Will United Airlines start treating Economy Plus as a separate class of service? What will happen to MileagePlus elites, who currently can assign those seats for free? An unannounced trial this week by United is simply that, a trial,...
Oscar Munoz Vs. Doug Parker On Boeing 737 MAX
As the public faces of their respective airlines, United CEO Oscar Munoz and American Airlines CEO Doug Parker share a common problem: how to convince customers to fly on the 737 MAX again. Thus far, the two have taken...
I Stumped United CEO And President With A Softball Question
As we end the week at Live and Let’s Fly, I want to conclude on a lighthearted note. Last week at United’s media day, I stumped both United CEO Oscar Munoz and President Scott Kirby with an easy question....
Dear United, Do The Right Thing For Lifetime United Club Members
Dear United, Tomorrow marks a new era for United Club members. Staring November 1, 2019, all United Club users, including members and their guests, must be traveling on a same-day United, Star Alliance, or partner flight. This applies to...
The Two Most Popular Meals On United Airlines
For all the talk about healthy options and vegetarian dishes, United passengers love their comfort food. During his presentation at Flight Plan 2020 last Friday, Toby Enqvist, United’s Chief Customer Officer, talked about new plant-based options, expanded choices, and the...
United Will Introduce Three Big Changes To Domestic First Class Meal Service In 2020
United Airlines will expand first class meal pre-selection, offer additional choices, and offer more plant-based and healthy food in 2020. #1 – More Plant-Based + Vegetarian Options Expect dishes onboard including vegan chili, stuffed grape leaf with dolma infused...
United’s New 3D Seat Maps Take Mystery Out Of Seat Selection
United Airlines will soon let you see your plane before you step on it, with 3D, high-definition virtual cabin images that allow you to see the plane that you will soon step on. Unveiled by Linda Jojo, United’s Chief Digital...
With Air New Zealand Gone, Will United Double Up On LAX-LHR?
Air New Zealand is abandoning its Fifth Freedom route between Los Angeles and London. Will United step up with a second daily flight? Air New Zealand has served London since 1982. Until a few years ago, Air New Zealand...
Counterpoint: United Changes Better For Flyers
United Airlines announced some unpopular changes to their frequent flyer program, Mileage Plus. While most met the changes with criticism and contempt, it may actually be better for flyers. If you are considering booking travel or signing up for a new credit...
United, Delta Short-Haul Aircraft Better Than American Mainline
As Delta further invests in the customer experience of smaller jets and United rolls out CRJ550s they have surpassed the American mainline fleet. When will management learn? If you are considering booking travel or signing up for a new credit card please click...
Dangerously Addictive Lobster Mac & Cheese On United
Each week, my Meal of the Week feature examines an airline meal from my travels over the years. This may be a meal from earlier in the week or it may be a meal served over a decade ago. Like many,...
United’s New California-Themed Livery
United Airlines has unveiled a new California-themed livery now gracing the surface of a Boeing 757-200. The livery is the work of Tsungwei Moo, a San Francisco-based artist who won United’s “Her-Art-Here” contest in association with the National Museum of...
Is the Great American Airlines Elite Evacuation Underway?
Signs from United and Delta, combined with performance issues with American point to a possibility that elites are starting to leave American Airlines after the summer of discontent. If you are considering booking travel or signing up for a new credit card please...
United Battles Alaska At LAX With New Route
United Airlines is challenging Alaska Airlines in Los Angeles with new nonstop service to Anchorage, Alaska. Next summer, United Airlines will offer daily nonstop service between Los Angeles (LAX) and Anchorage (ANC). The service will be operated by a...
An Intriguing Upside To United’s Radical MileagePlus Changes
For those willing to invest the time, the changes to United MileagePlus actually may make it cheaper to qualify for top-tier status on United than it is now. But it will take some serious and creative mileage running… United...
Analysis: Fundamental Changes To United MileagePlus In 2020
Last night, United Airlines announced radical changes to the way elite status is earned in the MileagePlus program, starting in 2020. What do these changes mean for you? First, let’s review the changes. Introduction Of Premier Qualifying Flights (PQF)...
United MileagePlus Announces 2020 Qualification Requirements
United’s MileagePlus frequent flyer program is shaking up the way they track and award status in 2020 and it’s not all good news for loyalists. If you are considering booking travel or signing up for a new credit card please click here. Both support...
A Spotlight On A Great United Captain
When you love your job, others take notice. Captain Jason Lopez epitomizes the sort of professionalism and care that characterizes a great airline captain. He also provides an example for his co-workers. United Airlines spotlights Captain Lopez in a...
Why Did An Amsterdam-Bound United 787-9 Divert To Maine?
A United Airlines flight bound for Amsterdam diverted to Bangor, Maine after a cabin pressurization issue onboard. United flight 968, operated by a Boeing 787-9, took off from San Francisco on-time on Sunday with 197 passengers and 13 crewmembers...
One Last Jaunt Across The Pond In United’s “Old” Business Class
United Airlines is (finally) rather quickly retrofitting its 777-200 longhaul fleet to add new Polaris business class seats. But there are still “old” aircraft floating around and I very much enjoy them. I wrote about this older seating configuration...
