A United Airlines flight bound for Amsterdam diverted to Bangor, Maine after a cabin pressurization issue onboard. United flight 968, operated by a Boeing 787-9, took off from San Francisco on-time on Sunday with 197 passengers and 13 crewmembers...
One Last Jaunt Across The Pond In United’s “Old” Business Class
United Airlines is (finally) rather quickly retrofitting its 777-200 longhaul fleet to add new Polaris business class seats. But there are still “old” aircraft floating around and I very much enjoy them. I wrote about this older seating configuration...
United President: I Won’t Be Next CEO Of American Airlines
United Airlines President Scott Kirby has made it clear…he is not jumping ship (again) and returning to American Airlines. Rumors are abounding that American Airlines CEO Doug Parker will not survive the month at the helm of AA. With...
United Airlines Wants To Hire 10,000 Pilots
Forecasting continued growth and mass retirements over the next decade, United Airlines is proactively starting its recruiting effort for new pilots. On Thursday, United launched Aviate, new pilot recruitment website. Essentially, United is partnering with select aviation universities or...
United Airlines Restores Key Philadelphia Route
After a suspension throughout much of 2019, United has reversed course and is restoring service between Philadelphia and Washington Dulles. Back in January, United cut this longstanding route, telling me: Service between Washington Dulles and Philadelphia was primarily operated...
The Elusive Future Of Dynamic Partner Award Pricing On United
Keep calm. United Airlines is not engaging in dynamic pricing of partner awards. However, it seems all but inevitable that day will come. It’s all about the award chart… One Mile at a Time noted language on united.com yesterday...
United’s Perplexing Rollout Of Premium Plus On Transcontinental Routes (New Details)
As far as I am concerned, United botched the official rollout of its premium economy product on premium transcontinental routes. It’s all about communication… Over the weekend, United began selling Premium Plus seats on select flights between Newark and...
United’s Plus Points Makes MileagePlus Best In the US?
United Airlines has changed their Regional Premier and Global Premier upgrade system, replacing them with Plus Points instead. And now it’s not just 1K flyers that benefit. If you are considering booking travel or signing up for a new credit card please click...
United 737-800 Diverts After Passenger Gets Stuck…In Lavatory
A United flight was forced to divert after a passenger became stuck in a lavatory. Ready for a laugh? Let’s cut right to United’s statement on the incident: Flight 1554 from Washington D.C. to San Francisco diverted to Denver...
United CEO Flies Economy Class, Experiences Flight Diversion
Once in a while even the CEO of an airline has a miserable flight experience. United Airlines CEO Oscar Munoz shared of a recent flight diversion with CNBC. He did not disclose where his flight departed from, but shared...
Another Positive Upgrade Policy Change From United Airlines
Overlooked in the big announcement yesterday from United introducing PlusPoints was a re-classification of four routes, which will effectively halve the cost of an upgrade on them. Starting on December 4th, United will move from a system of Global...
United Introduces PlusPoints, A New Upgrade Currency
United Airlines is jettisoning regional and premier upgrades for a new points currency called PlusPoints. Believe it or not, the news is actually quite positive. On December 04, all your regional or global premier upgrades will vanish from your...
United Airlines’ New Focus On Quality
United Airlines President Scott Kirby has pledged a greater emphasis on the quality of the passenger experience after many years of shunning such a viewpoint. But what makes for a quality experience? Speaking at the Morgan Stanley 7th Annual...
Pain, Regret, And An 18-Mile United Flight
When I wrote about the special 18-mile United flight yesterday, I had no idea how much of an emotional roller coaster I was about to embark upon. It was a painful day. But ultimately an instructive one. United Airlines...
An 18-Mile United Mainline Flight Is Flying Today
United Airlines is operating a special flight from Burbank to Los Angeles today, a flight of only 18 miles. With the ongoing runway work at San Francisco International Airport (SFO), United is ferrying one of its Airbus A319s from...
Premium Award Seats Better For Balance Sheets
Airlines are happy to award more miles to customers who spend more money. But they sometimes forget that releasing premium award seats (business and first class) is better for the balance sheet too. If you are considering booking travel or signing up...
United Airlines Strategically Retools Winter Schedule
United Airlines is adjusting its winter longhaul schedule this weekend. The story is not just the upgauges and downgauges, but the strategy behind them and the versatility of the United fleet. First, let’s starts with the changes, which include...
United Airlines Refreshes Mobile Boarding Pass
United Airlines has refreshed its mobile boarding pass, offering more info in a clearer format. With the latest (v4.7) version of the United app, when you look at your boarding pass on your mobile device screen, you will now...
United’s Flawed Analogy But Proper Answer On Self-Upgrades
United Airlines was right and is always right to deny those who want to take open EconomyPlus seats without paying for them. But yes, the car analogy was deeply flawed. A passenger noticed the seven rows in the front...
9/11 Reflections From United Airlines CEO (And From Me)
Today marks a solemn anniversary in American history, a day of tragedy made more tragic by the fear-based response that followed…and continues 18 years later. Nearly two decades later, each trip to the airport remains a reminder of how...
