Good news for United Airlines flyers, as the carrier has backtracked on its punitive policy of voiding residual value when modifying tickets if the new itinerary was cheaper. United Airlines Now Provides Residual Credit When Your New Flight Is...
United Airlines Eliminates 737 MAX Waiver
The Boeing 737 MAX has apparently already proven itself, as United Airlines will shortly eliminate the additional flexibility it has offered surrounding the ticket. United Airlines Ends 737 MAX Waiver In February, United began flying the Boeing 737 MAX....
United Airlines Shifts Focus To Net Promoter Score (NPS)
In a continuing effort to win brand loyalty and more passengers, United Airlines will shift focus to Net Promoter Score (NPS) to gauge how it is performing against other carriers. United Airlines Puts Focus On Net Promoter Score What...
United Airlines Will Require Flight Attendants To Be Vaccinated, But It Isn’t What You Are Thinking…
Despite COVID-19 vaccinations being at the forefront of our public conversation, there are still many other vaccinations being administered and vaccines required to travel internationally. For United Airlines flight attendants at Washington Dulles, that includes a more traditional vaccine...
United Airlines Will Light Up New York City Tonight
If you’re in New York City this evening, look up at the skyline. United will light two iconic New York City buildings blue at sunset to celebrate its return to JFK Airport after a five-year absence. United Airlines Lights...
United Airlines Adds More Service To Latin America Than 2019 (Full Schedule)
While my focus earlier this week on United’s new leisure routes from several midwestern cities, United is also bulking up its service to Latin America. In fact, United will offer more flights to Latin America this summer than it...
Transcontinental Business Class Breakfast: American Airlines Vs. United Airlines
My Meal of the Week feature examines an airline meal from my travels over the years. This may be a meal from earlier in the week or it may be a meal served over a decade ago. Last week, I compared...
United Airlines Adds Premium Economy To Hawaii
With its international route network still limited due to the pandemic, United Airlines is ramping up service to Hawaii with more flights this summer and newer aircraft. In fact, it will begin marketing its Premium Plus (premium economy) cabin...
United Airlines Adds Point-To-Point Service From Several Midwest Cities
United Airlines is ramping up for a summer of domestic travel with a number of new flights from non-hub cities to popular vacation destinations. The move marks a further step away from the hub-and-spoke model during a pandemic in...
United Airlines Upgrades First Class Meals To Hawaii
United Airlines will restore meal service to more first class Hawaii flights and upgrade entree selections starting next month (including adding a vegan choice on some flights). It will also provision more sandwiches onboard and add cooling gel pillows...
United Flight Attendants Complain Serving Drinks Creates “Toxic Environment” Onboard
The union representing United Airlines flight attendants has complained that United’s resumption of snack and alcohol sales onboard creates a “toxic environment” that does not prioritize the safety of flight attendants. United Flight Attendants: Toxic Environment Created By Onboard...
United Airlines Bets On International Travel Rebound
For CEO Scott Kirby, United Airlines is positioned as the “goldilocks” carrier when it comes to riding the wave of a new surge in international traffic. United Airlines CEO Sees International Travel Rebound Around Corner During the JP Morgan Industrials...
Transcontinental Business Class Dinner: American Airlines Vs. United Airlines
My Meal of the Week feature examines an airline meal from my travels over the years. This may be a meal from earlier in the week or it may be a meal served over a decade ago. I’ve recently flown both...
United Airlines Requires Passengers Who Cannot Wear Masks To Present Negative COVID-19 Test
The new federal mandate on masks requires airlines to make exceptions for passengers with disabilities who cannot keep a mask on. In implementing this new federal exemption, United Airlines will require those passengers to present negative COVID-19 PCR tests....
United Airlines Will Share Passenger Feedback Directly With Flight Attendants
In a move that aims to increase transparency and encourage flight attendants to provide excellent service, United Airlines will start sharing post-flight passenger feedback directly with flight attendants from that flight. United Airlines Will Share Post-Flight Passenger Feedback Directly...
Review: United Airlines 757-200 Business Class
For my trip home from Washington, DC, I again flew via Newark in order to enjoy a lie-flat seat from coast-to-coast This review covers my business class flight on United Airlines from Newark to Los Angeles onboard a Boeing...
Horrific: United Flight Diverts After Man Bites Ear Off Seatmate
An agitated man on a United Airlines flight allegedly bit the ear off one passenger and broke the nose of another during a bloody brawl likely fueled by drugs. United Airlines Passenger Goes On Attack, Bites Ear Off Seatmate...
United Airlines Has Banned “About 1,000” Passengers For Mask Non-Compliance
We frequently cover onboard mask incidents on Live and Let’s Fly, but our profiles of poor behavior are really just the tip of iceberg: thousands of passengers have been banned during the pandemic for refusing to wear a face-covering...
United Airlines Restores Buy-On-Board Service To More Routes, Introduces New Menu
Starting in April, United Airlines will bring back buy-on-board service to more routes, including Hawaiian and transcontinental flights. The menu has also been revamped. United Airlines Restores Buy-On-Board Service To More Routes When the pandemic struck a year ago,...
United Airlines Adds New Snack Boxes
As part of its revamped buy-on-board service, United Airlines will introduce a new snack box and rename a familiar favorite. United Airlines Snack Boxes Here’s how United describes its snack boxes: Tapas Snack Box European-themed snacks, including olives, hummus,...
