• Home
  • Reviews
    • Flight Reviews
    • Hotel Reviews
    • Lounge Reviews
    • Trip Reports
  • About
    • Press
  • Contact
  • Privacy
  • Award Expert
  • Advertising Disclosure
Live and Let's Fly
  • Home
  • Reviews
    • Flight Reviews
    • Hotel Reviews
    • Lounge Reviews
    • Trip Reports
  • About
    • Press
  • Contact
  • Privacy
  • Award Expert
  • Advertising Disclosure
Home  >  Editorial • Hyatt  >  My Hyatt Concierge Has Gotten Better With Time, Acquaintance
EditorialHyatt

My Hyatt Concierge Has Gotten Better With Time, Acquaintance

Kyle Stewart Posted onDecember 16, 2018September 15, 2021 5 Comments

One of the new benefits Globalists receive is access to their own “My Concierge” formerly Hyatt Private Line. After a rocky start, my personal experience has improved greatly.


If you are considering booking travel or signing up for a new credit card please click here. Both support LiveAndLetsFly.com.


If you haven’t followed us on Facebook or Instagram, add us today.

Initial Impressions

My first couple of times working with my concierge were just ok. I don’t think she knew yet what I wanted from her and I didn’t know myself what she was capable of doing. In the future, I hope Hyatt gives more details to new Globalists with ways they can utilize the service.

Initially, I focused on checking prospective availability for large areas when I was otherwise occupied. For example, a request might have been: I need a hotel in New York City close to the Javits Center, under $200/nt and if possible, full-service so I can enjoy breakfast in the morning (it’s not quite a unicorn but close). Results varied.

Setting Preferences, Utilizing Her Skills

The key to growing our relationship was starting to ask for things that would make my journey easier. I had a Category 1-7 free night certificate accidentally used on a Category 4 (instead of the Cat. 1-4 certificate) because an agent pulled the first expiring certificate instead of the maximum value. She apologized and could not return the certificate but offered me a one-time courtesy of 30,000 points, the maximum value of the certificate.

On another trip, I arrived into Guam at 2 AM. She was able to arrange a hotel car for me (lucky because cabs were scant and there is no Uber nor Lyft in Guam). She has also requested suite upgrades for me in advance of my arrival with nearly 100% success.

Better Value

Those things make my journey easier and add a lot of value to my experience with Hyatt. I have long argued that when brands make their guests argue for their benefits or fight at the check-in desk, they lose their value.

No one wants to be a DYKWIA (Do You Know Who I Am?) guest. Well, for some it’s just natural. I don’t want to be that guest. However, I didn’t stay at the Sofitel down the street specifically because I get these benefits when staying with Hyatt. It often costs me more to stay with the brand, but I do so because the perks outweigh those dollars on balance.

My concierge adds a tremendous amount of value to me because my concierge, in particular, has been able to handle requests and yield results with minimum intervention. If I ever had a point or cost dispute with a hotel, I wouldn’t argue with the front desk, I would let my concierge know and she will handle it. Those requests are likely to have a better result coming from another Hyatt employee than from me directly, anyway.

Hilton Should Follow Suit

Marriott and SPG have a similar program in Ambassador, in fact, a large contingent of SPG managers left the brand once Marriott acquired SPG and the current iteration of the service is likely a result. IHG doesn’t offer this because they hate their elites.

Hilton, therefore, remains a program of significant size and presence that does not offer this benefit to their elites. I love the Hilton Honors program, my experience with them has been pretty solid but for the program’s two major deficiencies are lack of confirmed suite upgrades in advance and a My Concierge-type service for Diamond elites.

Do you have a My Concierge with Hyatt? How has your experience been? What about Marriott/SPG loyalists and their ambassadors? How has that experience been following the merger? 

If you haven’t followed us on Facebook or Instagram, add us today.

Previous Article Review: Hong Kong Airlines NEW A350 Business Class – Hong Kong To Los Angeles
Next Article T-Mobile Still Bad At International Pass, Google Fi Not The Answer For iPhone

About Author

Kyle Stewart

Kyle is a freelance travel writer with contributions to Time, the Washington Post, MSNBC, Yahoo!, Reuters, Huffington Post, MapHappy, Live And Lets Fly and many other media outlets. He is also co-founder of Scottandthomas.com, a travel agency that delivers "Travel Personalized." He focuses on using miles and points to provide a premium experience for his wife and daughter. Email: sherpa@thetripsherpa.com

Follow us on FacebookFollow us on Twitter

Related Posts

  • Hilton Shreveport bed

    Review: Hilton Shreveport

    March 26, 2023
  • hyatt all-inclusive hyatt zilara rose hall

    Hyatt Acquisition Provides Hints About All-Inclusive Future

    March 19, 2023
  • gild hall thompson suite bedroom

    Review: Gild Hotel, A Thompson Hotel (New York City)

    March 19, 2023

5 Comments

  1. M Reply
    December 16, 2018 at 10:30 am

    How do you ask for a suite in advance? Is this at time of booking or a couple days before you arrive? I have yet to ask my concierge for anything.

    • Kyle Stewart Reply
      December 16, 2018 at 10:53 am

      Just email them and ask. If you’re a globalist, they should do this on the day anyway, but if they plenty a couple of days in advance, they will usually assign one. You should have received an email introduction from your concierge and can just reply to that.

      • Christian Reply
        December 16, 2018 at 4:51 pm

        How do I contact my ambassador?

        • Christian Reply
          December 16, 2018 at 6:33 pm

          Apologies, how do I initiate contact with my concierge. Looks like I picked a bad week to quit drinking coffee.

          • Jimmy Gottfredson
            December 17, 2018 at 2:00 am

            Funny

Leave a Reply

Cancel reply

Search

Recent Posts

  • United Airlines Crew Hold Times
    Flight Attendants At United Airlines Asked To Self-Report Poor Service Via “Marginal Service Reports” March 27, 2023
  • Waldo Delta LAX
    “Where’s Waldo?” Jumps Out Of Delta 737-800 At LAX, Scoots Down Exit Slide March 27, 2023
  • Hilton Frankfurt Airport Review
    Review: Hilton Frankfurt Airport March 27, 2023
  • Thai entry requirements
    Thailand Entry Requirements: Updated Website March 26, 2023

Categories

Popular Posts

  • Kayleigh Scott United Airlines
    The Tragic Death Of A United Airlines Flight Attendant March 21, 2023
  • United Airlines Domestic First Class Menu
    United Airlines Refreshes Domestic First Class Menu February 28, 2023
  • Southwest Airlines Wife Slap
    Enraged Husband Attacks Man On Southwest Airlines Flight After He Bumps Wife March 8, 2023
  • United Polaris Lounge LAX Review
    Review: United Airlines Polaris Lounge Los Angeles (LAX) March 24, 2023

Archives

March 2023
M T W T F S S
 12345
6789101112
13141516171819
20212223242526
2728293031  
« Feb    

As seen on:

live_and_lets_fly

The new United Polaris Lounge at Washington Dulles The new United Polaris Lounge at Washington Dulles is the most beautiful of all Polaris Lounges. Stay tuned for a detailed look and many more photos on the blog tomorrow. Well done @united.
@malaysiaairlines just announced it would retire i @malaysiaairlines just announced it would retire its A380 fleet. While not surprising, it is sad to see the growing list of carriers retiring this superjumbo jet. On Malaysia Airlines, I flew the #A380 once from Kuala Lumpur (KUL) to London (LHR) and had the entire first class cabin to myself (full review on the blog). It was a beautiful flight that I will always remember.
Welcome to @fly_bur @aveloair! I am so excited tha Welcome to @fly_bur @aveloair! I am so excited that a new carrier, Avelo, has launched, especially from an airport just 12 minutes from my home!
I greatly miss the @lufthansa #747-8 at @flylaxair I greatly miss the @lufthansa #747-8 at @flylaxairport. Hopefully this summer it will return.

.
.
.
.
#Lufthansa #FirstClass #747 #747-8 #StarAlliance #Miles #Points
I recently spent a weekend at the @ventanabigsur. I recently spent a weekend at the @ventanabigsur. This is not only a lovely, all-inclusive resort, but one of the best properties to use your @hyatt World of Hyatt points.
.
.
.
.
#Hyatt #BigSur #California #WorldofHyatt #CA-1 #Points #Hotels
In terms of a spacious first class product, the @E In terms of a spacious first class product, the @Emirates suite on a 777-300ER is hard to beat. My preference is Suite 2K.

.
.
.
.
#Emirates #777 #firstclass
Nearly five years ago, I took a “break” from I Nearly five years ago, I took a “break” from Instagram ahead of the birth of my first child. Goodness, how time flies. While I’ve enjoyed catching up on others over the years, now it is time for me to return to Instagram. In this first post, I highlight two joys in my life, my two children, whom I trust will grow up to be prolific travelers that circumnavigate the globe as ambassadors of love and respect.

.
.
.
.
.

#travel #airplanes #airlines #miles #points #familytravel #human #integrity #honor
United Airlines' new Polaris seat is a huge improv United Airlines' new Polaris seat is a huge improvement over UA's current business class seat. Check out my blog at liveandletsfly.com for 70+ photos of how @united is transforming its entire business class experience starting this December!
The perfect @flysas name tag for #Longyearben! The perfect @flysas name tag for #Longyearben!
Spotted four #polarbear outside of #longyearbyen - Spotted four #polarbear outside of #longyearbyen -- oh, and I love 40°F summer weather!
One of the best crews I have ever had the pleasure One of the best crews I have ever had the pleasure of flying with in all my years of flying. Thank you @flysas SK940 on 11 Aug 2016
Next stop ARN! But dear @flysas , next time if I a Next stop ARN! But dear @flysas , next time if I assign a window seat months in advance, don't move me to a center seat "for my convenience" with no way to get my original seat back... 😞
Ready for #PIA from #MAN to #JFK -- we will be rac Ready for #PIA from #MAN to #JFK -- we will be racing the #Delta flight to JFK at the gate next to us, which also departs at 12:45p. With @onemileatatime
Another room with a beautiful view... #hyattregenc Another room with a beautiful view... #hyattregencycasablanca #cassablanca #hyatt
Enjoying #shanghai with @onemileatatime from the i Enjoying #shanghai with @onemileatatime from the inside of the @grandhyatt_shanghai ... It is 40°C outside! 😓
From my front gate to my boarding gate in 15 minut From my front gate to my boarding gate in 15 minutes flat. I ❤️ #bur #burbankairport
@malaysiaairlines #747 out of retirement and in se @malaysiaairlines #747 out of retirement and in service at #kul -- beautiful livery!
View from my 61st floor room at the beautiful bran View from my 61st floor room at the beautiful brand new @parkhyattguangzhou -- look for a full review coming soon on the blog #hyatt #parkhyatt #guangzhou #parkhyattguangzhou
Will miss the @united #globalfirstlounge at #ord, Will miss the @united #globalfirstlounge at #ord, which closes tomorrow and the Queen of the Skies #747 which will be retired in 2018.
The colonial #architecture of #mumbai is stunning. The colonial #architecture of #mumbai is stunning. If you're ever here, get up at 5am and have a walk around the city before it gets busy. You can hear the birds instead of honking horns.
Load More... Follow on Instagram
facebook twitter instagram rss

This site is for entertainment purposes only. The owner of this site is not an investment advisor, financial planner, nor legal or tax professional and articles here are of an opinion and general nature and should not be relied upon for individual circumstances.

 

Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. Outside of banner ads published through the Boarding Area network, this compensation does not impact how and where products appear on this site. While we do try to list all the best miles and points deals, the site does not include all card companies or credit card offers available in the marketplace. Please view our advertising policy page for additional details about our partners.

 

Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. Opinions expressed here are the author's alone, and have not been reviewed, approved or otherwise endorsed by any of these entities.