A couple weeks ago I wrote about the inability of American Airlines agents to confirm award space on Air Tahiti Nui. This wasn’t just a couple bad agents, but a recurring problem experienced over dozens of calls and days....
Must See: United CEO on Good Morning America
United CEO Oscar Munoz appeared on ABC’s Good Morning America today as the first stop on his apology tour for the passenger dragging incident. The seven minute interview is worth a watch– Munoz is guarded in his words, yet does...
United Airlines Passenger Downgraded With Threat of Arrest
Here we go again. A California man was threatened with handcuffs if he failed to relinquish his first class seat on a United flight from Lihue to Los Angeles. The reason? His seat was needed for a “more important” passenger....
Emirates Shames United With Powerful Ad
The Royal Jordanian ad poking fun at United was cute. The Emirates ad is damning. Emirates just won the Trip Advisor Travelers’ Choice award for Best Airline in 2017. Now I know it seems like these sorts of awards...
What United CEO Left Out of Apology
It took United Airlines exactly one day to realize it was fighting a losing PR game. In a stunning (but hardly surprising) change in tone, CEO Oscar Munoz is now unequivocally apologizing for the passenger ejection on Sunday that left...
Details Emerge on Identity of Doctor Dragged Off United Flight
Wow! Details about the doctor thrown off the United Airlines flight on Sunday are emerging. He’s quite a character, but I’ll explain why we should not become sidetracked by his past. I do approach this topic cautiously. Surprisingly perhaps, what...
Is Oscar Munoz in Danger of Losing His Job?
Oscar Munoz, the United Airlines CEO who overcame a heart attack and heart transplant surgery, may not be able to overcome an incident that has galvanized the nation and indeed the world. Is Munoz in danger of losing his...
Royal Jordanian Trolls United Airlines
First it trolled Donald Trump. Then the in-flight electronics ban. Now Royal Jordanian is trolling United Airlines. The Royal Jordanian social team seems to have a lot of fun. In response to a trending story of United Airlines dragging...
I’ll Defend Oscar’s Note to United Employees on Flight 3411
View from the Wing shares a note sent from United CEO Oscar Munoz to employees this evening concerning Flight 3411. In it, Munoz staunchly defends United but offers up a morsel of evidence previously not revealed. Here’s the letter, in its...
United CEO Addresses Bloodied Passenger Incident
United Airlines’ CEO Oscar Munoz has issued the a statement concerning the passenger who dragged off an oversold flight yesterday– This is an upsetting event to all of us here at United. I apologize for having to re-accommodate these customers....
Exploring Siem Reap, Cambodia
Siem Reap is an eclectic town. The French Indochina influence is there, delicious street food abounds, but there is great diversity of cuisines available to cater to tourists from around the world. Take a look at the pictures below. The town is...
A Dependable, Free Babysitter Anywhere in the World
I hope this post does not get me reported to child protective services… My wife and I have started employing a cheap, dependable babysitter when we need to get out for a few minutes. Her name? FaceTime, courtesy of Apple Computer....
Doctor Dragged Off Oversold United Flight
A doctor was literally and forcibly dragged off a United Express flight yesterday for refusing to give up his seat on an oversold flight. United 3411 from Chicago to Louisville was oversold and in need of four volunteers. United offered...
Live and Let’s Fly Weekend Digest: April 9, 2017
Greetings from Southern California. I’m home again after nearly four weeks in Europe. My family had a wonderful time visiting friends and family in Germany then spending a few days in Greece to end the trip. While I don’t...
Why One Day in Angkor Wat is Enough
Angkor Wat is the largest religious monument in the world. There are enough temples there — spread over 402 acres — to keep you busy for days. But I found one day was enough. Just 10 minutes from our Park...
High Speed Wi-Fi Finally Arrives on Qantas
Qantas has finally flipped the Wi-Fi switch, now offering high speed wireless internet on its first aircraft. More to come, the carrier promises. It is difficult for me to get on a flight anymore, particularly longhaul flight, without Wi-Fi. Qantas...
The Black Market for United’s White Stuffed Polaris Bears
Although it is hit or miss, if you have flown United Polaris Business Class lately you may have received this cute stuffed animal– I received one on my flight home from Frankfurt last week. If you notice, the bear...
Why I Love the Upper Deck on United’s 747
From the first time I flew on a United 747-400 in business class in 2004 to now, I always make it a point to sit upstairs. But now I have a whole new reason. I’ve been on four United...
Even After Latest Devaluation, We’re Stuck Using Delta SkyMiles
Delta will act with impunity and there is no way to stop it or even prepare for it. But we are still stuck using Delta SkyMiles. In many cases, there is no smart alternative… Yesterday Delta again devalued partner awards instantly and...
Hotel Levent in Istanbul Now a Hyatt Centric Property
The mysterious Hotel Levent in Istanbul is now a Hyatt Centric Property. The property made headlines earlier this year when it debuted as a Category 7 property yet had room rates of under $100/night. It did not take long for...
