As my home airport lounge, I do admit a preferential bias toward it, but the United Club at LAX is one of the best in the United system. Here’s a detailed review.
United Club LAX Review
Location + Hours + Access
The United Club at LAX is located in Terminal 7 near gate 71A. During the pandemic, it is open daily from 5:45AM to 6:30PM. In normal times, it is (was) open from 4:30AM to 12:00AM.
Access is reserved for Untied Club members, Chase United Club Visa holders, Star Alliance Gold travelers, business class travelers flying to Newark on United’s premium transcontinental service, and international business or first class passengers traveling on any Star Alliance flight. Furthermore, one-time passes from Chase are accepted or can be purchased for $59. Note that if you hold a Star Alliance Gold card from United Airlines (Premier Gold or higher), you can only access the lounge when traveling in conjunction with an international itinerary. Those who have a Star Gold card from other programs can use the lounge when traveling on any Star Alliance flight in any class of service. Also note that United does not give premium cabin passengers access on domestic flights, with the exception of the premium transcontinental route noted above.
You’ll enter the lounge on the ground floor, where an agent will check you in. From there, you’ll take the escalator upstairs to the lounge itself. At approximately 20,000 square feet, there is plenty of space to spread out, particularly during the pandemic. The main seating area consists of chairs and rectangular tables in which you can sit or stand while eating or working.
It looks even better with natural light:
Further back in the lounge is the dining and bar area, which is surrounded by additional seating, both tables and booths.
You’ll find plenty of power and USB ports throughout the lounge:
Finally, there is a rear indoor seating area that tends to be the most quiet part of the lounge. Even when the lounge is crowded, this area reliably has a place to sit.
The highlight of the lounge, at least in my opinion, is the outdoor terrace overlooking the tarmac below. Not only can you catch the sunrise, but you can watch airplanes go in and out. You might except a lot of noise and the pungent stench of jet fuel, but it is fairly tranquil out there.
Food + Drink
The buffet is empty and the drink machines turned off. There are no more self-service offers.
Instead, bar staff have both food and drink available behind a plexiglass divider.
Breakfast options currently include:
- String cheese
- Hard boiled eggs
- Granola bars
- Apple sauce
- Chocolate pudding
All-day options include:
- Chocolate chips
Hopefully this is temporary. Over the years, I have enjoyed many delicious meals in the lounge. From Greek yogurt with berries and chia seeds in the morning to Korean BBQ tacos in the evening, the food offerings in this lounge have generally been above-average (certainly better than the two closest hubs, SFO and DEN).
I’m not counting on the holiday Egg Nog and hot chocolate station to return this year, though one can hope…
Customer service agents are able to help you with ticketing needs. They are located upstairs behind the escalators. Having an agent without a huge line during irregular operations is an under-valued benefit of the club. While united.com and the United mobile app is now able to handle most rebooking, if you need something complex (or want to get booked on another airline), you need to speak to an agent in-person.
Around the corner from the customer service agents are a number of phone rooms that act as mini cubicles or private offices. My son lounged out on the floor (sorry germaphobes) during his first visit to the lounge in 2016…
The last “phone room” is reserved for a nursing room. Hey guys, this isn’t a room to chat a cell phone chat…
Restrooms are clean and spacious, though the automatic flushers usually don’t work…I hate them with a passion.
Kudos to United for having fast wi-fi in the lounge. Expect speeds of over 100Mbps up and down.
What I’d Like To See…
There is one thing missing from this lounge and one thing that would make the lounge significantly more attractive, in my humble opinion. United deliberately chose not to install showers in this lounge, knowing it would install shower suites in its nearby Polaris Lounge. In fact, United has removed showers from its clubs in Houston and Newark. I find this curious and regrettable. While it is an extra expense, there’s nothing like a shower after a redeye flight. I wish United would offer showers in their clubs like American and Delta do.
Second, the espresso machines are fine, but it would be so nice to have a real coffee machine behind the bar and train the bartenders to be baristas. I’m sure they could make beautiful coffee in no time and it would consitute a real value-add for me.
One can dream…
Finally, let me offer a shout out to the staff in this lounge. Over the years, I have interacted with many agents and found the lounge staff (both the United employees and the Sodexo service employees) to be lovely. I must give a special shout-out to Bruce, who has served United for 45 years and is a fixture at the LAX United Club.
I love chatting with him and will never forget how he worked so hard to save my trip back in 2013 when I was traveling to Singapore via San Francisco and rolling delays on my SFO flight nearly cost us the trip. But Bruce reached out to Singapore Airlines in SFO and the flight did not depart without us (even though it should have…).
The natural light and terrace make this one of my favorite United Clubs. While I miss the pre-pandemic food and drink options, hopefully those will return one day. In the meantime, expect a clean environment with snacks and serenity.
What has you experience been in the LAX United Club?
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