Oscar Munoz, United Airlines’ CEO, argues that confusion drives passengers to complain about baggage fees. While I tend to agree with his overall point, the optics of insinuating that higher baggage fees improve the flying experience for the average...
Surprise: United Sent Me Unrequested Compensation…
It’s always nice to receive compensation from an airline, especially when you have not requested it… I connect to wireless internet on almost every United flight I take. Unfortunately, the internet often does not work or works slowly and...
United Wants Employees To Be Vigilant Of One Another
United Airlines wants employees to keep an eye on one another, watching for situations that seems suspicious. Ollantay Corujo is the perfect example. He may have looked like a uniformed United employee and produced a convincing story and ID...
United Airlines Will Serve Tahiti Year Around
United Airlines marked the inaugural flight of its new San Francisco to Tahiti service with news that the flight will operate year-around. The flight was originally set to run from October 30, 2018 until March 28, 2019 but now will operate...
Unruly Passenger Attacks United Flight Attendants, Forcing Diversion
A United Airlines flight returned to London after a boisterous woman cursed at her seat-back entertainment then attacked flight attendants. Michelle Vanbuskirk certainly had a bad day on a flight from London to Washington on September 25th. The woman, who...
Succulent Rack Of Lamb In United First Class
Each week, my Meal of the Week feature examines an airline meal from my travels over the years. This may be a meal from earlier in the week or it may be a meal served over a decade ago. As a...
My Best United First Class Trip Of All Time
Yesterday, I wrote a eulogy for United’s international first class product. There, I promised to offer a report on my best first class trip of all time on United. There’s a difference, I think, between best and favorite. I have...
Saying Goodbye To United International First Class…
United Airlines has officially retired its international first class product, most recently known as United Polaris First. This post serves as a eulogy for first class on United. When I first started flying United in 2004, the carrier offered...
Special Nonstop San Francisco – Barcelona Service On United Airlines
United Airlines will offer nonstop service between San Francisco and Barcelona next February…but only for two days. Barcelona is hosting the 2019 Mobile World Congress and United will offer these special nonstop flights to cater to the Silicon Valley crowd...
United Considers A321LR To Replace 757-200
United is reportedly considering the Airbus A321LR to replace its Boeing 757-200s currently operating a handful of transatlantic routes. Last week I asked if United will remove seats from business class. Most commenters felt I misread comments from United’s Executive...
United Airlines Launches Impressive New Ad Campaign
United Airlines has debuted an impressive new ad campaign that stays close to the carrier’s roots. A commercial entitled “World Orchestra” juxtaposes musical instruments with unlikely geographic locations, stringing together an impressive rendering of Rhapsody in Blue. For example, an...
United Flight From LaGuardia Diverts To Newark After Compressor Stall
Scary moments onboard a United Airlines flight bound from New York LaGuardia to Houston this morning after a compressor stall forced a diversion to Newark. Flyertalk member anandrag was onboard the flight and shared his experience: Anyone else on that flight?...
United Changes Fare Class Codes For Premium Cabins And Upgrades
United Airlines quietly updated its fare codes for some premium cabin tickets and upgrades over the weekend. With Polaris First class now just a memory, United has pulled A and F fare classes traditionally used to designate first class....
United Has Every Right To Demand Customers Pay For Hidden-City Tickets
I previously wrote the counter-position to this post which states that United has no right to come after customers for buying hidden-city tickets. In this post, it’s clear that United has every right to pursue customers who abuse the...
United: Hidden-City Customers Don’t Owe You A Dime
Last week No Mas Coach reported that a reader received a letter instructing them that they had performed 38 Hidden-City journeys (getting off before the last stop) and owe United Airlines more than $3,000. No, they don’t. In this...
Will United Remove Seats From Business Class?
Is United planning to remove some business class seats from its longhaul fleet? Yesterday I wrote about United’s healthy third quarter earnings and rosy outlook for the remainder of the year. I finally had a chance to read over...
Oscar Munoz Offers Insight On United’s 30% Profit Surge
After reporting a 30% increase in profit even with a higher fuel bill, United Airlines finds itself in a strong position. United’s stock is up 24% this year. Meanwhile, Delta has dropped 5% and American has dropped 36%. Although...
United Airlines Adds 22 New Routes, Cuts Three Of My Favorites
United Airlines is adding 22 new domestic routes in 2019 as it continues its robust domestic expansion. At the same time, it is retreating from a pair of routes from Los Angeles that face fierce competition plus a surprising...
What’s A Longhaul Economy Class Meal Like On United Airlines?
I wound up in economy class on a recent flight from Los Angeles to London on United…by choice…and want to report back on the latest meal service. Meal service began shortly after takeoff. Rather than start with drinks and...
Scary: United Seriously Threatening Passengers Who Skip Flights
I wish this was a joke, but it appears that United Airlines is harshly cracking down on those who exploit so-called “hidden city” ticketing to save on ticket prices. Let’s understand how realistic the threat is. Briefly, United (and...
