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Home » Reviews » Hotel Reviews » Review: Park Hyatt Vienna (Ambassador Suite)
AustriaHotel ReviewsHyatt

Review: Park Hyatt Vienna (Ambassador Suite)

Matthew Klint Posted onAugust 8, 2018November 14, 2023 22 Comments

a building with a gate and a lion head

a large building with people walking on the street

I was upgraded to a beautiful suite during my last stay at one of my favorite hotels in the world, the Park Hyatt Vienna. Three days were not enough!

Let’s start with the logistics. The Park Hyatt Vienna is a Category Six property, meaning award stays are 25,000 points/night or 12,500 points + $125 (when available). I used cash + points then applied a confirmed suite upgrade to my room (Globalist members are given four confirmed suite upgrades per year, which can be used on a space-available basis). When I checked in, an associate told me I had been upgraded to a “very nice suite” but left the rest a surprise. What would I find behind the closed door?

a large hall with a checkered floor and a large clock

a staircase in a building

Park Hyatt Vienna Ambassador Suite

I just laughed when I stepped into the room. What an upgrade! It is upgrades like this that keep me so loyal to Hyatt (perhaps irrationally so).

a mirror on a wall

a hallway with a mirror and a table

a living room with a mirror and couches

a living room with a couch and a table

a desk with chairs and a lamp in a room

a table with chairs around it

a desk with a lamp and chairs in a room

a room with a table and chairs

a desk with a lamp and leather chairs

a room with a table and chairs

a living room with a couch and a table

What a beautiful living room!

How would the bedroom look?

a bed with a chandelier in a room

a chandelier with crystal from the ceiling

a bed with a chandelier in a room

a bed with a chandelier in a room

a room with a door open and a mirror

And the master bathroom?

a bathroom with a large mirror and a bench

a bathroom with marble walls and a bathtub

a glass shower with a bench in a bathroom

a shower with a glass shower and a bench

a red and green flower in a vase next to a clock

a sink with a silver faucet

a lamp with a white shade

a screen on a wall

I could get used to this…

Toiletries by Blaise Mautin:

a group of silver containers on a white surface

Plush robe:

a white coat with a tag on it

The room featured various sculptures, flowers, books, and artwork:

a black fish sculpture on a shelf

a white vases on a shelf

a purple flowers in a room

A crystal lamp reflected light into the living room in the afternoon:

a chandelier in a room

a couch in a room

Going all the way back to the entry hall of the suite, there was a second (half) bathroom just to right of the entrance.

a bathroom with a sink and mirror

a sink with a mirror above it

A mini-bar and espresso machine were also present.

a glass cabinet with a shelf full of water and coffee cups

two bottles of water in a wooden shelf

a refrigerator with drinks and candy

a box with a variety of teas and other items

Lights were controlled by button and a keycard was needed to turn on power in the room:

a card slot with a card reader

a glass panel with icons on it

a drawing of a building

Park Hyatt Vienna Spa

The lovely Arany Spa includes a sauna, steam bath, ice bath, and large relaxation area.

a door with writing on the wall

a room with a glass door and a round object

a room with a glass door and a sauna

a wooden bench in a sauna

a light in a room

a marble wall with lights

a bowl of salt in a room

a copper colored bench with a wall behind it

a lockers and a shelf with towels

a group of water bottles on a table

a caution sign in a hole in a wood box

a marble pedestal in a hallway

a room with chairs and a table

a room with a large stone pedestal and chairs

a bowl of apples and cereal on a counter

An “incident” occurred in the spa…I’ll have a separate blog post on that tomorrow. Here’s a hint:

a door with a glass door

Park Hyatt Vienna Pool + Fitness

I love the stunning indoor pool in this hotel and enjoyed swimming every day.

a pool with a large stone sculpture in it

The fitness center is small, but contains enough equipment for a full workout.

a room with exercise equipment

a group of treadmills in a gym

a row of exercise equipment in a room

a room with balls and a ladder

a room with exercise equipment

Park Hyatt Vienna Room Service

Globalist members can take complimentary breakfast via room service or in the restaurant. Although the buffet is great downstairs and it is nice to have unlimited refills on coffee and juice, you cannot help but to eat in a room like this.

a table with food on it

a table with plates of food and drinks

a table with food on it

a plate of bread and rolls

a plate of food with a sauce and a piece of toast

a waffle with powdered sugar and a sauce in a white dish

a receipt on a leather surface

Park Hyatt Vienna Breakfast

Of course breakfast downstairs in The Bank, a beautiful restaurant, is also great. The hotel is on the site of a former bank and the restaurant has been beautifully restored.

a room with tables and chairs

Here’s the menu:

a menu on a table

a paper with text on it

a table with plates of food and drinks

a plate of eggs on a table

For picture of the buffet, see my prior review. Nothing has changed.

Park Hyatt Vienna Dinner at The Bank

Vienna is full of wonderful restaurants, but for purposes of this review I wanted to try The Bank for dinner one night. We had a reservation at 7:30p, but our table was not ready. The maître d’ suggested we wait for our table in the bar, another beautiful part of the hotel. This was not finished last time I was here.

a room with tables and chairs

a room with tables and chairs

a group of chairs and a table in a room

a bar with bottles and glasses

a bar with a tree and chairs

The hotel also has a cigar bar called the Living Room, a cafe, and an outdoor terrace. Details and menus here.

Anyway, we were finally seated and enjoyed an excellent dinner. I ordered cream of asparagus soup as a starter and rack of lamb for my main. John ordered filet mignon. The food was excellent, though the “cover charge” was annoying. Cover charge? Really?

a bread wrapped in a white cloth on a wooden board

a glass of wine on a table

a plate of food and a bowl of soup

a close up of food

a plate of food on a table

a bowl of mashed potatoes with a spoon

a piece of meat with sauce on a white plate

a receipt with black and white text

Park Hyatt Vienna Location

The hotel is so nice I did not want to leave, but it is also in a prime location in the heart of Vienna. You have the best of both worlds here. I’ve never been in a more cleaner, more beautiful city than Vienna.

a street with cars and buildings

a horse drawn carriage on a street with people and cars

a bike path with trees and buildings on the side

a group of people walking on a street

a large stone building with a spire

a street with people walking on it

And don’t forget to stop by one of Viena’s many exceptional Eiscafes (ice cream parlors) while you are in town. I recommend the Spaghettieis, an ice-cream creation that looks like a bowl of spaghetti.

a group of people sitting at tables outside a restaurant


a plate of food with a spoon

a plate of food and a cup of coffee

Sunday was a “May Crowning” day for a Roman Catholic congregation outside the hotel.

a group of people in a city

a group of people in robes

I loved hearing Lobe Den Herrn played by a brass band and the sound of clomping hoofs from the comfort of my couch. I attended an Anglican Church on the other side of town for an Evensong service.

a building with a tree in front of it

The Empty Champagne Box

One slip-up. When I arrived there was a note with some chocolate almonds and what appeared to be a bottle of Perrier Jouet Champagne. I thought that was pretty nice…until I found there was no champagne inside the box, just two glasses! Oh well. I was so pleased with the suite I did not even mention it when an associate asked me how my stay was on the way out.

a table with a plate of fruit and a box of napkins

CONCLUSION

I last published a full review of this hotel in 2014. Nothing much has changed other than the opening of an additional bar in The Bank. This is truly a remarkable property in a remarkable city. I refer a lot of people to this hotel (since it is such a great value using points) and have never heard or read a negative review.

In case you want to compare notes, my original review is below.

> Read More: Review: Park Hyatt Vienna

a large building with people walking in front of it

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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22 Comments

  1. Caddietravels Reply
    August 8, 2018 at 12:56 pm

    I love this property. The spa is one of my favorites.

  2. Nathan Reply
    August 8, 2018 at 12:59 pm

    Nice article and review. As you mentioned, this type of upgrade is definitely one of the things I too love about Hyatt. My wife and I stayed here for our 10th anniversary in the summer of 2017. I splurged and used 40,000 points per night x 4 nights (my status had run out so no confirmed upgrades) for a suite. We were then upgraded from standard suite to Ambassador suite. I too just laughed when we walked in. It was a great stay. I wish I could have moved in permanently.

    • Matthew Reply
      August 8, 2018 at 5:00 pm

      Congrats on the great upgrade. I’d love to live there too!

  3. Gene Reply
    August 8, 2018 at 1:00 pm

    Wow. Can I live there, please?

    • Matthew Reply
      August 8, 2018 at 5:00 pm

      Seriously, I’d love to as well.

  4. Tony Reply
    August 8, 2018 at 1:36 pm

    I just spent 5 days in Vienna at the Hotel Bristol. It was my first time there and had no idea how beautiful and charming the Park Hyatt is. 10/10 would recommend it as a stop on Eurotrip for all.

  5. David Reply
    August 8, 2018 at 1:49 pm

    The Park Hyatt Vienna, a great hotel in a city with many great hotels, is located on Am Hof. This is the largest enclosed square in the First District (in fact in all of Vienna). The First District the Vienna’s Inner City, encircled by the Ringstrasse.

    Am Hof was originally the site of a Roman military camp when Vienna was called Vindobona, so roughly 2000 years of inhabited history.

    So far I’ve spent 4 1/2 months in Vienna, and will go back again.

    • Matthew Reply
      August 8, 2018 at 5:02 pm

      Thanks for the great history lesson, particularly concerning the hotel! My wife and I went to the Roman museum when were there and also found the history fascinating.

      • TM Reply
        August 27, 2018 at 11:42 am

        A lot of great photos. Stayed in the Ambassador suite twice. My favorite Hyatt by a long shot. The one place that made all the effort to be Globalist worth it.

  6. Evan Reply
    August 8, 2018 at 2:35 pm

    Would you say this is your favorite Park Hyatt property? what would you say are your top three (including both the hotel itself and location youd like to return to)?

    • Matthew Reply
      August 8, 2018 at 5:03 pm

      This is my favorite Park Hyatt, more so than even Sydney, which is number two. I’d put Milan as #3.

  7. Christian Reply
    August 8, 2018 at 3:18 pm

    Nice. I’ve lived in smaller houses than that room.

    • Matthew Reply
      August 8, 2018 at 5:03 pm

      So have I!

  8. 121Pilot Reply
    August 8, 2018 at 7:40 pm

    WOW What an amazing hotel. It truly looks like the kind of place your dream about staying.

  9. MFK Reply
    August 8, 2018 at 8:34 pm

    Awhile back I spent four nights there in one of the Ambassadors (paid rate with 4th night free from Citi plus a Diamond suite upgrade). The room was so large and opulent, I had to laugh every time I woke up or returned from sightseeing, though the bedroom was oddly small relative to the rest of the suite. It was definitely the best hotel room I’ve ever had, but I think I’d rank the Park Hyatt Zanzibar slightly above the hotel on whole. I couldn’t recommend either hotel more highly in any case.

  10. Jason Reply
    August 8, 2018 at 9:12 pm

    Great trip report and photos! Keep up the good work.
    Went to Vienna for the first time ever in June and also stayed at this marvelous hotel. Really enjoyed the facilities and location. Definitely would like to go back and stay at this hotel.

  11. MDT Reply
    August 8, 2018 at 10:01 pm

    I thought the swimming pool was the vault? Are both the restaurant and the swimming pool vaults?

    • Matthew Reply
      August 9, 2018 at 4:48 am

      You are correct. The Bank restaurant is the bank main floor.

  12. Park Hyatt VIenna Reply
    August 9, 2018 at 4:04 am

    Dear Matthew,

    Many greetings from Park Hyatt Vienna!
    We would like to sincerely thank you for your very honest and detailed review.
    We are very happy to see that you like our hotel that much and look forward to welcome you again in future.

    Thank you so much for your loyalty.

    All the best from Vienna,
    Your team at Park Hyatt Vienna

  13. Paolo Reply
    August 9, 2018 at 12:37 pm

    It is a lovely hotel. Accommodations are extremely comfortable and very restful.
    The early days were marred by farcically inept service in the breakfast restaurant ( a beautiful room though), but they seem to have sorted that out now ( long discussion on FT refers).

  14. a Reply
    August 9, 2018 at 11:56 pm

    when did you stay?

    • Matthew Reply
      August 10, 2018 at 5:14 am

      Date on receipt. May 17.

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