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Home  >  Los Angeles LAX • Lounge Reviews • United Airlines  >  Review: United Airlines Polaris Lounge Los Angeles (LAX)
Los Angeles LAXLounge ReviewsUnited Airlines

Review: United Airlines Polaris Lounge Los Angeles (LAX)

Matthew Klint Posted onJanuary 26, 2019January 26, 2019 25 Comments

United’s Polaris Lounge at LAX sets the standard for a business class lounge, with excellent food and drink, great service, and comfortable seating.

The lounge is located in Terminal 7 at LAX on an upper floor. Follow the “Polaris” signs in the concourse and you’ll come to a small entryway and elevator that will take you up the lounge (4th floor).

United Polaris Lounge LAX Access

Access is reserved for:

  • Departing or connecting United Polaris business class customers
  • Departing longhaul Star Alliance business or first class customers

Note that distinction. If you fly United from London to Los Angeles in Polaris business class and are connecting to, say, Seattle, you will have access. But if you flew Air New Zealand business class from London to LA, you will not have access to the lounge upon arrival. But if you were flying the other direction, you would have access whether you were on Air New Zealand or United.

United Polaris Lounge LAX Crowding

I spent five hours in the lounge and am pleased to report that it never got close to filling up. United has five daily “Polaris” departures from LAX (Tokyo Narita, Shanghai, London Heathrow, Sydney, and Melbourne). These flights are spaced out such that the most departing United business passengers you’ll see is 96 since the Melbourne and Sydney flights (both operated by 787-9s) go out about the same time. It seems connecting international passengers may not be aware of the lounge yet and passengers departing on Star Alliance partners in the Tom Bradley International Terminal are opting to use the Star Alliance lounges there.

The lack of crowding is a huge benefit to this lounge. It never got more crowded than this:

United Polaris Lounge LAX Seating

Seating resembles other Polaris lounges in the network, with oversized little suites that include a comfortable chair, worktable, lamp, and plenty of power ports.

The beautiful four-sided couch in the middle of the seating area acts as a seating centerpiece. 

The terminal has a rotunda that the lounge was built around. On one side of the rotunda is the buffet while the other side has a wine cabinet and seating.

You’ll enjoy great apron views from the lounge.

United Polaris Lounge Los Angeles Bar

The true centerpiece of the lounge is the bar, which stretches around the heart of the lounge and offers a wide selection of hand-crafted cocktails, beer, wine, spirits, and barista-made coffee.

Here’s the drink menu:

Each United Polaris Lounge offers 2-3 specialty cocktails unique to the lounge, which I always attempt to sample. I tried a cocktail called “Let’s Rumble” which included spiced run, lemon, pear puree, simple syrup, and Amaro Nonino Quinessentia. It was a light, sweet cocktail.

A special shoutout to Jaymond, one of the bartenders. He was a pleasure to speak to and a perfect fit to a lounge that will focus not just on the amenities, but great customer service.

United Polaris Lounge LAX Phone Rooms

As a subtle reminder that no one wants to hear your loud mobile phone conversations, two phone rooms are available where you can yack away in. Please don’t ruin the lounge experience for everyone else by being loud on your phone…I’ve got a story about that I will share in another post.

United Polaris Lounge Los Angeles Buffet

If you do not have the time or the inclination to sit down for a meal, a buffet offers a wide assortment of soups, salads, breads, cheeses, meats, as well as seasonal hot and cold dishes.

Here’s the spread for breakfast:

And here are some pictures from lunch/dinner:

I did not sample anything from the buffet. You’ll see why below.

United Polaris Lounge LAX Juice Bar

As I entered the lounge, I noticed a juice bar…so LA. So great. Several juices and smoothies are available. I enjoyed a glass of “the LA green stuff” as the woman preparing the drinks called it. It was Naked Green Machine…not exactly as healthy as it looks, but quite delicious. You can garnish your juice or smoothie with fresh berries.

I loved this amenity, though was sad to see it was gone by around 10:00AM.

There is an all-day soft drink station available:

United Polaris Lounge LAX A La Carte Dining

I had time not just for one meal, but two…so I got to sample six different menu items (and had to be wheeled to the plane in a wheelbarrow…). Actually. portions are small and multiple entrees are encouraged.

The dining room is also quite small, but it never got so full that there was a wait for a table. A menu is posted outside the entrance, though your server will also give you a menu.

Here’s the menu for both breakfast and lunch:

For breakfast, I ordered a Nutella-filled croissant, a “power green smoothie bowl” with granola, and chilaquiles for my main course. 

The Nutella croissant was massive—a meal in itself—and I ended up eating only half of it. It was tasty but would have been even better had the croissant been warmer and flakier.

The smoothie bowl was a pleasant surprise: it turned out better than I expected. The mix of coconut granola, bananas, and berries made for a nice combination.

Finally, the chilaquiles were quite tasty. I would have liked to see a bit more eggs mixed in, but this unhealthy little treat hit the spot.

I enjoyed a glass of fresh-squeezed orange juice with breakfast and did not enjoy a cup of freshly-brewed cappuccino. The milk foamer must not have been working because it tasted more like a milk coffee than cappuccino. I promptly switched to espresso.

I tried another cappuccino later and it was a bit better:

Lunch

After a few hours, I retuned to the dining room for lunch.

I started with an “avocado and burrata tower” which had a Soviet look to it (read my review of being stuck on a Soviet mining island in Svlarbard) but was very tasty. The crostini was soggy and should have been served hot and crisp, perhaps with some cheese on top.

Next, I ordered a pasta course of butternut squash risotto. I wasn’t a fan of the shaved squash mixed with the rice, but the sauce was pleasant and I liked the sliced green apple and sage on top.

Finally, the street taco trio arrived. 

One taco included diced nopales, pico de Gallo, queso fresco, and tomatillo salsa. Delicious. The next one contained citrus achiote-marinated carne aside, onions, and cilantro. Bravo! The final taco contained soy-seared ahi tuna, avocado cream, and pickled vegetables. Belisimo! This was—by far—the highlight of my dining experience.

I’ve had much better risotto, but the tacos were so good I almost had three more.

Oh, one more thing. For dessert I ordered red wine-poached pears in carmel sauce with vanilla ice cream. All three dessert choices sounded inviting, but this was an outstanding choice.

United Polaris Lounge LAX Service

Service was excellent throughout the entire lounge and the employees—both United and non-United—seem very proud of the new lounge.

I was served by Natalie for both breakfast and lunch in the dining room. She provided prompt and excellent service, was knowledgeable about the menu, and remembered my name when I returned for lunch.

Other attendants roamed the lounge offering samples, like a tart with fresh berries and whipped cream.

On my way in I was warmly welcomed and on my way out I was sincerely thanked for my business.

United Polaris Lounge LAX Quiet Rooms

A pair (yes, only two) of sleeping rooms are available if you are tired or have a longer layover. 

United Polaris Lounge LAX Shower Suites

Six shower suites are available and include Saks Fifth Avenue towels, slippers, and plenty of room to move around.

A host of complimentary toiletries are available, including:

United Polaris Lounge LAX Restrooms

Private all-gender restrooms are available near the dining room. A green light above the doorknob indicates the bathroom is empty and a red light indicates occupied.

CONCLUSION

United sets the standard for business class lounges with its network of Polaris lounges. The LAX lounge is another jewel in the crown.

Read my other United Polaris Lounge reviews below:

  • Chicago
  • Houston
  • Newark
  • San Francisco
Previous Article Lufthansa Spares Most Valuable US Award In Latest Miles & More Devaluation
Next Article United Stays Consistent: 787-9 LAX-LHR (Mini-Review)

About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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25 Comments

  1. ron Reply
    January 26, 2019 at 10:05 am

    A real United boy huh? So many items about United. As much as Lucky is emotionally tied to AA.

    • Matthew Reply
      January 26, 2019 at 12:20 pm

      That’s right. Most smart people who don’t want to drop money for paid business tend to concentrated their efforts on one carrier and my focus has been on United for 15 years.

      • ron Reply
        January 27, 2019 at 8:49 pm

        Fair enough. Unfortunately I have no access to US signup bonuses so I have to pay many of my tickets.

  2. Jimmy Gottfredson Reply
    January 26, 2019 at 10:26 am

    Nice review Matthew. Enjoyed all the pics. The Polaris lounges actually have me thinking about switching some business to United.

    Above was written:

    “Actually. portions are quite small and multiple entrees are encouraged.

    The dining room is quite small, but it never got so full that there was a wait for table. ”

    May want to rephrase. Again, thanks for the good write up and enjoyed the review.

    • Matthew Reply
      January 26, 2019 at 12:22 pm

      Thanks Jimmy!

  3. Tennen Reply
    January 26, 2019 at 1:27 pm

    Great review! I do wonder what it would be like during the late night MEL and SYD departures, since the dining room would likely be very popular. I can’t imagine that it’d be enough space to handle all those passengers. Also, it would’ve been nice if you had photos of the “regular” shower suites and toilets instead of the accessible ones, just to get a better sense of their typical sizes.

    One thing I noticed with all the Polaris Lounges is that they kind of messed up the power outlet situation. I can’t recall if it was you (or reviewers from other sites) who criticizes airport hotels for not having universal power outlets, but you’d think that those would be a given at an international airport’s lounge for premium long-haul pax…

    • Matthew Reply
      January 26, 2019 at 4:44 pm

      Agree on the universal outlets. That’s a good point and big missed opportunity.

      I’ll photograph a regular shower suite next time. I honestly didn’t know that was an accessible one. That was the random one I went into it.

  4. Donald Reply
    January 26, 2019 at 2:00 pm

    Fantastic review. Thanks Matthew.

    Too bad you couldn’t share the 5 hours with someone.

    • Matthew Reply
      January 26, 2019 at 4:42 pm

      It was a productive five hours!

  5. Michael Reply
    January 26, 2019 at 4:52 pm

    When you say at most you’ll see 96 people in the lounge, what about connecting flights to SFO, ORD, etc, where folks are flying onward in business? Wouldn’t that account for some portion of the folks there?

  6. Tony Reply
    January 27, 2019 at 6:26 pm

    A very detail review! Thanks.
    United should utilize this Polaris lounge more by offering more long-haul flights from LAX. Restoring UA operated flight from LAX to FRA and HKG will be a good start.

    • Matthew Reply
      January 27, 2019 at 7:06 pm

      I hope they will!

  7. Michael Reply
    January 28, 2019 at 1:43 pm

    Do you have any insight as to when the LAX Centurion Lounge will open. AX said “sometime in 2019” and since it is now 2019, I wonder if will be soon or late 2019??

    Great review by the way!!

    Thanks!!

  8. Dave Reply
    January 30, 2019 at 4:28 pm

    Great review on the LAX Polaris lounge.

    Is there a charge for the breakfast and lunch buffets?

    Thanks

    • Matthew Reply
      January 30, 2019 at 5:08 pm

      No charge for buffet.

  9. SIYAVOSH YASHAR Reply
    January 30, 2019 at 8:31 pm

    Hi thank you for sharing the article. Would you happen to know what time they end the dinner service? Or what time they stop servicing food period?

    • Matthew Reply
      January 30, 2019 at 8:51 pm

      Food is available until the lounge closes (after the Sydney and Melbourne flights depart).

  10. David Reply
    July 18, 2019 at 11:28 am

    I’m flying ANA first later this year, would you make the trek from TBIT to T7 and back to go to the Polaris lounge or just stick with the Star Alliance Lounge in TBIT?

    • Matthew Reply
      July 18, 2019 at 12:09 pm

      I would go to the Polaris lounge if you want a decent meal.

    • Joshua Han Reply
      September 21, 2020 at 1:29 am

      check in your bags then take the terminal to terminal shuttle which runs every 10 minutes and go through security at T7 that way you barely have to walk going to the lounge.

  11. Joshua Han Reply
    September 21, 2020 at 1:28 am

    when does the dining room close?

    • Matthew Klint Reply
      September 21, 2020 at 9:49 am

      10pm, right before SYD and MEL departures.

      • Joshua Han Reply
        September 24, 2020 at 11:10 pm

        what about the whole Polaris lounge itself?

      • Joshua Han Reply
        September 24, 2020 at 11:17 pm

        I’m definitely checking this lounge out on my next flight to Seoul on Asiana whenever covid is over and this lounge is back open as normal. I can use this lounge til about 9-9:30 pm and then walk back to Tom Bradley and use the star alliance lounge afterwards for another hour before my flight leaves at 11pm. That’s when Asiana flight OZ03 always departs.

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