United Airlines has created a video which recounts a “typical” day in the life of four FAs.
It is highly choreographed, but I still enjoyed watching it. As much as we passengers love to complain, it has been a long time since I have encountered on grumpy FA (on United or any airline). While I often do not sense the enthusiasm posited in the video, most FAs display a positive attitude before passengers.
One thing that struck me in the video is at that three FAs were asked what makes a great FA. Their answers:
The quality that a great flight attendant possesses is having the natural spirit of service. When I’m on the aircraft, I treat all passengers as though they were guests at my home.
A great flight attendant possess qualities such as being gracious, being friendly, being patient, being kind, an also in being professional, in taking pride in your appearance and putting on the uniform every morning.
The thing I would tell new hire flight attendants is really to come to work ready to work in your full uniform. When I put it on every day, it kind of feels like a little special event. It brings pride to my job so I love wearing the uniform.
Oh Kimberly, if that were always the case, United would be the best airline in the world.
Again, a very corporate video, yet still worth watching. I still cringe when I hear FAs say, “We are here primarily for your safety,” but let’s not forget we often overlook good service.
Another great profile: Business Insider did a story on Denver-based FA Robert “Bingo” Bingochea who I have had the pleasure of flying with before. This story brings out his love for his job, something that is infectious.
(H/T: Point Me to the Plane)
Edited to add: As a reader reminded me, SWISS sets the standard for FA videos: