Is compensation due when a FA fails to wake you up to eat, as requested?
As my Qatar Airways flight was entering final descent yesterday, one passenger was giving a FA a piece of her mind. She was livid that she had not been awakened to eat prior to landing in Doha.
On Qatar Airways, FAs ask, “Would you like to be awakened to eat two hours prior to landing?” I’m going to assume the FA asked that and the passenger said yes.
In this case, it appears the FA simply failed to follow instructions. He failed to open her door, perhaps open her window shades, and let her know it was time to eat.
By the time she woke up on her own, it was too late to eat. I believe she missed dinner as well because her suite door was closed both times I used the lavatory during the post-takeoff meal service.
I can certainly understand her anger. But do you think she is owed compensation? And if so, how much? How big of the Qsuite experience or the business class ticket is the meal?
This reminds me, in a small way, of the my “incident” on United a few months back. In hindsight, I suppose I just needed the sleep more than the hamburger. Perhaps upon further reflection, the woman will come to a similar conclusion. But she was right to be angry IF she made clear that she was to be awakened. Qatar offers this service explicitly…its not like she made an unreasonable demand.