After offering an amazing fare sale, TAP Air Portugal now declares it was a mistake and is canceling business class tickets booked earlier this week, some which cost less than $250 round-trip.
TAP Air Portugal Cancels Cheap Business Class Tickets
Fares from Chicago to many cities in Europe were as cheap as $245 round-trip on TAP Air Portugal. Fares ran roughly double that from other U.S. gateways and about $750 round-tip from San Francisco.
> Read More – Hot Deal: USA To Europe Business Class – $245 R/T
Yesterday afternoon, I received the following email from TAP:
TAP regrets to inform that, due to an error in the system on which your reservation was issued, the reservation had to be annulled.
TAP is already refunding you of the amount paid through the form of payment used. If the reservation was made through a travel agency, we kindly ask you to contact the agency to check the refund conditions.
We apologize for the inconvenience and hope to have you on board soon.
I’m going to look you in the eye and say that it was not clear that this was a mistake fare. Why? We’ve seen dirt cheap one-way business class fares from TAP Air Portugal for years. They’ve also had similar fare sales in the past that have been honored. Indeed, I’ve flown on one. Planes are not full these days. Transatlantic flights are empty. It is not likely this will change by summer.
TAP Air Portugal offered this deal on its J fares, a subset of business class. Many flights sold out of this inventory quickly, despite dozens of seats still available on this flight. It’s not like whole cabins were bought up with cheap fares.
My Own Tickets
I was successful in booking four tickets (queue up the lawsuit jokes, I know) for a family trip to Zurich this summer. The dates were perfect. While I will condemn TAP Air Portugal for the cancellation, I’m not sure I have the bandwidth to pursue this further right now.
But notice how TAP leaves it on you to get a refund if you booked via a travel agency? That is disgusting. I booked via Orbitz, my preferred OTA. Of course, my flights have been cancelled but no refunds are pending. If TAP drags it feet out on a refund, a chargeback will be the least of its worries.
We already made plans around these travel dates, including non-refundable Air BnB reservations. Technically, TAP is required to compensate us for this. I’ll reach out to the Air BnB host first. Again, my bandwidth to deal with hassle like this is just limited right now.
TAP Air Portugal lured us in with cheap business class tickets then cancelled them. While disappointing, it is a reminder that carriers still enjoy grossly one-sided power to cancel contracts.
Was your ticket cancelled? Have you received a refund yet?