It has been 10 days since I booked a cheap Air France first class ticket on Travelocity and six days since Air France cancelled it. I still have not received notice from either party concerning the cancellation.
Lack of prompt notice is the primary reason I have trouble accepting why airlines should be able to cancel so-called mistake fares.
Without rehashing the argument here, I’m open to giving airlines the same 24-hour period to void a reservation as consumers are, provided (like for consumers, per U.S. Department of Transportation [DOT] rules) there are at least seven days prior to travel.
It’s an imperfect solution, but far better than current DOT guidelines which appear to give airlines an open-ended wildcard to cancel fares at their whim they deem a mistake. Since the DOT has provided no guidance on what constitutes a mistake fares, consumers are left in the dark and airlines are left with far too much wiggle room.
But let’s take my Air France First Class example. It was not a $0 fare, but $671 for a one-way first-class ticket to London is far below the norm. As I stated here, I would not have protested had Air France promptly cancelled and informed me why, namely that the fare was improperly filed.
But here we are 10 days later and I have yet to receive any phone call or email from Air France. Oddly, I can still pull up the reservation on Travelocity and it shows ticket numbers and all flights confirmed.
All I’m saying–even for those who love to attack people who take advantage of these fares–shouldn’t an airline be expected to provide notice by now? Had I not been monitoring my reservation, I would have no idea Air France cancelled it. And shouldn’t Air France be held to account for failing to notify passengers?