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Home » Reviews » Flight Reviews » Review: United Airlines 787-8 Polaris Business Class [2021]
Flight ReviewsUnited Airlines

Review: United Airlines 787-8 Polaris Business Class [2021]

Matthew Klint Posted onApril 3, 2021November 14, 2023 19 Comments

In February, I traveled to London on United Airlines to attend a funeral. My outbound journey was via Chicago O’Hare and inbound journey via Washington Dulles. Both flights were on a 787-8, though I had the old configuration on the outbound flight to London Heathrow and new configuration on the inbound flight to Washington Dulles. Rather than write two separate reports, I will consolidate both United Airlines flights into this single 787-8 business class review.

In This Post:

Toggle
  • United Airlines 787-8 Polaris Review
    • Outbound: UA931 – United Airlines 787-8 Polaris Business Class Chicago to London (Old Configuration)
    • Inbound: UA919 – United Airlines 787-8 Polaris Business Class London to Washington (New Configuration)
  • CONCLUSION

United Airlines 787-8 Polaris Review


Outbound: UA931 – United Airlines 787-8 Polaris Business Class Chicago to London (Old Configuration)


My trip was on Sunday, February 7th. After arriving from Los Angeles, I crossed the very crowded neon-lit underground walkway to my gate to London.

a group of people walking in a hallway

a group of people on an escalator

The gate area was practically empty at boarding time, with less than 10 passengers waiting to board. Up until departure, I was the only passenger in business class. At the last minute, one other passenger upgraded or purchased a ticket.

a group of people in an airport waiting area

That meant two passengers in business class and 12 in economy class…on a 787-8 aircraft with 36 seats in business class and 183 seats in economy class.

United is in the process of retrofitting its 787-8 fleet, but work is not complete. This flight featured United’s old Rockwell Collins (B/E) Diamond business class seat, configured in a 2-2-2 configuration. The business class cabin was divided in half, with three rows (18 seats) in the front cabin and three rows in the rear. A galley and lavatories separate the two cabins.

a plane with seats and a few other seats

a row of seats in an airplane

a woman standing in an airplane

an airplane with seats and seats on the side

a plane with seats and a blue curtain

a row of seats on an airplane

I chose seat 3L, the window seat in row three. The other passenger chose seat 1A. I could have moved to the rear cabin and had totally to myself, but there was really no need…I could not even see the other passegner.

a row of seats on an airplane

a seat in a plane

a close up of a seat

The crew was London-based and most had British or European accents. Gun, the purser, welcomed me onboard and took wonderful care of me during the flight. She deserves a post of her own, so stay tuned for that. The entire crew was lovely and attentive (though that was to be expected in a 36-seat cabin with only two passengers).

an airplane with seats and windows

As we took off from Chicago, I explored the in-flight-entertainment options. Along with noise-cancelling headphones there was a selection of movies and TV shows. My objective, however, was to eat and then sleep, so I did not partake in any viewing.

an airport at night

an airplane at an airport

a pair of headphones on a laptop

a screen shot of a computer

a screen shot of a television

a screen shot of a television

a screen shot of a television

a screenshot of a computer

a screen shot of a computer

an airplane with blue lights

Amenity kits were present at each seat, but I did not bother to open mine and left it behind…I’ve got more than enough at home. Contents include Sunday Riley lip balm and skin cream, toothbrush, toothpaste, pen, ear plugs, socks, and eyeshade.

a small black bag with a tag on it

Dinner choices were salmon, beef, or pasta. No menus were distributed. I chose salmon and it turned out to the same dish I had from San Francisco to Sydney in late 2019, served with Thai coconut risotto. Packaged bread, mixed nuts, and a salad were also served, with mango ice cream for dessert.

food on a tray on a tray

food on a tray on a table

a plate of food on a table

a hand holding a container of ice cream

After dinner, I changed into my pajamas (I usually won’t do that for a short transatlantic flight, but since I knew there would be no wait for the lavatory prior to landing, decided to change) and then went to sleep.

a pair of white slippers on a blanket

a toilet in a bathroom

a sink and a bottle on the counter

United offers Saks Fifth Avenue bedding including a plush pillow, cooling gel pillow, and soft duvet. Slippers were proactively offered and a mattress pad is available upon request. For this flight, I grabbed an extra pillow from the seat next to me and really made myself a cocoon.

a bed with pillows and a bag on it

a bed in a plane

a tv on a bed

a blue light in an airplane

Highlight of the flight: I slept until 36 minutes prior to landing. Gun then gently nudged me awake and served breakfast. Talk about personalized service! I’ve been on far too many flights where the pre-arrival service begins 90 minutes prior to landing, which may be necessary when the cabin is full, but robs you off a lot of sleep on a short 7.5-hour flight.

a blue rectangular object with white text

Breakfast choices were an egg and leek quiche in a tortilla cup with mushrooms and sausage or French Toast. I had both! Coffee was strong and served in a nifty to-go cup. I skipped the fruit cup, yogurt, and croissant. United, please bring back fresh fruit! Still, it was a nice breakfast.

food on a tray with a drink and a bagel

a plate of food with a couple cups of yogurt and a blue tablecloth

a plate of french toast and a cup of coffee

a plate of food with white sauce

We landed in London before the sun rose and I was soon on my way down to Winchester for my funeral.

a city landscape with a bridge and a river

Note: the arrivals lounge was closed.

a glass doors in a building

a sign on a glass door


Inbound: UA919 – United Airlines 787-8 Polaris Business Class London to Washington (New Configuration)


The following day, I headed back home…yes, it was a very short trip, but I was honored to be part of the funeral for a very special man. My original plan was to fly via Newark onboard the 777-300ER and then connect to LAX on the 787-10, but I opted to sleep in instead, have breakfast with my family, then take the later flight to Washington Dulles, even though it meant a 737 from Dulles to Los Angeles without lie-flat beds.

It was snowing outside! First time I’ve ever seen snow in London…

a snowy street with cars and buildings

a red double decker bus on a street in front of a building

I took the Tube to the airport, which was a painless ride and I had the carriage to myself for most of the journey.

a train with blue seats and yellow pole

a sign on a window

a sign on a train

I did not leave much time, which turned out to be a good thing. Arriving at T2 I presented my negative COVID-19 test at the check-in counter, obtained my boarding pass, and passed thru security with bolding set to commence only minutes later.

a sign in a building

a glass building with a walkway and a sign

Although its website indicated the Lufthansa Lounge was open, it was actually closed. The only lounge in the terminal that was open was the Plaza Premium Lounge, which I have reviewed in the past.

a building with a sign on the wall

a sign in a lobby

Today, I had no time and proceeded directly to my gate, where boarding had not only commenced, but was complete. The door shut behind me as I walked onboard.

a group of people on an escalator

a man walking in a hallway

a group of signs in a airport

a plane on the runway

This flight featured United’s new business class onboard the 787-8, with 28 seats in Polaris business class (seven rows in a staggered 1-2-1 configuration) as well as a 21 Premium Plus (premium economy) seats and 194 seats in economy class. Yes, United has squeezed a lot more seats in its retrofitted 787-8s at the expense of business class and EconomyPlus (extra legroom economy).

an airplane with a few monitors

a plane with blue and white seats

a plane with seats and windows

a plane with windows and a monitor

a tv on the side of a plane

a man wearing a face mask and headphones

I find the new Polaris seats much more comfortable (and obviously more private) than the older seats. I settled into my seat, took my shoes off, put my slippers on, and sat back.

a pair of headphones on a table

Prior to takeoff, the aircraft was de-iced, which took over 40 minutes. It seems they are not used to this at LHR!

a man on a lift over an airplane wing

a man in a yellow jacket spraying water on a plane wing

a man in a yellow jacket on a machine

During that time, I browsed the IFE library which included an updated interface compared to my outbound journey and a more responsive system. The movie and TV selection was the same.

a screen on a plane

a screen on a plane

a screen with a drawing of an airplane

a remote control with buttons and headphones on a table

a screen with text on it

a screen on a plane

a screen with a movie screen

a screen with a blue screen

a screen with text on it

a screen with music on it

a screen on a plane

Once again, the flight featured a London-based crew, though these were all Americans (based upon accent). Not that it mattered…they provided excellent service as well.

an airplane with seats and a tv

an airplane wing and engine of an airplane in an airport

an airplane engine and many airplanes on a runway

an airplane wing and engine of an airplane

an airplane wing and a cloudy sky

a plane with rows of seats and a tv

I was up late and up early to get my work done prior to the flight, so again the goal was to maximize sleep on this flight.

After takeoff, lunch was served. I ordered beef, which is usually very good out of London (and very bad out of other European stations). The meal arrived covered on one tray with mixed nuts, a salad, packaged bread roll, and the main course, with carrots, potatoes, and parsnips.

food on the tray

a can of water and nuts on a table

a plate of food on a table

The cabin went out about half full. I was still hungry and asked if I could have a pasta too and was cheerfully obliged. It was cheese ravioli with tomato sauce and asparagus.

a tray with a fork and knife on a blue place mat

a plate of food with a fork and a plate of sauce

a bowl of pasta and tomatoes

The vanilla ice cream for dessert was very good and frankly far better than the old ice cream sundae service (better quality ice cream).

Inflight wi-fi was available, though I did not need to connect. A flight pass without data cap cost $31.99.

a screenshot of a phone

After using the lavatory, I slept for the next several hours.

a toilet in a bathroom

a group of bottles on a shelf

a screen on a plane

Prior to landing, a light meal was served, with a choice between hamburger Wellington or vegetables with couscous and pesto sauce. I had not seen the vegetables on the menu before and ordered that. It was delicious! A perfect, simple, light, heathly dish.

food on a seat in a plane

a plate of food with a small tin of sauce

a plate of food on a table

I left the muffin, but ate the banana. This new dish is a winner.

I noticed that United has installed permanent hand-sanitizer stations in its cabin. Expect these onboard all flights eventually.

a hand sanitizer dispenser on a wall

We landed in Washington Dulles on time and another United trip across the pond and back was in the bag.

a view of clouds from an airplane

a view of a city from an airplane

CONCLUSION

Although the meals are not nicely presented, this was a really nice trip on United. The crews were fabulous, the food tasty, and I slept like a baby on both flights. It’s a great time to fly internationally. The 787-8 in either configuration is recommended, though if traveling solo you’ll appreciate the retrofitted cabin much more.

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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19 Comments

  1. SKF Reply
    April 3, 2021 at 12:31 pm

    Isn’t there a mandated quarantine for arriving passengers, or is there a carve out for something like a funeral?

    • Matthew Klint Reply
      April 3, 2021 at 12:36 pm

      In the UK, there is a carve-out to attend funerals, weddings, or baptisms. In my case, however, I did not have to present any documents/proof (not even my negative COVID-19 test) and quickly entered the country via e-gate. It is my understanding the e-gates are currently closed.

  2. SKF Reply
    April 3, 2021 at 12:44 pm

    Thanks. I have not heard this. I have business over there, as do a few people I know, and we are all waiting for things to open up. I wish Japan had something like this. My father died last year, almost exactly a year ago, and my brother, who lives in Tokyo, can leave, but he wont be able to get back in. So, we are waiting for things to open up so we can both go and visit his grave.

  3. Dara Reply
    April 3, 2021 at 1:25 pm

    You should be using a better quality mask for your travels. I would strongly suggest a medical grade.

  4. UA-NYC Reply
    April 3, 2021 at 2:30 pm

    Agreed the pure window seats on Polaris are nice – but those are only 25% of the cabin. I find the angled ones pretty mediocre – minimal privacy facing into the aisle, and the side table is awkwardly behind you.

  5. cargocult Reply
    April 3, 2021 at 2:49 pm

    The UK travel restrictions are a joke. Not once have I been contacted about the quarantine. In South Korea the quarantine enforcement is very strict. Suppression of the virus was never really on the table in the UK, so closing the border more strictly probably wouldn’t have helped much. The e-gates were working the week before you passed through.

  6. Mark Prince Reply
    April 3, 2021 at 3:06 pm

    First, condolences on your loss. Two people in business class on a int’l flight sounds wonderful. Love the double meals you are able to enjoy.

  7. SINJim Reply
    April 3, 2021 at 5:44 pm

    Matthew, for WiFi, do you buy a monthly pass from United.com? I live overseas so ahead of a US trip I use my Chase United card to net about $50 for the entire month. It turns out to be under $2/hour that I am in the air. The nice thing is you can subscribe a month at a time. How close are you to making lifetime 1K (3 million BiS)?

    • Matthew Klint Reply
      April 3, 2021 at 7:12 pm

      I will buy the monthly pass before a big trip or series of trips. You always end up saving money. As for 3MM, heck I’m only halfway to 2MM!

  8. S Reply
    April 3, 2021 at 9:54 pm

    I know many people hate LHR but I love T2 there and it looks quite empty in these photos which is a lot of fun. It’s a great terminal to walk around in when it’s empty.

    And is that a Swiss A330? What’s that doing at LHR? Cargo?

    • Matthew Klint Reply
      April 3, 2021 at 11:22 pm

      For whatever reason, both SWISS and BA have been (or at least were) running wide bodies between LHR and ZHR.

  9. Robert Reply
    April 4, 2021 at 2:33 am

    The travel restrictions to the UK have been tightened considerably since Matthew travelled. If have been in a “red list” country you have to have a negative covid test before travel then quarantine @ your expense @ a government hotel for 10 days. Cost = a couple of thousand $. If you come from the US or a non “red list” country and have not been in a red list country in the 10 days before you travel you need a negative covid test before you travel. Then when you arrive you need to take a covid test on day 2 and another on day 8 and quarantine for 10 days. The government will call you to check you are quarantined. They did for me! If you take an extra Covid test on day 5 a “test to release” and it is negative you can cut short the quarantine but you still have to take the day 8 test. All tests can be done by mail but are at the travelers expense and the $ add up pretty quickly. You also need another negative test to return to the US. In total this adds several hundred dollars to a trip to the UK.

  10. Jo Evans Reply
    April 4, 2021 at 2:34 am

    I have to admit, that food looks pretty good and the seats look comfy, and overall, it looks like United is really offering a GOOD experience- albeit for essentially one or two passengers. In fact, I would totally appreciate the experience both flights… But…

    The minute I landed at Heathrow and saw all the pretty Red tails on the VIRGIN ATLANTIC jets, I would feel sick to my stomach upon realizing that I could have flown with them instead.

    The price is not that different, but the experience totally is. Virgin at their worst is still probably better than united at their best, no offense to United, seriously.

    I love that United is doing so many things right, as evidenced by your trip with them, but man… you know you could have flown with the best right?

  11. Aaron Reply
    April 4, 2021 at 7:11 am

    While not cost-cutting on the level of Turkish, it does look like United is doing some cost-cutting of it’s own, by eliminating appetizers with the main meals. Still better than what Turkish is currently offering, though, by quite a bit.

  12. Paolo Reply
    April 4, 2021 at 7:21 am

    I’m getting nostalgic for LHR, CDG and FCO, a pretty good indication that I’m getting a bit antsy for travel, given they’re not my favourite airports ( but are my favourite destinations)
    Even the tube trip looks good, although those cloth seats can be pretty gross.

  13. S Reply
    April 4, 2021 at 10:30 am

    @Robert, how can they tell if someone is actually in quarantine? Couldn’t someone just lie?

  14. Colin Reply
    April 4, 2021 at 9:04 pm

    Thanks for the report! You mention the beef is usually good from London, but not other ports, but don’t mention how it was on this trip? Unless I missed it?

    The food looks economy standard at best. Very unapealing looking – I hope it tasted better. While the veg was healthy – how is a plate of steamed veg a business class meal?

    You mention the flight was short, but did you instead mean the trip to london was a quick overnight one, as the flight times seem standard?

  15. Mark S Reply
    April 5, 2021 at 11:43 am

    Matthew – how did the prem plus look on the retrofitted 787-8? They are running these ORD-OGG this summer and I planned to try prem plus vs going all the way for Polaris seats. Are they as good as typical domestic FC seats?
    Thanks!

    • Matthew Klint Reply
      April 5, 2021 at 12:02 pm

      Premium Plus on the 763 has 38″ seat pitch, reclines 6″ and is 18.5″ wide.

      For comparison, the 757 has the same pitch, less recline (5″), but is wider 20.4″ and you do notice that.

      Still, I’d say PP is a very nice product to travel to Hawaii on, especially if it includes a meal and extra service.

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