United Airlines will update its onboard alcohol policy to allow customers to enjoy two drinks at once, returning to a pre-pandemic policy concerning doubles or mixed drinks. United Airlines Updates Alcohol Policy – Two Drinks At Once Now Permitted...
United Airlines Plans To Rebuild Domestic Route Network With Larger Aircraft

While United Airlines’ route map is growing quite impressively on an international scale, since 2019 it has actually shrunk in terms of the number of destinations it serves domestically. United hopes to resume service to some of these domestic...
The Ridiculous Lengths A Magician Went Through To Make His Checked Bag From United Airlines Appear

This is a story about customer service. Or the lack thereof. The ability to let rules overrule common sense. Let’s review the story of a magician named Danny and his checked back lost, found, yet irretrievably out of reach,...
United Airlines 777-300ER To Taipei Diverts After Economy Class Passenger Won’t Stay Out Of Business Class

A United Airlines 777-300ER bound for Taipei returned to San Francisco to offload one problematic passenger after he refused to remain seated in economy class, making multiple trips to the business class cabin and resisting calls to return to...
United Airlines Debuts First 737-800 With “United Next” Interior

The first United Airlines 737-800 is now flying with a refreshed “United Next” interior. First United Airlines 737-800 With Refreshed Interior Now Flying This week, the first 737-800 (73Y) featuring United’s modern new interior has taken to the air....
How Meal Preorders Actually Work On United Airlines

If you are trying to preorder a meal on an upcoming United Airlines flight, you may find that your selection is “out of stock.” Here’s why. United Airlines Meal Preorders In Premium Cabins – How It Works This month,...
How Did An Emergency Evacuation Slide Drop From A United Airlines 767-300 Over Chicago?

Several of you have sent me stories about the emergency evacuation slide that was inadvertently dropped from a United Airlines 767-300 just prior to landing at Chicago O’Hare on Monday afternoon. This will be a more technical post, but...
United Airlines Adds San Francisco – Manila Route, More Transpacific Service From Los Angeles

Starting this autumn, United Airlines will be the first US airline to launch nonstop service to Manila from the US mainland. It will also relaunch two routes from Los Angeles including Hong Kong and Tokyo Narita and double service...
United Airlines Pilots Would See Up To 40% Pay Hike Under New Deal

United Airlines and the union representing its pilots have reached an agreement in principle on a new labor contract that would put an additional $10 billion in the pockets of pilots over the next four years, representing up to...
The Odd Reason Why United Airlines Kicked Florida Family Off Flight

A family of four senior citizens was kicked off a United Airlines flight from Tampa to Chicago after boarding due to a very odd ticketing issue that raises substantial red flags about an online travel agency called Wholesale Flights....
Iconic United Airlines Tunnel Becomes Storm Shelter For Thousands

The iconic tunnel connecting the B and C conncrouses of Terminal 1 at Chicago O’Hare International Airport became a storm shelter for thousands of travelers as a tornado ripped through the Windy City. United Airlines Tunnel Serves As Tornado...
United Airlines 777 To Amsterdam Diverts After Passenger Becomes Unruly When His Preferred Business Class Meal Was Not Available (Video)

UPDATE: A video has emerged on TikTok of the man yelling at flight attendants onboard, which prompted the diversion. The NSFW video is filled with vulgar language, but is comically pathetic. Dude, it’s just an airline meal. He claims...
United Airlines Debuts New First Class Seat With Wireless Charging

United Airlines has debuted a new first class seat for use on domestic aircraft that features a number of upgrades including wireless mobile phone charging, seatback screens, and additional privacy. New First Class Seat With Wireless Charging On United...
United Airlines CEO Blames Climate Change For Flight Delays

United Airlines CEO Scott Kirby has blamed bad weather, reduced Federal Aviation Administration staffing, and the closure of Canadian airspace for United’s recent operational woes. Now he is adding climate change (which causes thunderstorms)to the list of reasons for...
United Aviate Academy Faces Concerning Allegations

A concerning set of allegations have been levied against the United Aviate Academy, an in-house flight training school at United Airlines. Concerning Allegations Suggest Trouble At Showcase United Aviate Academy In February 2020, United acquired its own flight school,...
The Crazy Reason UA19 From Newark To Milan Was Delayed…

I’ve heard of some crazy delays over the years, but nothing quite like the delay of United Airlines flight UA19 to Milan on Sunday. On the one hand, the delay was pathetic. On the other hand, it was genius....
United Airlines 737-800 Business Class To San Pedro Sula And Back

I enjoyed a quick jaunt down to San Pedro Sula, Honduras from Los Angeles nonstop on United Airlines onboard a 737-800 in business class. Flight Review: United Airlines 737-800 Business Class Los Angeles – San Pedro Sula – Los...
United Airlines CEO Offers Detailed Explanation Of What Led To Operational Meltdown This Week

Another story on United Airlines today thanks to a long note to staff that CEO Scott Kirby just sent out. Kirby has put together a timeline seeking to explain what happened and exactly why United suffered an operational meltdown...
United Airlines Offers Massive Mileage Compensation To Atone For Operational Woes

I just received an email in my inbox offering me 30,000 United MileagePlus miles in compensation for the operational woes this week that upended my trip to Newark and wasted hours of my time. It is a nice gesture....
In Defense Of United Airlines CEO Scott Kirby: Those Calling On Him To Resign Are Crazy

There is no question that United Airlines CEO Scott Kirby erred in taking a private jet to his home in Colorado while his airline melted down and thousands of passengers and crew members were stranded. But calls for his...