancellations. United Warns Of Delays + Cancellations At Newark Airport...
United Airlines Empowers Staff To Handle Diversions Compassionately
It’s one thing to talk about embracing a new service model, but it’s quite another to put it into practice, especially with thousands of agents accustomed to handling matters in a certain way. United Airlines is empowering agents to...
A Selfless Gesture To A Man In Need From Two United Airlines Flight Attendants
In moments of testing, most flight attendants rise to the occasion. I recently witnessed a beautiful interaction between two flights attendants and an older gentleman on a flight to Chicago on United Airlines. The flight attendants went above and...
United Airlines Will Return Turboprops To Fleet With New Electric Aircraft Order
United Airlines and its regional subsidiary Mesa Airlines will each buy up to 100 ES-19 aircraft from Heart Aerospace, an electric turboprop that hopes to transform short-haul regional flying. The acquisition comes in addition to an investment from United...
United Airlines Wants Flight Attendants To Deliver Four “Basics” On Every Flight
As United Airlines seeks to increase customer satisfaction scores, it is asking flight attendants to deliver four basics on every flight. While these service reminders are plainly obvious, they mark a return to a pre-pandemic mindset on inflight service....
United’s Interactive Map Search Now Includes Award Travel
United Airlines has added the ability to search for award space using its interactive map search tool. It’s a great way to quickly ascertain a broad overview of pricing in the destination or region you are looking to visit...
Disturbing: Flight Attendant Calls Passenger After Flight, Curses Her Out
A disturbing allegation has emerged that began over a diaper incident onboard a United Express flight and ended with a post-flight phone call in which a flight attendant cursed out a passenger. Diaper Incident Leaves United Airlines Passenger Speechless...
United CEO Scott Kirby Returns To Face The Nation
United Airlines CEO Scott Kirby returned to CBS’s Face the Nation yesterday to discuss the latest travel trends. While most of his answers were familiar talking points, we did gain some additional insight on travel to Asia and how...
How United Airlines Helped A Family In Need Enter Heartless Australia
Imagine your father died during the pandemic and you could not be by his side before he passed nor hold a funeral for him. Then imagine that your mother suffered a severe stroke, leaving her in critical condition. But...
United Airlines Will Debut Premium Wi-Fi, Free Messaging Next Week
While long hinted, United Airlines will debut a new wi-fi trial across many narrobowdy jets that will include both a complimentary messaging option plus paid high-speed premium wi-fi. United Airlines Will Trial Premium Wi-Fi, Free Messaging Between July 16th...
New United Airlines Ad: “Time to Let Yourself Fly”
Ahead of the summer Olympic Games in Tokyo, United Airlines has released a new ad to celebrate its 40th anniversary of sponsoring Team USA. The ad features a new slogan, “Time to Let Yourself Fly.” United Airlines “Time to...
How United Airlines Coaxed Stowaway Birds Off A 767-300
When a pair of birds had enough paradise and were ready to join a plane full of travelers from Maui to New York, ground and flight staff had to get creative in finding a solution to get the stowaways...
Imperious Staff Throw My Family Out Of United Airlines Lounge In SFO
United CEO Scott Kirby waxes eloquently about improving customer service and making United Airlines the best airline in the world. But when it comes to actually caring for customers in a consistent manner, United still has a long way...
United Airlines Reintroduces Hard Liquor For Purchase
While American Airlines and Southwest Airlines continue to resist alcohol sales onboard, United Airlines not only has restored beer and wine for purchase, but has now brought back hard liquor for purchase on select Hawaiian and transcontinental flights. It...
A Funny Thing Happened To Me On The Way To San Francisco…
Oh, what a day…and it wasn’t spent in San Francisco. How My Day In San Francisco Turned Into A Day In Los Angeles First, a very warm thank you to all of you who weighed in on what I...
