American Airlines has taken the use of married segments to a whole new level, prompting a reasonable question: Why does AA loathe New York City residents? But don’t worry NYC…I’ve got your back.
Last month, I wrote about the lack of “sAAver” first class award space on American Airlines. I challenged anyone to find me a single day that had three-cabin first space available on a 777-300ER. There are now several dates with space…but with a big asterisk next to it.
Want to fly to New York in AA First Class on August 31st? It will cost you 140K miles.
But want to fly onward to Los Angeles or San Francisco? You can get both segments, in first class, for 85K AA miles. How’s that for logic? That’s right, by adding a six-hour flight, you save 55K miles…
And you can find examples like this all summer long…
If you are a New York or East Coast resident, I am absolutely telling you to book a “throw-away” connection to San Francisco or Los Angeles and hop off in New York.
If you are wondering why AA is continuing punish New York residents, the answer is simple enough: hub “captive’ passengers are stuck using AA, so why cut them a break? But charging dramatically less for A + B than A alone is not the way to win enduring loyalty from your hub customers.
The True Problem
Even if New York residents understand why AA wants to attract customers in San Francisco, they have every right to be angry when American NEVER shows New York any love.
That’s the bottom line. The problem is not the use of married segment fare logic, which does make sense to lure customers away from competitor hubs. What does not make sense is the fact that throughout the entire 11-month calendar there is not a single day that you can get a saver first class seat between New York and London when booked alone. Even as flights go out empty or filled with employees in first class, AA simply does not make saver space available, despite still claiming to offer these so-called “sAAver” awards by virtue of its award chart.
That’s the true travesty here…
> Read More: American Airlines’ Devaluation Without A Devaluation