There’s a new way to book Japan Airlines (JAL) award space with your American Airlines miles. Use this guide to successfully book JAL award space with AAdvantage.
After more than three years of preparation, JAL migrated from its own Passenger Service System to Amadeus on November 16, 2017. While no JAL award bookings were available during the transition period, JAL award space is once again bookable. But there’s a new way to do it, at least when using AA miles.
I discovered this by accident. Earlier in the week I had an Award Expert client who needed JAL award space using his AA miles. Searching for the award space via British Airways Executive Club, I located space and called AA to book it.
“Sir, there is no space.”
So I called back.
“Sir, are you sure you are checking award space? I don’t see anything.”
Third time was a charm.
“You know there is a new way we have to search for that space. It’s brand new. Hold on…oh yeah, there it is.”
What’s the secret? AA agents must search for JAL award space as if they were booking a revenue ticket on JAL.
Agents must simply look for the following JAL fare class availability:
- Economy Class Award = T
- Business Class Award = U
- First Class Award = Z
A memo went out to AA agents explaining the new process (which you are welcome to reference when you book), but it seems many have not read it. AA agents employee the same method for booking award space on Malaysia Airlines.
JAL is a great source of award space and a hidden secret with AA miles since it is not bookable online. Note the new method for booking JAL award space and don’t be afraid to hang up and call again. Finally, don’t forget JAL First Class is incredible and only 80K miles between North America and Tokyo. That’s a steal.