A disturbing allegation has emerged that began over a diaper incident onboard a United Express flight and ended with a post-flight phone call in which a flight attendant cursed out a passenger.
Diaper Incident Leaves United Airlines Passenger Speechless
Dr. Farah Naz Khan and her mother were flying from Kalispell (FCA) to Houston (IAH) on Mesa, a regional United Express partner of United Airlines. They were seated in first class and flying with Khan’s baby daughter.
According to Khan, during the flight she used the rear lavatory to change her baby’s diaper. The soiled nappy was placed in a “scented diaper disposal bag” and placed inside the waste receptacle inside the lavatory.
But when she returned to her seat, the flight attendant berated her for dumping her baby’s diaper in the lavatory, calling it a “biohazard” and demanding she return to the lavatory and retrieve it (the flight attendant knew she had changed her diaper because she was carrying the baby, wipes, and a foam changing pad).
She did return to the lavatory and attempted to fish out the dirty diaper. While doing so, she asked the rear flight attendant for a trash bag to place the soiled diaper in. Puzzled, the other flight attendant said she had properly disposed of the diaper.
Kahn returned to the first class cabin, “confronted” the flight attendant and was yelled at again, with the flight attendant walking away and saying he did not want to deal with her.
As if that was not bad enough, a few hours later Khan claims she received a phone call on her mobile phone from 1-800-United1, the general reservations number for United. She answered…and it was the flight attendant on the other end.
He informed Kahn that she had been placed on United’s “No Fly List” due to diaper incident and added:
“YOU people bring your families everywhere. You should stop flying and just drive. I can hear your obnoxious baby in the background right now.”
Khan also claims the flight attendant used obscene language during the phone call.
She took to Facebook and Twitter to tell her story:
For any of my friends considering flying @united, watch out, their flight attendants will curse about your children to you on the phone by finding your number after you’ve left the flight. He said “YOU people always bring your children everywhere.” Wth does that mean? #racist
— Farah Naz Khan (@farah287) July 9, 2021
United Airlines issued only a brief, cautionary response:
“We have reached out to our customer and our regional partner Mesa Airlines, who operated this flight, to get a better understanding of what occurred.”
Khan says she has already had two calls with United Airlines and they’ve been fruitless:
Two unhelpful calls from @united corporate so far with no answers to my questions.
— Farah Naz Khan (@farah287) July 11, 2021
If Kahn’s story is true (and I see no reason why she would make it up), I hope United really makes this right through a formal apology, compensation, and telling Mesa that this flight attendant is unfit to fly for United Express.
I’ve been called by gate agents before if I am late to boarding a flight and the number that appears is the 1-800-United1 number. It is actually quite easy for flight attendants to obtain a passenger’s phone number if they look in the right place or ask the right people.
This is a very sad story and I find it absolutely disgusting and wholly indefensible if Kahn’s account captures all the details. Even if Kahn snapped at the flight attendant and berated him, he deserved it…and the retaliatory phone call is grounds for immediate termination.