You may have noticed that the much-loved tapas snackboxes have not been available this month on United Airlines. They will return…but it might be awhile. I wrote about the United tapas snackbox when first introduced in 201o and again...
The “Everything” Bun Burger On United Airlines
Each week, my Meal of the Week feature examines an airline meal from my travels over the years. This may be a meal from earlier in the week or it may be a meal served over a decade ago. Since we...
United Replaces Close-In Booking Fee…With A New Close-In Booking Fee
For months, United has proudly boasted that it is doing away with the $75 close-in processing fee for awards booked within 21 days of departure. What it did not mention was that that dollar fee for close-in bookings would...
Six Observations About Latest United MileagePlus Program Changes
With award charts no longer published, United Airlines has made changes to the way it prices awards on its own flights and on partner flights. Here are six observations. 1. Across-the-board increase in cost for close-in departures Across the...
Broken Promise: United Partner Awards Already Pricing Higher
We’re only a day into United’s new dynamic award pricing era and already we are seeing partner awards pricing higher. This directly contradicts what was promised when these changes were first announced in April. Back in April, United announced...
Delta Vs. United: The LAX Taco Wars
Two airlines. Two lounges. Two taco bars. Who wins at LAX, United or Delta? Regular readers of the blog know that I love tacos. Like, love to the point of eating tacos multiple days per week. What can I...
United Pilot Falsely Accused Of Indecent Exposure Receives Settlement
A United Airlines captain who was arrested for indecent exposure, a charge which quickly went limp, has settled with the City of Denver for $300,000. The incident occurred in September 2018. Recall that pilot Andrew Collins was at the Westin...
United Will Operate More Boeing 787s From Chicago
United Airlines will concentrate more Boeing 787 Dreamliners at Chicago O’Hare next year. In August, United announced the 787 was finally coming to Chicago, United’s home base. That included service to: Brussels (starting on March 28, 2020) Frankfurt (starting...
Perfect Paneer On United Shows Why Airlines Should Embrace Indian Food
Each week, my Meal of the Week feature examines an airline meal from my travels over the years. This may be a meal from earlier in the week or it may be a meal served over a decade ago. While perhaps...
False Alarm: United Economy Plus Won’t Be A Separate Cabin…Yet
Will United Airlines start treating Economy Plus as a separate class of service? What will happen to MileagePlus elites, who currently can assign those seats for free? An unannounced trial this week by United is simply that, a trial,...
Oscar Munoz Vs. Doug Parker On Boeing 737 MAX
As the public faces of their respective airlines, United CEO Oscar Munoz and American Airlines CEO Doug Parker share a common problem: how to convince customers to fly on the 737 MAX again. Thus far, the two have taken...
I Stumped United CEO And President With A Softball Question
As we end the week at Live and Let’s Fly, I want to conclude on a lighthearted note. Last week at United’s media day, I stumped both United CEO Oscar Munoz and President Scott Kirby with an easy question....
Dear United, Do The Right Thing For Lifetime United Club Members
Dear United, Tomorrow marks a new era for United Club members. Staring November 1, 2019, all United Club users, including members and their guests, must be traveling on a same-day United, Star Alliance, or partner flight. This applies to...
The Two Most Popular Meals On United Airlines
For all the talk about healthy options and vegetarian dishes, United passengers love their comfort food. During his presentation at Flight Plan 2020 last Friday, Toby Enqvist, United’s Chief Customer Officer, talked about new plant-based options, expanded choices, and the...
United Will Introduce Three Big Changes To Domestic First Class Meal Service In 2020
United Airlines will expand first class meal pre-selection, offer additional choices, and offer more plant-based and healthy food in 2020. #1 – More Plant-Based + Vegetarian Options Expect dishes onboard including vegan chili, stuffed grape leaf with dolma infused...
United’s New 3D Seat Maps Take Mystery Out Of Seat Selection
United Airlines will soon let you see your plane before you step on it, with 3D, high-definition virtual cabin images that allow you to see the plane that you will soon step on. Unveiled by Linda Jojo, United’s Chief Digital...
With Air New Zealand Gone, Will United Double Up On LAX-LHR?
Air New Zealand is abandoning its Fifth Freedom route between Los Angeles and London. Will United step up with a second daily flight? Air New Zealand has served London since 1982. Until a few years ago, Air New Zealand...
Counterpoint: United Changes Better For Flyers
United Airlines announced some unpopular changes to their frequent flyer program, Mileage Plus. While most met the changes with criticism and contempt, it may actually be better for flyers. If you are considering booking travel or signing up for a new credit...
United, Delta Short-Haul Aircraft Better Than American Mainline
As Delta further invests in the customer experience of smaller jets and United rolls out CRJ550s they have surpassed the American mainline fleet. When will management learn? If you are considering booking travel or signing up for a new credit card please click...
Dangerously Addictive Lobster Mac & Cheese On United
Each week, my Meal of the Week feature examines an airline meal from my travels over the years. This may be a meal from earlier in the week or it may be a meal served over a decade ago. Like many,...
