United Airlines doesn’t hand out pillows any longer on most domestic flights, even in first class, but don’t worry, just need to bring your “service dog” onboard and you’ll have something soft and warm to snuggle with. And as...
Is Scott Kirby Praising Trump’s Tariffs To Win A JetBlue Merger?

United Airlines CEO Scott Kirby has once again praised President Trump’s tariff policy, arguing noble intentions of creating middle-class careers are the driving force. But is something else going on? Is Kirby courting favor with the Trump administration because...
United Airlines Invests In Radical New Wing-Shaped Passenger Jet

United Airlines Bets Big on Blended Wing Aircraft With JetZero Investment United Airlines is looking beyond the next generation of aircraft and investing in what might be the generation after that. Today, United announced it has made a strategic...
United Airlines Rolls Out “Huddle Process” To Quietly Remove Intoxicated Passengers

As United Airlines continues to improve its selection and quality of alcohol onboard, it is introducing a new “huddle process” this spring to efficiently remove passengers who display signs of intoxication onboard during the boarding process. New “Huddle Process”...
United Flight Attendant Refuses To Help Disabled First Class Passenger Store Her Cane, Then Tries To Throw Her Off Flight

A United Airlines flight attendant purportedly refused to help an elderly disabled passenger store her small purse and cane in the overhead bin, then tried to get her thrown off the flight when she complained. United Flight Attendant Says...
Bizarre: More United MileagePlus Partner Awards By Adjusting One Setting

Upgraded Points notes an odd phenomenon on united.com: more United MileagePlus partner awards appear by making one small adjustment to the settings. Glitch? More Partner Award Space With United MileagePlus After One Easy Adjustment To Settings Partner awards are...
Confirmed: United Airlines Will Debut 787-9 With New Business Class Suites

For months, United Airlines CEO Scott Kirby has been hinting about a big new announcement this year and we now have a better idea of what it will be: a new Polaris business class seat and ultra-premium configuration on...
United Airlines Is Leaving American Airlines In The Dust At Chicago O’Hare

A leaked slide deck suggests that United Airlines is pulling further ahead of American Airlines as the preferred hometown carrier at Chicago O’Hare (ORD), but is AA on an irreversible death spiral or simply in need of returning to...
United Airlines Says Competitors Are “Generations Behind”

United Airlines believes its competitors are “generations behind” and will never catch up, even if they begin investing in the customer experience. United Argues Competitors Are “Generations Behind” During Q1 Earnings Calls I always enjoy listening to the quarterly...
United Airlines Faces Fraud Lawsuit From Disgruntled Aviate Academy Students

United Airlines and its Aviate Academy flight training school face a lawsuit from 29 disgruntled former students who claim the school lacked sufficient instructors and aircraft to properly train its students. 29 Former Students Sue United Airlines And Its...
United Airlines’ Tale Of Two Profit Forecasts

It was the best of times, it was the worst of times, it was the age of wisdom, it was the age of foolishness, and for United Airlines, it is the tale of two profit forecasts–a rather novel approach...
5 United MileagePlus Redemption Sweet Spots

United MileagePlus is not the program it once was…over the last few years, we’ve seen an avalanche of devaluations on the redemption side, making it a far less valuable loyalty scheme with most “aspirational” flight awards exponentially rising in...
Medical Emergency On United Flight: My Wife, An ICU Nurse, Answered The Call

While I am not at all surprised, I am so proud of my wife Heidi after she stepped up to the call of duty when a medical emergency occurred onboard her United Airlines flight from Los Angeles to Chicago...
United Airlines Upgrades Wine, Coffee, Economy Class Meals

United Airlines continues to invest in its onboard product with several upgrades to the food and beverage menu this month including new wines in Polaris business class, better coffee, and more meals in economy class. United Airlines Improves Coffee,...
After Aircraft Swap, 4-Year-Old Was Seated Alone…But United Airlines Blamed Parents

Aircraft swaps are an operational reality and often create a musical chairs scenario. But one family of four found out the hard way on United Airlines that remaining seated together required herculean effort. It should have never been this...
United Airlines Building Up SFO Hub On Multiple Fronts

United Airlines is investing in San Francisco (SFO) with 20% more flying in 2025 than in 2024 and a terminal refresh program that will further reinforce United’s dominance at its West Coast hub, with hopes of creating a fortress....
United Airlines CEO Scott Kirby Signals Support For Trump Tariff Policy

United Airlines CEO Scott Kirby offered guarded praise for President Donald Trump’s controversial new tariff policy, calling the goals behind it “laudable.” United Airlines CEO Praises Policy Rationale For Trump Tariff Policy During a White House Rose Garden event...
Wow: United Airlines Adds Flights To Bangkok, Ho Chi Minh City, Adelaide

United Airlines is returning to Bangkok and Ho Chi Minh City, but not in the way you may have imagined. United is also launching nonstop service to Adelaide, Australia and doubling service to Manila. Let’s unpack this big news....
United Airlines Teases New Longhaul Routes: My Predictions

United Airlines will announce new routes tomorrow and has offered us some clues via a short video. Here are my guesses. My Predictions For New United Airlines Routes United will announce new routes tomorrow…and I’d guess longhaul routes because...
United Airlines Scraps New Los Angeles – Toronto Route

With geopolitical tensions and economic uncertainty putting downward pressure on demand for flights between the USA and Canada, United Airlines has quietly removed its new Los Angeles – Toronto route from the schedule and also adjusted service frequencies to...

