Elements of the meal service in United Airlines Polaris business class are gradually moving back to a pre-pandemic model, with a big step scheduled for next month including multi-course service on all routes and refreshed menus.
United Airlines Will Expand “Upgraded” Meal Service To All Longhaul Routes In Polaris Business Class
United Airlines has lagged behind American Airlines and Delta Air Lines in terms of restoring onboard dining to pre-pandemic norms, particularly in Polaris, United’s longhaul business class. While United’s competitors have reintroduced elaborate multi-course meals, United has continued to offer single-tray service on most flights.
In fact, in recent months that dessert has deteriorated such that even the pre-packaged ice cream has been replaced by small chocolate bars and in some cases nothing at all.
Nothing says premium like a Kit Kat bar…
The quality of the main courses also appears to have deteriorated.
It’s hard to mess up pasta, but somehow where there is a will there is a way…
In February, United began testing a new three-step service flow on select London and Frankfurt routes, eventually expanding it to all Frankfurt routes, India and Israel routes, and also the new Washington – Amman route. That includes:
- Step 1 – Pre-meal beverage/cocktail snack/lay table linen
- via cart
- Step 2 – Main meal tray with plated entrée
- no casserole dishes
- Step 3 – Dessert
Starting last month, refreshed, regionally-inspired menu options were introduced on India and Israel flights. Desserts on these trial routes include a pre-dressed ice cream sundae, cheese plate, and a pastry or cake.
Beginning In June, United Airlines will expand its three-step service model systemwide in Polaris class. A United spokesperson confirmed to Live and Let’s Fly “all long-haul international flights will feature new three-step service in Polaris cabin effective June 1, 2022.”
Additionally, we can soon expect refreshed menus on most flights. United further shared, “We are designing new, regionally-inspired menus for our system, and they will all feature the new three-step service.”
Frequent flyers of United will know that main course menu options have not changed for years, going back even before the pandemic. Offering an alternative to short ribs, fish, or pasta will be a welcome move.
United offers a great seat, comfortable bedding, an expansive IFE library, and increasingly reliable internet. Oddly, its meal service has lagged so far behind, but is now catching up.
United is recognizing the importance of meal service in creating a premium experience that will leave passengers satisfied. While few will book a flight for the meal, meal service can leave a lasting impression, either positive or negative, that impacts customer satisfaction and longterm loyalty.