My trip from Philadelphia to Los Angeles via Chicago on United this week demonstrates how limited meal service windows can leave passengers very hungry, even in first class. I needed a late flight out of Philadelphia because I had...
Lufthansa Slashes Meal Service In Economy + Premium Economy (As Competition Improves)
Lufthansa is “optimizing” the pre-arrival meal service in economy class and premium economy class on longhaul flights. That’s bad news, since Lufthansa was already lagging behind its competition. Effective November 28, 2019, Lufthansa will only offer a cold vegetarian...
United Adds Biscoff Cookies To Economy Class Snack Basket!
United is copying American and Delta, but in this case the news good: biscoff cookies will soon be available onboard for free. Stroopwafels, which United introduced onboard in 2017, have become a household name in the USA in part...
How Airlines Make In-Flight Food Tasty
Fly United this month and you can order a smoked beef and pork sausage link smothered in BBQ sauce and served on a pretzel roll. But its journey from kitchen to airplane demonstrates how difficult it is to offer...
British Airways CEO Proud That He Eliminated Free Food And Drink
British Airways’ CEO Alex Cruz has no regret over cutting free food and drink from economy class on shorthaul flights. None at all. In an interview earlier this week, he claimed that negative passenger reaction “didn’t surprise me at...
Airline Serves Raw Chicken, But I Blame Passenger For “Starving”
We can draw an important lesson from a story of raw chicken served on a commercial flight. The UK Sun tells the story like this. 26-year-old Jamie Farrar ordered chicken satay on his flight from Bali to Kuala Lumpur on...
The BEST Airport Lounge Breakfast I’ve Ever Had…
I am careful to throw around the “best” adjective, but I cannot think of a better lounge breakfast than I had at the Delta Sky Club at LAX earlier this week. If you know me, you know I love...
Eat Like An Astronaut on Lufthansa This Summer
You remember eating that freeze-dried “space” food growing up? When I was a kid, that was a big gimmick. Well, space food is back…on an airplane. If you’re flying Lufthansa Business Class this summer, you’ll have the option of...
Passive-Aggressive Response from British Airways Over Breakfast Complaint
A man who complained about receiving a granola bar for breakfast on a $2.2K British Airways ticket was met with a cheeky response from British Airways. First, let’s start with the “breakfast”. I know that flights from New York...
United Undoes First Class Meal Service Cutbacks
A small reprieve for premium cabin flyers on domestic United flights: United is rescinding its recent meal service cutbacks. I was alerted to this via an e-mail received from a Global Services passenger who had complained about the recent...
Qatar Airways Shines in the Dark of Night
My final segment on my Qatar Airways “Golden Ticket” was a flight from Doha to Ho Chi Minh City aboard an A330 that departed at 2am. You might think catering would be more limited on an overnight flight departing...
Is Compensation Due When a FA Fails to Wake You Up to Eat?
Is compensation due when a FA fails to wake you up to eat, as requested? As my Qatar Airways flight was entering final descent yesterday, one passenger was giving a FA a piece of her mind. She was livid...
