Dear United, It’s me, one of your most loyal customers. In fact, some accuse me of being a United “fanboy” (and I can see why my love affair article played into that…). I understand that you are redesigning the...
United CEO Issues Stern Challenge To Employees
In a year-end letter to employees, United CEO Oscar Munoz stressed the importance of building upon the successes of 2018 while implying, ever so sternly, that employees have the choice to make 2019 a winning or losing year. Munoz...
United Airlines Bans All Emotional Support Animals On Longhaul Flights + Puppies And Kittens On Shorter Flights
United Airlines is drastically tightening up its emotional support animal policy, banning such animals on all flights over eight hours. Puppies and Kittens will also no longer be accepted as emotional support pets. Effective immediately, United will only accept...
A Beautiful Gesture From A United Flight Attendant
Simple gestures of kindness carry a profound ability to lift the human spirit. Flyertalk member JV Photo, who I know is a trustworthy source, penned a thread entitled, A United FA Made Me Cry (In a Good Way). It...
Is United’s New Employee Bonus Program Naughty Or Nice?
United Airlines has unveiled the latest iteration of its employee bonus program, a plan that theoretically could pay employees more but likely will pay less. The old program awarded $100/month for hitting operational targets (paid on a quarterly basis)....
The Real Reason United Airlines Is Buying ExpressJet
United Airlines wants a steady stream of pilots. It also wants to avoid the labor costs it pays to mainline flight attendants. The result is a convoluted acquisition of a regional airline that really takes some unpacking to understand....
Use Miles For A Sneak Peek At LAX Polaris Lounge
United’s fifth Polaris Lounge opens at Los Angeles International Airport on January 12, 2019. But through a special sale to MileagePlus members, you can enter the day before. As with past lounges, United is offering a special preview to...
United Announces 11 New Routes From Four Hubs
United Airlines will add 11 additional domestic/Canadian routes next summer on top of the recently announced addition of 22 new domestic and four international routes. Focusing on growth in Chicago O’Hare, Houston, Los Angeles, and Washington Dulles, the routes...
United Served White Wine To My Two-Year-Old Son
Sometimes, we just go through the motions. I’m guilty of it. And one United flight attendant was guilty of it when it came to my son. My wife and son flew from Los Angeles to London last week. While...
United Makes It Easier To Give Up Your Seat
United Airlines is making it easier than ever to volunteer your seat in an oversell situation. New technology on the mobile app, united.com, and airport check-in kiosks will provide more options, including instantly confirmable alternate flight arrangements (with compensation)....
United Announces Opening Date For LAX Polaris Lounge
United Airlines has just confirmed with me that the Polaris Lounge at Los Angeles International Airport (LAX) will officially open on Saturday, January 12th, 2019. We’ve been waiting for months (years really) for this lounge to open, but the...
United Airlines Has A Special Gift For Those Who Miss Christmas…
Thanks to the international date line, you may well miss Christmas this year if you are in the air. But if you are traveling on United, expect a little bonus in your MileagePlus account. All westbound United flights to...
Analyzing United’s “Historic” Expansion At SFO
United Airlines will add four new international routes at San Francisco, double service to one Asian destination, and make two Pacific destinations year-around. In a highly-anticipated press conference, United CEO Oscar Munoz announced the following new service from SFO to:...
My Prediction For United’s “Historic” New Route Announcement
United Airlines’ CEO Oscar Munoz will make a “historic” route announcement today. I have 10 predictions for potential new routes. According to an insider on airliners.net, United will make a historic route announcement today at 11:00AM CT. United Airlines...
United Expands Basic Economy To Intercontinental Flights, But Loosens Up Rules
United Airlines is rolling out Basic Economy fares on intercontinental flights, but also loosening some restrictions. Yesterday, United introduced trans-Atlantic Basic Economy fare on select routes. These vary in three key ways from domestic and shorthaul Basic Economy tickets:...
United Airlines Will Invest Millions More At Washington Dulles
United Airlines will invest at least $34 million at Washington Dulles International Airport to expand the C-Concourse and construct a new Polaris Lounge. In a “public-private” partnership, United will front the bill to add an extension to Terminal C...
How Shall I Give Away My Last United Club Pass Without Being Creepy?
I’ve got one last United Club pass that expires later this month and I want to find the right person to give it to. No, I’m not going to have a contest or sweepstakes on the blog…at least not...
As Court Orders Airline To Surrender 20% Of Fleet, United Watches From Afar
A Brazilian court has ordered Avianca Brasil to surrender 20% of fleet to lessors. Meanwhile, the carrier downplays the ruling as unnecessary. Even so, investor United Airlines is watching carefully. BOC Aviation and Constitution Aircraft leases aircraft, mostly Airbus A320,...
A Day In The Life Of A United Flight Attendant
United Airlines has released a new video showcasing a day in the life of four flight attendants. Beyond the marketing fluff, what is this video attempting to show us? Here’s the latest video: Earlier this year, United came out...
Review: United’s “Classified” Restaurant at Newark (Breakfast)
I had a rare connection in Newark and enough time to try United’s exclusive “Classified” restaurant. Was it worth the time and money? If you are considering booking travel or signing up for a new credit card please click here. Both support LiveAndLetsFly.com. If...
