An object at rest remains at rest, for every action there is an equal and opposite reaction, and service on Singapore Airlines is always amazing. Weren’t these the three laws of Newton? But I’m here to personally attest that last law is suspect. I actually experienced horrible service on Singapore Airlines in business class.
This is not click-bait. This flight was in 2013, but you’ll understand below why this is still relevant. The FA’s name was Vivian and I was stuck with her working my side of the aisle for the entire 16.5hr nonstop from Singapore to Los Angeles. She wasn’t just indifferent. She wasn’t just rude. Nope, she was downright hostile. And I don’t know why.
But she rolled her eyes. Often.
Her tone was sharp.
“Drink?”
When I ordered a Singapore Sling, she rolled her eyes. She made it and slammed it down on my fold-out drink tray. Forget addressing me by name, she could not even be bothered to grunt more than a few syllables at a time.
Next, she angrily laid out my tablecloth, visibly fuming as she was doing it.
“Satay?”
When I said yes, she rolled her eyes and sighed loudly.
“Salad?”
When I said yes, she rolled her eyes and sighed loudly.
“Bread?”
When I said yes and pointed to the garlic bread, she rolled her eyes and sighed loudly.
She dropped my special-order lamb on the tray table without comment.
“Cheese?”
When I said yes, she rolled her eyes and sighed loudly.
“Ice cream?”
When I said yes, she rolled her eyes and sighed loudly. Are you sensing a trend?
My drink was not refilled during dinner service. I was never offered wine.
But the worst thing was the scowl on her face. Like a bad botox injection, it was stuck.
She was clearly having a bad day. After the first meal service I considered speaking to the chief stewardess, but instead decided to take a nap (she never offered to make my bed) and hope she would be in a better mood 10 hours later.
She wasn’t.
“Salad?”
When I said yes, she rolled her eyes and sighed loudly.
“Bread?”
When I said yes and pointed to the garlic bread, she rolled her eyes and sighed loudly.
This attitude was really getting old…
Moments later she set the fish down on my tray and walked away, still with a frown on her face.
Same tone with the cake:
Thank goodness the meal was complete.
The Flight
How about the rest of the flight? This was on Singapore’s now-retired A340-500 in a 1-2-1 all business class configuration. The plane burned fuel like crazy and Singapore has now retired these aircraft. In the world of A350s and 787s, these gas guzzlers simply do not make sense.
Singapore’s A340 business class seat was wide, but I found it to be one of the least-comfortable business class seats. I spent the majority of the flight sleeping, but it was mostly tossing and turning: there was no restful sleep in part due to the firmness of the seat. Bedding was excellent so that was not the issue.
Wi-Fi onboard was not functional, not that I would have paid Singapore’s exorbitant prices anyway.
CONCLUSION
What a disappointing flight. I tried my best not to let Vivian ruin it, but that was hard.
While I do hold Singapore Airlines to a higher standard, I would have been just as appalled had this happened on a U.S. carrier. I simply could not believe how hostile she was.
After the flight I wrote to Singapore about the incident and never heard back.
This was not the way I wanted my trip to end. Meanwhile, my uncle was served by a charming and courteous FA on the other aisle. One bad apple does not poison the tree, but this flight has made me reluctant to ever go out of my way to fly on Singapore Airlines.
Even so, I think it was an aberration. At least I hope so…
The moral of the story is this: even world’s most beloved airline has a bad day.
Thus ends my Australia/Singapore trip report.
When did you take this flight?
Just curious as it seems like it might have been a while ago. Did you have a follow up from Singapore Airlines about the service?
If you haven’t been following along my current trip report:
http://liveandletsfly.boardingarea.com/2018/02/27/australian-holiday-singapore-airlines/
I did not hear back from Singapore Airlines…I figured perhaps like Geoff above, the lack of response (not the poor onboard service) had to do with the fact that this trip was allegedly a “glitch” in which SIA accidentally made premium cabin award space available to Star Alliance partners.
Hum!!!! Wondering if this is the same FA that was servicing my side on a Delta flight from AMS to MSP last month. She acted exactly the same managing to be monosyllabic for the entire duration of the flight and just slamming whatever I ordered on my table.. I complained to Delta and got a call from their customer service ensuring they would take care of it. Maybe she was hired by SIN? 🙂
The only possible rationale for service like this was that she knew you were on points and she was retiring tomorrow.
If I had paid dollars for this flight I would’ve lost my mind.
At these price points and the fierce competition for these jobs, this is beyond unacceptable.
Maybe she was dead-heading(in uniform) to a CRJ at LAX to serve as an FA for United:)
“If I had paid dollars”
But you didn’t, Blanche. None of you do. You just complain as if you had.
The currency paid for the flight is irrelevant.
Was she like that to other passengers or just you?
I didn’t notice. The seats are fairly private and the plane was not full (seat across me from me empty).
My wife and I paid good, green United States dollars to fly United Polaris business class from San Francisco to Hong Kong last year, on the new 777-300er with the new seating, and one of the flight attendants treated us as though we were not cash payers either, to use the analogy discussed here. It doesn’t seem to be a matter of how you obtained your ticket. Some flight attendants just don’t like serving people. The question is why airlines keep them on the payroll if they don’t want to be there.
Yeah, a lot of FAs insist loudly that they’re there for “safety” (read: free travel for them), not to be onboard waitresses. It’s just a new narrative/spin that is pretty much counter to the original reason for having stewardesses in flight, but that’s modern entitlement for you.
I flew SQ J a couple weeks ago and was quite annoyed by the service order. I was on the right hand side of the plane. The left hand side got its drink cart and then meals brought out. The right hand side had the meals brought out first, and I waited 10 minutes before eating. Drinks were brought out maybe 20 minutes after the meal…not annoying at all when I need something to parch my thirst after eating greasy lobster.
Another thing with foreign carriers, cans of soda never seem to be a thing. American carriers might not be top notch, but I enjoy the consistency. Drink first, then meal, then drink again. And no shortage of drinks.
how old is this? / relevant?
those routes were dropped in November 2013….
If you haven’t been following along my current trip report:
http://liveandletsfly.boardingarea.com/2018/02/27/australian-holiday-singapore-airlines/
@geoff whether you paid with dollars or points you still paid. There is never an excuse. If you have a bad day figure it out. You can always just be quiet you don’t have to sigh and moan and groan. It really does take a lot for me to say something, but this experience would have gotten me there. I probably would have addressed her directly with something along the lines of “is there something wrong with these requests?” If that didn’t fix anything I would have spoken to someone else.
I agree to an extent. I cannot help but think that FA’s know who are on points and who are not.
Such an outrage! You spent hours of your precious time churning credit cards and scouting mistake fares to earn those miles… You deserve the utmost respect and fine service!
Why are you even here? Why waste your “precious” time commenting in blogs about a topic you don’t care about?
i’m way to lazy to churn or ms.
*too
I’m curious why you didn’t speak to the head purser/chief flight attendant about this when it occurred?
It’s my fault, but I wasn’t in a confrontative mood and just went to sleep instead. Further, I was truly shocked. Seriously, can you imagine this sort of service on Singapore Airlines?!
flew singapore in business class recently on the A380, and service was very disappointing. While staff was friendly, they were not able to complete meal service within 2.5 hours of takeoff. I know it’s a big plane, but come on…
I don’t understand why this airline has a better reputation than, for example, ANA, where service really is always top-notch.
Seriously dude get over yourself. Are you someone important – a celebrity, a world leader. NOPE, you’re a travel blogger! The world doesn’t revolve around you just because you get to fly first or business class due to a few loopholes in the system.
Snowflake much?
Holy non-sequitur Batman!
@ Mr G, whoa dude, where did that come from?
Really.
#MAGA much?
>Snowflake much?
Why are the people who throw that term around the ones triggered enough by some blog post that they feel the need to post and admonish the author.
Irony much?
G, why are you being such a doosh? Nice troll work.
What is your problem G?
Seems odd that you’re calling someone a snowflake because they aren’t conforming to YOUR ideal of how you think they should act. That’s a pretty “the world revolves around me because I’m special” attitude, which is basically what you’re calling Matthew. A tad bit hypocritical, no?
April fools.
I wish, but no.
Heh. This is why I take all those “US FAs are all SOOOO rude, wish they were more like Singapore Girls” with a grain of salt. You can have a bad service experience anywhere.
(I’d say 80-90% of my flying is in domestic USA service and it’s almost alway perfectly fine. Yes, I don’t get Krug and showers. I don’t pay Krug and showers kind of money. US-based airlines don’t have the servile and fawning attitude you see on other airlines; it’s more friendly and egalitarian. But that suits me fine.)
Life’s too short to have 16.5 hours of bad time.
@ Matthew — You should obviously sue her. 😉
I live in DC, but positioned in CDG to take a flight to SIN in Suites because of all the great trip reports I had read. It was a very disappointing flight. I can empathize. I’m glad you made this post, because sometimes SQ gets put on a pedestal, and it’s important for folks to know that even SQ can have bad service.
SQ has gone down sharply and is now consistently so. Recently the SQ website showed award availability on Air New Zealand from asFO to AKL. Moved my points from Chase plus AMEX and Booked it and got SQ confirmation with record locator. Reading reports that Air New Zealand awards are not bootable I called them directly and they broke the bad news that no such reservation exist. Called SQ and they finally admitted that it was a glitch ( though it continued to show available for some time after that). I asked SQ to book me on their metal as my points were trapped at SQ. No response. After complaining vociferously and getting nowhere I was finally forced to pay $1235 plus all the points to make this same journey on a class lower than the award they had given me.
Everyone makes mistakes. But here there was no apology and no effort to fix the problem. And yes SQ service has gone from personalized to professional to mechanical to the minimum required to get by. Beware SQ
I’m done with this blog – always so grumpy. Over and out.
Did you miss the two earlier posts today? Or for that matter the previous four overly positive Singapore Airlines flight reviews from this current trip report series?
I’d chime in with the “You won’t be missed” riposte, but there’s already enough cliched responses in this blog and the tweeted link. “First world problem” , “Snowflake”, “Get over yourself”, “Perspective”.. Anyone out there with an original thought that doesn’t involve middle class sneering?
First I didn’t notice in your report but did you or did you think to ask “Vivian is everything alright, you seem upset?” Maybe that would have prompted her to reflect or maybe something had happened to her prior to the flight. I also would agree that sometimes I ask myself why are some flight attendants in these roles as clearly some of them don’t have the will or desire to provide proper customer service skills.
No, I did not. I wish I had. At first I was shocked and thought I might be misreading the situation. But when it continued, I just gave up.
James, what an excellent observeration. I will keep that in mind on my future travels.
Wo w, that’s a really zero flight attendant. And on SQ! I hope you will do a Air Canada flight in J. My last trip in Dec. YVR-LHR 777-300ER w/new seat, was just terrific. Cabin crew attentive, adult, very friendly, perfect decorum, chief cabin steward greeted all J pax, called by last name, gave out menus and asked if any special requests. Before landing, came by again to thank for flying AC. How many times did that happen on a U.S. carrier? Asked for a seconds on the dessert and a smile appeared with a ‘of course’. Wrote to Air Canada to tell them what a great trip it was. Always had a good experience with them. An underrated airline – at least their international service. P.S. AC wrote back to thank me for my comments. Always glad to give kudos when deserved.
I would have tolerated this poor service / attitude for just the first encounter. After that I would have requested to speak to the service manager and or asked to be served by someone else. Attendant’s poor attitude reflects on the whole crew & airline.
I’m sorry u experienced poor service on SQ but this flight youve flown is such a long time ago it’s past its statute of limitations for such a blog post. Heck, that FA might’ve already left SQ.
If you can make another trip review on SQ on a more recent trip and compare whether they’ve improved (or not) since your bad trip, that would be much more helpful. (hint : they’re resuming SIN LAX on the new 359ULH later this year so there’s your chance)
@HenryLAX: And this is precisely the route I intend to review.
I’m curious- if something like this were to happen again would you move to the other side where your uncle was seating? That’s one way of getting better service without confrontation.
What you never tell us is how you behaved during these incidents. The service I experience even in economy class is generally very good and unlike you, I have never been a\ordered to leave a flight.
Perhaps if you had said “Yes, please” instead of just “yes”, you would have made the crew member’s bad day less bad.
I hope you will teach your son good manners, unlike your parents.
I was on my best behavior Jim.
Is this a joke? Singapore retired their a340 a long time ago didn’t they?
This is a trip report from 2013 that has never been published. Please see the introduction post linked above explaining the “old” trip report.
I don’t see that disclaimer. I think it’s confusing others
I grew up in Spore and goes there often. I do find Sporeans are rude in general. They dont give way when you want to change lane while driving or they cut off pedestrians crossing a street at intersections, they cut you off at lines, local shopkeepers and immirgation officers are often short and not friendly, etc. Think they have a term for their attitude; kiasu. My family and friends all agree as well. This is just all of our observation and impression though.
I think I had this same flight attendant on a SIN- LAX flight. I will never forget when I asked for a bowel of ramen mid-flight and “Vivian” scowled and said , “You are still hungry?”.Then she slammed it down and as you describe, rolled her eyes. I was shocked!
I don’t get this. On an SQ A340 from SIN to LAX???? This must be an April Fool’s post. Hi
Read earlier comments. This trip occurred in June 2013. I didn’t have a real blog then. Am catching up on old trip reports…
Lay off Vivian, she gives great headache.
I have not had the pleasure of flying with Vivian but occasionally the SQ crews struggle to handle the dinner fast.It can easily drag out over 2-2,5 hours.
Compare that to PG or GA who manage a full meal service on 45 mts flights.
There’s no specific time indication that it’s 2013 – 5 years ago – (unless read the comments) which possible lead wrong first impression of readers. The past time information was “This was on Singapore’s now-retired A340-500 in a 1-2-1 all business class configuration” not all readers are aware when specific A345 was retired.
It happened 5 years ago and why now you brought this up? If you didn’t have a real blog then, why have to brought up something which happened years ago? Any advantages? You really remember the correct conversation sequence from 5 years ago? Not saying that I agree with bad services given by cabin crew but brought up something from years ago seems not make any sense. Maybe Vivian is not part of the company anymore. Is there any chance for her to explain for sake of fairness? Any chance for the company to explain? If they never hear from them, you could have chase them.
I write my trip reports as the the trips occur. I had a blog in 2013, it was just a very different time in my life. This wasn’t me trying to remember info from 2013, just editing my pre-written report, adding pictures, and publishing.
Put year 2013 in the title would be fair for both sides.
Right, even it was an old reportage I would consider the experience from Mat was horrible. I flew from Europe to Asia, economy clas, mostly about 13 to 14 hrs on SQ and never had such bad experiences with a FA. I can distinguish the best service from their FA service than the other air lines I ever used. To say nothing on such unfriendly person will lead you to unconfortable life during 16, 5 hrs flight and the rest of your life.
Come on Matthew,
Stop crying over spilled milk in 2013 .
Your article is misleading, i think you should write in the start of the article clearly in bold text that this was back in 2013 not just posting links.
Whatever happened back then should have been sorted out back then in 2013, stop winging about it in 2018.
Yes its your blog, you can share whatever you want but dont forget you cannot run a blog without readers.
How would you feel if i review my old big box tv today ??
Your reviews are fantastic so please don’t waste your time on reviewing or writing about old stuff .
If you read the blog regularly, you know that I rotate between past and current report until my backlog is emptied. I’ve written about this many times–
http://liveandletsfly.boardingarea.com/2017/02/12/trip-report-advice/
http://liveandletsfly.boardingarea.com/2018/01/02/2018-trip-report-roadmap/
It won’t change until the backlog is cleared, but the good news (for you) is there are no more trip reports that old.
I found this article very relevant in simply sharing that even Singapore Airlines falls short once in awhile.
I do read the blog regularly ,
Sure clear the backlog but maybe make a new Tag with old and new clearly mentioned in the title so reader like me can skip it and read recent reports .
And correction in last para of your response “that even Singapore airlines falls short once in awhile” its not once in a while its back in 2013 according to ur article. Now international airlines do mistakes but not like this (except united delta American n local ) . Now airlines will try to do anything to have positive image and fix a situation, i feel now people have bigger expectations and airlines have improved alot, even today Vivian would be much nicer .
Good suggestion. Thanks Charlie — I think a new “historic reports” tab is in order.
Fixed the title for you:
HORRIBLE Service on My 16.5hr Singapore Airlines Flight [that was 5 years ago on a route/plane that SQ doesn’t fly anymore]
You say its relevant, I don’t. Because its like comparing a UA flight from LAXSYD in 2016 with a EWRLHR flight today; different circumstances, different product offerings, etc. Same airline? Sure, but one’s an ultra longhaul route the other not so much.
As for HORRIBLE service….yeah Ms. Thing had an attitude….but it seems that you were offered all service items and got everything you asked for, albeit with a snarl. Had you been passed over for meals, etc. then I’d say the only real loss here is the proactive bed making.
Guess you ran out of weekly writing material updating us over that big SWISS lawsuit that’s supposedly still on the table so you dredged up something…..and sorry it is click-bait. Maybe titling it “archived/historic/past trip report” and then it would give you a little more credibility.
Was Vivian singing :”It’s my party and I cry if I want to…
I recently (11/2017) flew SQ from Singapore to Istanbul and had the world’s worst service. Snotty flight attendants, could give a sh*t attitude, miserable food, uncomfortable plane and old aircraft. I was HUGELY disappointed. Never fly them again.
Thank you for your comments.
And folks, this is why my report is still relevant.
I don’t think it’s nice to write an article about a person or service five years after it happened. There isn’t any credibility to this story based on the time frame especially when there is no more direct route from SG to LA for the past few years and the aircraft has already been decommissioned. It seems you are generalizing as well. Unless you have taken a few flights with SQ over the years and have the same consistent terrible service, your article would be more credible.
Anyway it takes two hands to clap in every situation if you get what I mean. Not siding Vivian, as there are black sheeps in every company/industry. But based on this article, I personally feel you are writing either because you do not have any other content to write about or you have some serious personal issues to have these pent up frustration and anger that you kept for five whole years.
I’m writing because it was part of a larger trip report to Australia and Singapore that included this flight.
@Mat..I have flown a lot with SQ in all classes. Since my childhood beginning in the 80’s with family or alone, but I never had encountered a FA like “Vivian” within SQ. You are not a Newbie, you should have tried to solve or find the problem. As it was not your priority at that moment to solve the issue, you gave her the impression it was okay to talk you down or like that.
It is just unbelievable to me that such things would happen in C class of SQ. I certainly would have tried to break the ice. Otherwise you could have called the purser and file your complain because of her cold attitude to you. Such a let down of professionalism and service attitude are appalling and should be dealt with.
I still don’t see how rehashing a 5 year old review can possibly be topical, lazy journalism. I ate in the River cafe in London 5 years ago and they knocked a glass of wine over me, but I’ve been back since a number of times and can confirm that is not part of the usual service.
I’ve had similarly puzzling service on a SQ flight from Singapore to Moscow several months ago. That was in economy, but still.
One aisle was mostly served by a wonderfully charming Singapore Girl, who went out of her way to assist everyone: including proactively offering extra snacks/drinks in the middle of the night, remembering passenger’s choices (like she was bringing around apples, I took one, and she told me “I remember you had Singapore Sling with dinner, do you want one more now?”), even covering sleeping passenger’s with blankets. And smiling the whole flight.
Another aisle was served by a grumpy middle-aged man, who behaved 100% like Vivian, with eyerolls at requests for water or wine and everything. But he didn’t say a word to anyone, just stared at everyone in annoyance and muttered something under his breath.
I wrote to SQ about both of them, asking to seriously compliment the first attendant and to have a discussion with a second one. Never heard back.
So yeah, this TR is pretty much relevant.
Absolutely unforgivable clickbait for a 5 year old flight on a route that no longer exists. Just being suckered into clicking on this story leaves me feeling dirty. One more post like that and I’ll stop reading your blog for good.
100 years ago my great-grandfather got on a bus and had a bad experience. Maybe I should post a blog about this and give it a clickbait tagline?
Completely worthless.
SQ LPPS member here so I’ve certainly put the miles in in first and business or as it used to be Raffles Class over the years.
In all that time only twice did I experience service as Matthew describes and perhaps because the SQ product is of such a high standard when it fails you feel it all the more.
One occasion was LHR-SIN where a male cabin crew member in the upper deck of a 744 clearly had more to do than work and as he was a leading steward he made it quite plain he wasn’t doing anything and the two juniors were running to attempt to serve drinks and then lunch. I asked to see the Inflight Supervisor, he came immediately – they always do when you are LPPS, I raised my concerns and there was a change around of crew with the leading steward being taken to work with the IFS for the remainder of the flight and normal service was resumed. The IFS brought me a comments card and asked me to complete it – this was before the days of on line feedback. I did, the IFS took it away and a couple of weeks later I received a letter from SIA apologising, thanking me for raising my concerns, telling me that the crew member had been removed from line service for a period of intensive retraining and that a case of wine was on its way to me for my trouble.
On the second occasion it was a flight stewardess who was relatively junior but as brusque as you could imagine. After about an hour I again raised concerns with the IFS and exactly the same train of events I described above followed. I would add that there was about eight years between these events and I had completed about 600 sectors in that time so I had plenty of good experiences.
I don’t know they would be as responsive these days but then I haven’t had reason to find out. They certainly do listen to LPPS members – a tier of the club which is now closed so it’s a pretty exclusive place to be and you are well looked after.
Hello Matt,
Good day to you.
Just found out this article. I can’t stop laughing and i read your story on this SQ Flight. Your story on this flight can really put in an Asian Drama. What a pathetic lady, huh..! Is she an Asian? Maybe she really don’t like to work or serve Biz Class passenger.
However, don’t let this negative vibe stop you from being you and travel more. By the way, i do hope that you will test out SQ NEW REGIONAL BIZ CLASS PRODUCT i.e. Boeing 787-10.
Best regards,. Cheers…
#metoo!
I am (maybe was) a SQ diehard fan and was impressed by SQ’s fabulous service in previous years, but just a got two worse ones this year. Particularly the one i just flew from BNE to SIN on J, it was surprisingly-disgustingly horrible all-rounded – from check in (counter opened just a bit more than one hour prior take off), lounge (remained close after I checked in, ie, again, a bit more than one hour prior to take off), inflight experience (mislead by crew that only one meal provided, meal without starter or dessert, not even ice cream, told to choose continental breakfast instead of choices from menu; no turndown service, unwilling to help even requested – its a bit tricky to make up SQ”s beds; crews basically non-exist during the flight; paid inflight wifi not working over 80% of time) to baggage claim (mis-connected… yuck!!!).
DON’T MAKE UP STORIES… LET ALONE FAKE STORIES
Your ‘STORY’ is rather flimsy… If you are a TRAVEL BLOGGER / CONSULTANT, you would know the details better.
Chronologically… Your series of events is already wrong.
Pre-Dinner
1. Drinks/Satay
Actual Meal
1. Bread
2. Hors d’oeuvre
3. Main Course
4. Dessert
5. Cheese
The words you claimed used by the FA are wrong.
You didn’t have a ‘SALAD’… you had the Hors d’oeuvre. The FA would not have offered you otherwise. Even if she was ‘ANGRY’
The service on SIA is one of the best if not THE BEST in the world… This is exactly click bait.
Wish I had made it up, but it was true and VG should be fired.
Lol is this just a bull? SIA hadnt launched its direct flight to LA until recently, end of the year 2018 yet you claimed this happened 5 years ago? You mental?
Flight was in 2013. Do you know how to read?
Well, I believe you and I hope this Vivian monster has been fired from her position. She will ruin SIA reputation.
I certainly tempted to be on the defensive side here being an ex-crew but on my recent trip from Dubai to Sin, I experienced the kind of service one would not expect from my favorite airline and ex-employer. She kept addressing us as”you all”. ..” menu cards for you all…”. ..” earphones for you all…” The crew could not be bothered much.,,she passed these things to one who sat on the aisle and expected the person to distribute to the rest…
If she cannot bring herself to address the passengers as sir or madam then she should not be in the customer service line. In short SQ inflight service is not what it used to be.I suppose its all about getting the right people who is proud and pleased of the work they do.
Hey Matthew,
Interesting review. Let me share my own opinion.
1) Like all others said, you must update this blog post title and include the travel date – if not it’s misleading.
2) It’s super hard to believe that you let a FA treat you this way n a Business Class? I normally fly Economy class and the attendants are always polite. Asking me, “Can I get you a drink, Sir?” I’ve never been treated this way in a “Economy Class”
3) In this article you’re blaming Singapore Airline for their services. But I don’t see a single sentence blaming yourself. Only under comments section you mentioned “it’s your fault that you didnt inform a duty manager”
Matthew, it was a 16.5 hour flight and you let a FA treat you this way but you couldn’t walk few steps or hit the cabin crew alert and complain about her? wow, your story is really unbelievable and I really think it’s a cooked up story. If a FA treat me this way, I will tolerate 1-2 times. Then I will straightaway walk to the “Cabin Crew Manager/Officer in charge” and complain about the person.
After all, you were a “Business class” customer. If you had mentioned 1 word about that FA, I’m 200% sure they would have apologized to you and changed the attendant for you. WHY you never do that? Edit your blog post and mention that it’s your fault you didn’t feel like doing anything about this situation.
4) Your story is SO unbelievable because you mentioned she “rolled” her eyes every single time you asked her something? NO ONE would ever do that unless they are mentally challenged person. They might do it once or twice. Don’t you think your story need bit more polishing?
5) > I was never offered wine.
Are you serious? first thing they will offer drinks or wine. In economy itself. So I’m telling your’re cooking up your story here.
6) > Wi-Fi onboard was not functional
Really? I think that’s another point you’re just adding to make them look bad.
7) You also said Singapore air never replied back to your email. I don’t know how things were back then, they normally reply within few days and they DO have phone numbers. I’m pretty sure you didn’t bother to call them.
I know it’s one of your 2013 experience, but read this – https://www.businessinsider.sg/best-airlines-in-the-world-2018-skytrax-2018-7/
People don’t vote for sloppy airlines like you think. Singapore airlines is one of the best. Even last week I had some bad experience with British Airways. So should I come to a conclusion that British Airways is bad?
If you’re a frequent flyer I’m very sure 1-2 times you might encounter unpleasant flying experience due to various reasons. As a customer you have the right to ask for a better service. Thats why they have a person on board called “Cabin Crew Manager”. It’s 100% you’re fault you didn’t take any initiative to do something about that and after 5+ years you’re writing a very bad review about this Airlines. Just because 1 FA was rude, you’re adding up things to show Singapore airlines is the worst airlines ever.
Please do yourself a solid, book a new A350-900 ULR Singapore Airlines flight, experience your journey, and write a “genuine” review.
Cheers and Happy New Year!
This should not be done by the Singapore airlines.
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I am a frequent traveler, my personal experience says that not all conditions are favorable to travel by air sometimes conditions caused by nature, and sometimes by our problems it results in modification or cancellation of flight ticket. I always prefer to go with Sun Country airways because it’s easy to understand the cancellation and change policy and they offer much more flexibility. I’m very thankful to the team of Airlinespolicy.com, who guide me about Sun Country and its all policy in detail. https://airlinespolicy.com/flight-change-policy/sun-country-flight-change-policy/