I warned about ending my relationship with T-Mobile a couple weeks ago, but now have followed through. Our differences were irreconcilable.
Over the last month, I have traveled to Germany, Italy, the Netherlands, the United Kingdom, and Spain. While T-Mobile promises unlimited, complimentary 2G/EDGE data in each of these countries, my actual experience was woeful. In Germany, Italy, and Spain my data simply did not work. I even tried to enable the $5/day “high speed” plan and it would not activate. When I called T-Mobile, the wait time to speak to an agent was over one hour. When I finally got through, the agent was also unable to activate it.
I can live with EDGE speeds: that is sufficient to stay on top of email and messaging. But I cannot accept nothing at all. It creates a roadblock to business and unneeded stress.
Even more concerning, however, is an increased number of dropped calls I have experienced lately in LA…it brought me back 10 years. Data speeds in Los Angeles have also been extremely slow lately for me on my iPhone X.
The straw that broke the camel’s back, however, was last Friday evening. I just returned from an 11hr flight on Norwegian from London without wi-fi and faced about an hour of rush hour traffic to get home. My plan was to schedule my blog posts for the following morning during the Uber trip, so I could just have dinner with my family and go to bed upon arrival at home.
But the tethering did not work. It simply did not work. And when I called T-Mobile customer service I was again met with an extended hold time. Thankfully, the Uber driver let me use his hotspot and I got my work done. But that was it for T-Mobile.
The Switch to Verizon
So yesterday I headed over to the Verizon store and made the switch. Yes, it will cost me a bit more per month, but I don’t care. Already I see a tremendous improvement in data speeds. I’m returning to Europe next week and I’m fully prepared to drop $10/day for 500MB of high speed coverage. The productivity gain over T-Mobile will be worth so much more.
T-Mobile, we had a nice run. My wife still has T-Mobile so you’re not totally out of the family yet. But as the years went by, we just grew apart. So long amigo.