United Airlines CEO Scott Kirby recorded a very cute video and penned a brief note to employees ahead of the 2022 Christmas holiday. 2022 Holiday Note From United Airlines CEO Scott Kirby Kiby has a really cute family and each year he gets in front of the camera with his wife and kids and records […]
Three Things United Airlines CEO Scott Kirby Is Thankful For
United Airlines CEO Scott Kirby is a thankful man. In his 2022 Thanksgiving Day message to employees, shared with Live and Let’s Fly, Kirby reflected upon three things for which he is most grateful for. United Airlines CEO Kirby Most Thankful For There Three Things On Thanksgiving Day 2022 First, Kirby is about to be a […]
Four Pillars That Will Make United Airlines “The Biggest And The Best Airline In The History Of Aviation” According To CEO Scott Kirby
United Airlines CEO Scott Kirby has laid out four pillars he says are necessary for United to become “the biggest and the best airline in the history of aviation.” United Airlines CEO Outlines The Four Pillars That Will Lead To Growth And Dominance In a video message to employees reviewed by Live and Let’s Fly, Kirby […]
United CEO Scott Kirby Returns To Face The Nation
United Airlines CEO Scott Kirby returned to CBS’s Face the Nation yesterday to discuss the latest travel trends. While most of his answers were familiar talking points, we did gain some additional insight on travel to Asia and how long masks will be required onboard. Scott Kirby Returns To Face The Nation Travel Demand Won’t […]
Scott Kirby’s European Vacation And The Absurdity Of State Department Travel Warnings
United Airlines CEO Scott Kirby recently sat down with David Ignatius of The Washington Post. Live and Let’s Fly will examine the wide-ranging interview in a series of post. United CEO: I’m Going To Europe On Vacation! Kirby talks about pent up travel demand, his first trip with his wife (presumably since the pandemic started, […]
United CEO Scott Kirby On Face The Nation
United CEO Scott Kirby appeared on CBS’s Face The Nation yesterday. I want to unpack some of the statements he made concerning the current state of the airline industry. Five Takeaways From United CEO Scott Kirby On Face The Nation Here are a few things that caught my attention in no particular order. 1. Kirby […]
Labor Day Message From United CEO Scott Kirby
United CEO Scott Kirby has not written many holiday notes during his brief tenure and seems to prefer video messages, something his predecessor never missed. But this is a bittersweet Labor Day for United Airlines and the entire airline industry and Kirby used the opportunity to share a family story in his 2020 note. 2020 […]
What Scott Kirby Told United Employees About Impending Furloughs
United Airlines CEO Scott Kirby has delivered a somber yet strangely uplifting address to employees concerning impending furloughs in a video message reviewed by Live and Let’s Fly. United CEO Scott Kirby Informs Employees Of Coming Furloughs Kirby said he was “saddened” to deliver what would probably be his “hardest” video message ever. There was […]
Scott Kirby’s Plan To Save Jobs At United Airlines
United CEO Scott Kirby has reached out to employees with a broad vision to avoid furloughs and job cuts in October. But the devil remains in the details… In the first of a new video series to employees called “Straight from Scott”, Kirby talks about his trip out in to “the system” as CEO. The […]
Scott Kirby Channels His Inner-Winston Churchill
Scott Kirby sees himself, whether he admits it or not, as a wartime leader in the vein of Wintson Churchill. His address to employees earlier today makes this clear. I covered his speech to employees earlier today, but wanted to dedicate a separate post to one portion that truly caught my eye. “One of my […]
What Scott Kirby Told United Employees Today
Scott Kirby was much more himself in his welcome video to employees versus his welcome video to the public. Even as a consumer, I found his internal speech much more compelling. Scott Kirby Does Not Mince Words In a 4.5 minute video to United employees shared internally this morning and viewed by Live and Let’s […]
Letter From New United CEO Scott Kirby Does Not Sound Like Kirby
I’ve read memos from United’s new CEO Scott Kirby for years. I’ve heard him speak. I’ve met him on multiple occasions. A video letter to United customers simply does not sound like him. But it’s the first step in his evolution from the man pulling the puppet strings to officially being the man in charge. […]
United Airlines Prepares To Officially Enter The Kirby Era
On May 20, 2020 United President Scott Kirby will officially become the new Chief Executive Officer. How will consumers, employees, and shareholders react? Kirby: Hope Is Not A Strategy In several pieces over the last two months I have highlighted Kirby’s contrarian approach to COVID-19. While every major airline has acknowledged that it will emerge […]
United’s Doomsday Strategy May Lead To Kirby Kutbacks…
Earlier today I wrote about United’s aggressive steps to combat an unprecedented drop in demand and revenue. But what might some of these measures mean for customers? Are Kirby Kutbacks Coming? Incoming United CEO Scott Kirby has been a shrewd operator throughout his career at America West, US Airways, American Airlines, and now United. He’s […]
Editorial: Scott Kirby, New United CEO, Has Earned My Respect
He’s called the heartless bean counter, the tone-deaf numbers man who fails the basic empathy test. But I’d caution all of us to stop attacking incoming United CEO Scott Kirby before he even starts. News of Kirby’s promotion was met by a chorus of groans from United frequent flyers, who fear an acceleration of customer-unfriendly […]
Scott Kirby Will Replace Oscar Munoz As United CEO In 2020
United CEO Oscar Munoz will step down in 2020, passing the CEO reigns to Scott Kirby, United’s President. In May, Munoz will transition to Executive Chairman and Kirby will assume the role of CEO. As rumors swirled that he might return to American Airlines in October, Kirby was very clear that he would “finish his […]
United President Scott Kirby Reflects On Customer Service
What will the future of customer service look like on United Airlines? United President Scott Kirby recently sat down with employees at Newark Airport. In a copy of the video forwarded to Live and Let’s Fly by an attendee, Kirby discusses the changing world of customer service. As we look to 2019 and beyond, I describe […]
United President Scott Kirby Addresses Customer Service
Scott Kirby, United’s President and second in command, understands how essential providing good customer service is. But can his leadership empower employees to deliver it? Speaking to employees in Houston this week in a recording obtained by Live and Let’s Fly, Kirby stressed the importance of customer service: We need to, in 2019 and beyond, start […]
United CEO Oscar Munoz Embraces His Inner-Kirby
United CEO Oscar Munoz recently sat down with ABC News to talk shop. Some of his statements really took me by surprise. If you’re interested, you may want to start by watching the full interview below. It’s only about three minutes long: Munoz made several statements that I want to tackle. In speaking about the […]
United Pilots Angry at Kirby’s Push for Regional Jet Expansion
United Airlines’ President Scott Kirby shocked investors by proclaiming United would increase domestic capacity by up to 6% this year and next. Now he’s shocked pilots by arguing this is “entirely dependent” on their authorization of more outsourced regional jets. As you can imagine, that did not go over to well. The scope clause, an agreement […]
