My friend Ben from One Mile At A Time shared about his disappointing upgrade experience at the Park Hyatt Doha and I thought I’d share mine, since it was very different.
Park Hyatt Doha: No Upgrade Games For Me
It all was very simple for me. I booked a room on hyatt.com, checked in about 3:00pm, was warmly welcomed by staff outside the entrance and escorted upstairs. There, I was profusely thanked for my Globalist status and informed that I been upgraded to a Park Suite. I didn’t even have to ask. This was in late March 2022.
The room was spacious and I enjoyed a nice welcome gift. I also slept well.
Quite a different experience from the one Ben had, in which he was given the run-around concerning a suite upgrade. Whether this was deliberate or we can chalk it up to confusion relating to the Hyatt Privé program (Ben booked his room through Hyatt Privé while I just booked on Hyatt.com), World of Hyatt policy dictates that space-available upgrades to standard suites be made available to Globalist members.
Now the hotel wasn’t perfect. I was rather disappointed by the breakfast and particularly the coffee at breakfast
(though the hotel had a nice coffee shop on the ground floor).
But overall I quite enjoyed the property, including the fitness center and wellness facilities. I also appreciated the hotel extended my checkout till 6:00pm and I would certainly return.
For reasons that escape me, it seems Ben and I have opposite luck at Hyatt hotels. I love the Hyatt Carmel Highlands, he hates it. I had no trouble at the Park Hyatt Doha, he was massively inconvenienced (we both had a great stay at the Hyatt Regency in Tashkent, Uzbekistan, though maybe it was because we went together 😉 ).
But I felt compelled to write a short defense of the Park Hyatt Doha since my experience was so different than his. I’m not sure that the hotel has directed staff to avoid upgrading Globalists, at least based upon my experience. Perhaps the issue lies more with Hyatt Privé bookings?
Stay tuned for my full review of the hotel – there was a lot I liked about this property and a couple annoyances as well. I will say here that the Four Seasons Doha was much better overall.
p.s. Note this post was written before Ben’s update from the Park Hyatt Doha’s General Manager, which he posted hours ago. It appears the GM has taken responsibility for the service issue and has retrained staff. Well done.