Yesterday afternoon, an unexpected email popped up from Air France in my inbox.
Actually, it came from KLM, Air France’s Dutch partner, and was signed Airfrance (sic), not Air France. Anyway, here’s the letter:
Due to a system error with a mistaken fare, your Delta ticket for travel on Air France in La Première/First Class which was recently purchased has to be cancelled.
You will be rebooked in Business Class for the same date and flight; alternatively, you may request a full refund of the fare paid, consistent with DOT guidelines and policy.
We apologize for this inconvenience.
Seems a bit odd that an email from “KLM Customer Service” would be signed by Air France and instruct me to call Delta if I have any questions, but okay…I guess they are all JV partners.
A couple hours later the same email arrived again for my second cancelled first class reservation. Then came re-issued tickets. Then came copies of the reservation from Amadeus, the global distribution system used by many airlines including Air France-KLM.
I’m still thinking about how to deal with these tickets. My issue is less self-entitlement than disgust at the entitlement displayed by airlines, particularly Air France, to act with impunity.
Of course I realize there are far more pressing issues in the world right now, but since I don’t have a TV in my house, well…I have to do something while I am trapped inside. 😉