UPDATE: The flight attendants who took part in this protest have been suspended, pending an investigation. Jon NYC reported, then later confirmed, that the flight attendants who took participated in this action have been “removed from service pending investigations.” Sara Nelson, president of the AFA-CWA and often called “world’s most powerful flight attendant,” has responded […]
Official: United Airlines Unveils “United Elevated” Cabins On 787-9
It’s official: United Airlines has unveiled its next-generation 787-9 cabins it calls United Elevated. The upgrade includes a brand new Polaris business class seat on future 787-9 deliveries, including a premium section within the cabin called United Polaris Studio that will offer additional space and amenities. United Elevated: A New Interior Experience On The 787-9 […]
$19K Business Class…On Your Dime: Denver Airport Execs Take Luxury Jaunt To Spain
CBS Colorado reports not one, not two, but nine executives from Denver Airport flew to Madrid, Spain for a conference, all buying business class tickets with United Airlines at a cost of up to $19,000 per ticket. Is this a proper use of taxpayer funds? Denver Airport Executives Live High On the Hog: Buy $19K […]
Nice: United Airlines Now Serves Pre-Departure Beverages In Glassware
United Airlines has upgraded its pre-departure beverages from plastic cups to glassware on international flights, a small but long-overdue enhancement that makes for a much more premium experience. United Airlines Upgrades Pre-Departure Drinks To Glassware In Polaris This week, United Airlines is rolling out new dishware, utensils, and glasses in Polaris (business class) and United […]
United Airlines Rolls Out “Huddle Process” To Quietly Remove Intoxicated Passengers
As United Airlines continues to improve its selection and quality of alcohol onboard, it is introducing a new “huddle process” this spring to efficiently remove passengers who display signs of intoxication onboard during the boarding process. New “Huddle Process” At United Airlines To Prevent Intoxicated Passengers From Flying Federal law prohibits intoxicated passengers from boarding […]
Confirmed: United Airlines Will Debut 787-9 With New Business Class Suites
For months, United Airlines CEO Scott Kirby has been hinting about a big new announcement this year and we now have a better idea of what it will be: a new Polaris business class seat and ultra-premium configuration on the Boeing 787-9. Coming Soon: Premium-Heavy United Airlines 787-9 With New Business Class Seats A new […]
United Airlines Is Leaving American Airlines In The Dust At Chicago O’Hare
A leaked slide deck suggests that United Airlines is pulling further ahead of American Airlines as the preferred hometown carrier at Chicago O’Hare (ORD), but is AA on an irreversible death spiral or simply in need of returning to the basics? Local Favorite: United Airlines Widens Lead Against American Airlines In Chicago O’Hare Internal slides […]
United Airlines Says Competitors Are “Generations Behind”
United Airlines believes its competitors are “generations behind” and will never catch up, even if they begin investing in the customer experience. United Argues Competitors Are “Generations Behind” During Q1 Earnings Calls I always enjoy listening to the quarterly earnings calls, during which United’s C-Suite members take turns discussing various aspects of the business, then […]
Leaked: American Airlines 777-300ER To Feature Most Premium Seats Of Any US Carrier
A major cabin overhaul is coming to American Airlines’ Boeing 777-300ER fleet—and it’s not just a cosmetic update or a quick swap of the existing first class seats for two more rows of business class. According to a leaked internal document, the flagship widebody aircraft is set to become the most premium-configured aircraft currently operated […]
United Airlines Upgrades Wine, Coffee, Economy Class Meals
United Airlines continues to invest in its onboard product with several upgrades to the food and beverage menu this month including new wines in Polaris business class, better coffee, and more meals in economy class. United Airlines Improves Coffee, Polaris Wine, Coffee, Economy Class Meals An internal memo shared with all United employees counts up […]
Medical Emergency On United Airlines Transpacific Flight Spotlights Humanity
When a man suffered a heart attack onboard a United Airlines transpacific flight to Japan, the best of humanity came out…even at 40,000 feet. Heart Attack On United Airlines Transpacific Flight Brings Out The Best Onboard A passenger traveling from San Francisco (SFO) to Tokyo Narita (NRT) shared the following experience: SFO to NRT today, […]
United’s Answer To Failing Credit Cards Is Coupons, Fees
United Airlines raised their credit card fees, added some coupons, and removed a benefit. This is their fix for a credit card relationship that lags all competitors? If you are considering booking travel LiveAndLetsFly.com appreciates your support. If you haven’t followed us on Facebook or Instagram, add us today. United Airlines Adjusts Its Credit Card Offering United Airlines has adjusted […]
Ugh: Aeroplan Devalues United Airlines Redemptions With No Access To Extra Space
Dynamic pricing has gone live on United Airlines awards booked via Air Canada Aeroplan and the new pricing represents a steep devaluation with no corresponding benefit, at least not yet. United Airlines Redemptions Go Dynamic On Aeroplan: Worse Than Expected Yesterday, I predicted we’d see across-the-board price increases on United Airlines redemptions via Aeroplan, specifically […]
Scott Kirby’s Dismissal Of A New “Premium” American Airlines Is Very Personal
United Airlines CEO Scott Kirby does not think there is room in the USA for a third “premium” airline, dismissing the aspirations of American Airlines to join Delta Air Lines and United Airlines in putting more emphasis on the premium product experience. But how much of Kirby’s remarks are driven by personal animus against AA […]
Review: United Arrivals Lounge London (LHR)
The strong tailwind on our Denver – London flight gave us a few extra minutes to review the United Arrivals Lounge in LHR Terminal 2, a respectable amenity for business class passengers. United Arrivals Lounge London Review (LHR) There was real fear this lounge would never reopen after the pandemic, but thankfully it is back […]
Review: United Airlines 787-9 Business Class (DEN-LHR)
My family of four flew on a United Airlines 787-9 in Polaris business class from Denver to London, an enjoyable flight marked by excellent service and good rest. For better or for worse (and I’d say mostly for better), United offers a consistent longhaul product. United Airlines 787-9 Business Class Review (DEN-LHR) We spent some […]
United Airlines Will Introduce New Dishware In Premium Cabins
United Airlines will launch new dishware in its premium cabins starting in May, first on longhaul flights and later on domestic flights. This story has been updated with new photos and a more specific timeline. United Airlines Will Update Dishware In Premium Cabins A memo to flight attendants by John Slater, United’s Senior Vice President […]
United Airlines Will Reopen Club Lounge In Hong Kong
Buried in the announcement of the new Club Fly Lounge in Houston was official confirmation that United Airlines will reopen its long-shuttered United Club In Hong Kong (HKG) later this year. United Club In Hong Kong Will Reopen In 2025 The lounge closed during the pandemic in 2020 and five years later has not reopened. […]
United Airlines’ Popular Grab-And-Go “Club Fly Lounge” Expands To Houston
After great success in Denver, United Airlines has opened its second grab-and-go Club Fly Lounge at Bush Intercontinental Airport in Houston. New United Airlines Club Fly Lounge In Houston (IAH) In 2022, United opened its first Club Fly Lounge in Denver International Airport, a concept that is the antipode of a traditional lounge concept. Rather […]
Korean Air Standby Award Booking: Success!
After repeated failures to clear the award standby list in 2024, I was successful in my first attempt to score a standby first class award seat on Korean Air in 2025. Korean Air Standby Award Booking: Success Korean Air has an award waitlist feature, allowing you to waitlist for the cabin of service you wish […]
