American Airlines has told flight attendants to arrive at airports earlier and skip buying food if it might impede an on-time departure. The union representing American Airlines flight attendants is outraged, but I fail to see the offense in telling flight attendants to be prepared and punctual.
American Airlines To Flight Attendants: Arrive Early To Airpot And Skip Meals If You Are Running Late
A “Moments That Matter” memo to flight attendants was the source of outrage. It said:
As a professional flight attendant, you play a pivotal role in helping us leave on time, every time. As our customers begin to fill our planes and return to travel, it’s more important now than ever to ensure we’re doing our part.
The memo then offers tips on how to arrive prepared. Those include:
- Are you allowing time for traffic, van delays, etc.?
- Consider arriving a few minutes early in case you’re selected for random screening or if you need to stop at a Crew Service Center (CSC)
- You may not have time to stop and get food, etc. on the way to the plane – particularly if you’re called at the last minute, so keep that in mind
- Go directly to the aircraft if you are called; do not stop for food or other items on your way unless you have ample time and it will not delay you accomplishing your pre-flight duties and boarding
The last two points, on getting food, are directed at reserve flight attendants who “get the call” at the last-minute and are given a duty assignment, requiring them to come to the airport almost immediately.
Julie Hedrick, president of the Association of Professional Flight Attendants Association (APFA) which represents AA flight attendants, blasted the memo, stating:
It now seems that skipping food runs on the way to the airplane and monitoring traffic patterns should be our new normal.
This company continues to demonstrate just how out-of-touch they are with flight attendants, ignoring the fatigue-inducing trip construction and the constant battles over mask compliance.
And while I agree that the memo was not artfully worded, isn’t the general expectation of coming to work prepared reasonable? Isn’t that true at most jobs?
I do not consider it unreasonable to tell flight attendants on reserve to pack their own lunch or allow for traffic. How is that callous? I’m just not understanding the outrage.
Flight attendants have a very difficult job right now as mask enforcers onboard. I feel bad for the many wonderful flight attendants who have to deal with idiotic passengers who do not want to play by the rules. However, flight attendants work for American Airlines (and its passengers), not the other way around. Telling workers to skip lunch if they are running late not only seems reasonable, but frankly non-controversial…
(H/T: View From The Wing)