When United Airlines and Continental merged, the United name may have survived, but the Continental livery did. Now comes the chance for true reconciliation. I say that facetiously, of course, since the paint on aircraft is like the old...
Dear United FAs, Please Stick To The Script!
Flight attendants on United Airlines will soon have more leeway and flexibility in making onboard safety and service announcements. In fact, United is even inviting FAs to show “personality”. Does that mean we are doomed to Southwest-style tomfoolery? Let’s hope...
A Very Classy Move By United Airlines
There are few things in life, if any, harder than losing a loved one. I simply cannot imagine the pain of losing the one you loved most. For one widow who recently lost her spouse, United Airlines made the...
Review: United Airlines 757-300 First Class Honolulu To Los Angeles
Your choice of aircraft matters greatly when flying to Hawaii. While widebodies will generally result in premium cabin lie-flat seating on American, Delta, Hawaiian, and United, narrowbody aircraft usually feature only recliner seats. Since I reviewed my Hawaiian Airlines...
United Restores TAP And Thai Award Space But Leaves Out Singapore Airlines
United Airlines has restored online award availability for TAP Air Portugal and Thai Airways. Singapore Airlines, however, is still missing. It was a welcome relief to see Thai Airways and TAP Air Portugal award flights on united.com last night....
Will Etihad Partner With United And Join Star Alliance?
Rumors are swirling that Etihad Airways will ditch American Airlines and partner with United Airlines. What will this mean for all three carriers? It was two years ago that rumors were swirling that Etihad was close to joining Star...
United’s Secretive Top-Tier Status Has Nice Perks…
When it comes to airline loyalty programs, there is “top-tier” status, and then there is true top-tier status… While Premier 1K status is the top published status level at United Airlines, there’s one level above it. And the perks...
Scammed By A Fake United Airlines Call Center
You must be ever vigilant that when you call an airline you are actually calling that airline. One United passenger learned the hard way. The sad story is shared on Flyertalk. A passenger needed to change a reservation and...
ANA Award Space Blocked For United MileagePlus Members
Add ANA to the list of United MileagePlus Star Alliance partners that are currently not bookable using your United miles. This fix, however, will hopefully be quicker than the other partner award problems still present. Last night, All Nippon...
United Airlines Sends Me A Valentine
I received a nifty valentine in the mail from United Airlines. First off, happy Valentine’s Day! Although the holiday has been commercialized even more so than Christmas, it originally began as a Christian feast day to remember a pair...
Novel United Flight Attendant Books A Special Volume Of Love
When one United flight attendant found that a passenger had left a book behind thousands of miles from its home, she took it and mailed it home. Flight attendant Lin Kullick noticed the book, The Lemon Grove, left behind on...
United’s Bold New Growth In Denver
United Airlines will restructure its schedule on Thursday at Denver International Airport, adding more than 60 mainline flights each week. I’ve written about United’s domestic growth strategy and rebanking strategy before. Rebanking means clustering arrivals and departures together to...
United Slashes Flights To Australia
United Airlines will reduce its Los Angeles and Houston flights to Sydney during the Australian winter. Citing lower demand during the northern summer season, United will serve Sydney four times weekly from Houston and three times weekly from Los...
United Listening To Customers, Your Move American
United recently announced a number of fleet changes that will be welcome news to elites at the 1K and Global Services level, clearly listening to customer feedback. Will American follow suit? If you are considering booking travel or signing up for a...
How The Weather Hurts The Pocketbooks Of United Employees
United Airlines posted a dismal January in terms of operational performance and all employees are likely going to feel the pain. Data released on Thursday shows that United ended the month of January a distant fourth place (behind American,...
1-Day-Sale: Up To 40% Off United Awards To Tahiti
United Airlines is offering up to 40% off springtime award tickets to Tahiti for MileagePlus members. Depending upon your MileagePlus status, you can pay anywhere from 42K-49K round-trip for a trip to Tahiti in economy class. Taxes/fees will run...
Bombardier CRJ 550: A New Regional Jet Experience On United
United revealed a brand new aircraft today, the CRJ-550, that I call the business-friendly regional jet. It’s quite a leap from United’s current 50-seat jet. Currently, United operates CRJ-200s through its various United Express partners. These 50-seat aircrafts are single-cabin,...
United Massively Increases Premium Cabins Across Fleet
United Airlines announced it will add 1,600 United Polaris Business and United First Class seats to almost 250 international and domestic aircraft. I’d call 25-50% increases in the size of premium cabins massive. Last week I wrote about the increase...
Still No Fix For Key Partner Award Redemptions With United MileagePlus
Last month I noted that United is blocking partner award space on Singapore Airlines, Thai Airways, and TAP Air Portugal. The problem has not been resolved. United still blames technical issues on the partner side for this problem and...
United Polaris Dining: The Sad New State Of Affairs
Just how important is meal presentation in offering a premium business class product? United Airlines is betting that it simply doesn’t matter. At least that’s the only explanation I can come up with for its choice to begin pre-plating...
