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Home  >  News • United Airlines  >  UPDATE: United Kicks Man Out of First Class for Wearing a Jogging Suit
NewsUnited Airlines

UPDATE: United Kicks Man Out of First Class for Wearing a Jogging Suit

Matthew Klint Posted onNovember 6, 2009 2 Comments

It appears that the gate agent who denied Mr. Alvarez a First Class upgrade believed Alvarez was a non-rev, was dealing with another customer during the interaction, and is a non-native English speaker.

From Robin Urbanksi, United’s spokesperson:

We are working with our sub-contractor that was helping us with this flight to investigate what happened and ensure something like this does not happen again. This was an unfortunate miscommunication with the gate agent who speaks English as a second language and was simultaneously assisting another customer when he believed Mr. Alvarez to be an airline employee in which a dress code policy is required.

One side of me wants to scold UA for making excuses, but I do commend UA for quickly getting on top of this story and confirming their policy that there is no dress code in First Class. I hope that all the news outlets that reported on the initial story will also report this.

I have a three hour connection in IAD today and will be there for about an hour tomorrow as well. I’ll be coming in on United Express tonight and plan on doing a little sleuthing. Stay tuned, maybe I’ll have some breaking news to report tomorrow on this matter!

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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2 Comments

  1. Mike Reply
    November 7, 2009 at 12:29 pm

    I hope you are wearing a track suit so you get first hand info!

  2. Matthew Reply
    November 7, 2009 at 5:42 pm

    I talked to a few agents at IAD yesterday and the first thing they all said was that the agent doesn’t work for United! (She was a contractor for one of the UX carriers). Two ladies in the RCC said the agent thought the guy was a non-rev.

    No breaking news…

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