There’s a certain type of traveler who believes airline rules are for everyone else, but not for him (and it’s almost always a he). And thanks to social media, we’re seeing more of them. Qatar Airways Should Ban Pesky...
10 Takeaways From Scott Kirby On TSA Chaos, Fuel Shock, And Why United Will “Eat Competitors For Lunch”
United Airlines CEO Scott Kirby offered a wide-ranging and unusually candid look at the state of the airline industry, government dysfunction, and United’s own strategy during a fireside chat with Washington Post aviation reporter Lori Aratani at Los Angeles...
Air Canada CEO Sparks Backlash Over English-Only Message After Fatal Crash
Air Canada CEO Michael Rousseau is once again facing backlash in Canada over his inability—or unwillingness—to communicate in French. But this time, the controversy comes in the wake of tragedy. Air Canada CEO Under Fire Again For English-Only Message...
Delta Air Lines Quietly Guts Its 20-Minute Baggage Guarantee With New Two-Hour Rule
Delta Air Lines has long touted its “20-minute baggage guarantee” as a small but meaningful promise to customers: if your bag does not arrive within 20 minutes of the aircraft door opening, you get 2,500 SkyMiles. But while the...
