Yesterday I wrote about Delta’s response to my lounge denial incident at LAX. Now SkyTeam has weighed in. I received an email from Michael Schutzbank, Director of Customer Loyalty at SkyTeam. His email stated: Matthew, On behalf of SkyTeam...
UPDATE: Official Delta Response To Lounge Denial Incident
Last week, Delta agents denied me access to the LAX Sky Club in Terminal 2, even though I was traveling on an international business class ticket. Now Delta has officially weighed in on the issue. The day after the...
Live and Let’s Fly Weekend Digest: August 12, 2018
I’m back in Las Vegas, anxious to get home to my family, after a whirlwind trip over the last several days to Mexico City, Paris, Dubai, Beirut, Frankfurt, and Washington, DC. All in a day’s work… Tomorrow, look for...
The BEST Airport Lounge Breakfast I’ve Ever Had…
I am careful to throw around the “best” adjective, but I cannot think of a better lounge breakfast than I had at the Delta Sky Club at LAX earlier this week. If you know me, you know I love...
Delta Denies Me Sky Club Access On International Business Class Ticket
Maybe I’m missing the obvious, but I don’t think Delta should have denied me access to the Sky Club in Terminal 2 at LAX earlier this week. I was flying Aeromexico Business Class from Los Angeles to Mexico City...
China Rejects Compromise On Taiwan By U.S. Airlines
China has rejected an attempt at compromise over the thorny Taiwan issue by the three U.S. legacy carriers. Earlier this week, I wrote that U.S. airlines agreed to Chinese demands that Taiwan not be listed as an independent nation...
Booking Aeroflot Award Space With SkyTeam Partners Proves Difficult
After a superb trip nearly a decade ago, Aeroflot Russian Airlines is a carrier I planned to fly this year. But booking award space has proved extremely difficult. I was hoping to get to Russia next month, but am...
Southwest Challenges American, Delta and United at Hollywood Burbank Airport
As the economy continues to grow and air travel picks up, one of LA’s smaller airports is witnessing a renaissance. While many carriers are adding capacity at Hollywood Burbank Airport, one airline is adding capacity to a tactical assortment...
Justice: Delta Passenger Forced To Pay Up For Flight Diversion
We read about flight diversions fairly regularly, but it is not often we read about who settles the bill. Diverting a plane cost moneys. There are fuel costs, landing fees, labor costs, not to mention passenger rebooking. A diversion...
Flight Attendant Throws Off Four Passengers For Giving Her “Attitude”
A SkyWest (Delta Connection) flight attendant kicked off four passengers, including a child, for giving her “attitude” when she confronted a passenger for failing to place her mobile phone in airplane mode. Now that passenger is claiming the move...
U.S. Airlines Brashly Defy China: Consequences Coming?
The Chinese government is insisting that U.S. airlines stop treating Taiwan, Hong Kong, and Macau as separate nations on their websites and other booking channels. Thus far, U.S. airlines have steadfastly refused. But what will happen when Beijing tightens...
$500 Fine Dropped Against Delta Passenger Who Carried Apple Into USA
A $500 fine has been dropped against a traveler who attempted to bring in an apple to the USA she was given as part of a Delta pre-arrival snack. As I wrote about in April, Crystal Tadlock was on a Delta...
Delta’s New Service to Orange County is Great, but not a Game-Changer
Delta Air Lines has announced new service to Orange County, California from New York JFK. This new transcontinental flight is great news for the region, but not a game-changer for premium traffic. This new service will operate six times...
Civil War in Trump Administration Over Gulf Carriers
What happens when two factions within the White House hold differing views on the same agreement? A war of words, to say the least… A fascinating AP story by Josh Lederman outlines the conflict. In one corner, President Donald Trump’s trade...
Live and Let’s Fly Weekend Digest: May 20, 2018
Good evening from LA. For the first time in weeks, it appears I will not set foot on a plane this week. I’m looking forward to it. Honestly. Last week, the Gulf Carriers “kissed and made up” with their...
Glitch? Odd Award Pricing From Delta
On Delta, adding an extra flight to your award ticket may reduce the overall price. This concept is not new: “hidden city ticketing” has been exploited for years (see skiplagged.com, for example). I’ve been booking award tickets on a...
Delta’s Victory Lap Over a Meaningless Agreement + New Service to India?
Reading press releases from American, Delta, and United, you would think that Emirates and Etihad agreed to abandon service to the United States. They actually agreed to very little. But in a face-saving move, U.S. carriers are celebrating. Delta’s...
Passenger with Multiple Sclerosis Says Delta Tied Her to Wheelchair
A passenger who suffers from multiple sclerosis has accused Delta of lacking compassion and accommodation after she was tied to a wheelchair in Amsterdam with a “used” blanket. Look at this picture that Maria Saliagas’s son posted to his...
Free Apple on Delta Ends Up Costing $500
A free snack on Delta ended up making a trip to Paris far more expensive. Crystal Tadlock says a Delta flight attendant gave her an apple toward the end of her flight from Paris. She took the piece of fruit...
Delta’s Definition Of “Neutral” Is Different Than Mine
Delta chartered three airplanes on a complimentary basis to transport students to Washington, DC for the “March for Our Lives” protest last Saturday. Oh great, he’s wading into politics again… I take Sundays off on the blog, not just...
