In an unprecedented move, KLM is suspending future ticket sales this weekend as it faces mounting chaos at Amsterdam’s Schiphol International Airport (AMS).
KLM Suspends Tickets Sales From AMS Due To Continued Airport Chaos
Those who have recently flown out of AMS have encountered massive security queues, with lines during some periods stretching into the streets. The airport is facing a staffing shortage and the trade union representing airport security staff is now threatening to strike on June 1, 2022.
With security lines snarled, thousands of passengers have missed flights, leading to anger and disruptions.
Amsterdam Schiphol airport.. 3 hour line to get through security just to miss our flight, have to pay £500 to get new flights, wait 12 hours with no staff in sight to help & THEN we’re told the airport have lost our bags. Absolute joke @Schiphol pic.twitter.com/zVboxEkOiQ
— Megan Jane (@meganjanebd) May 24, 2022
@Schiphol Any update on crowd management at the airport today? The queue to get through to security has taken over 3 hours causing flights to leave the airport empty as everyone is stuck at security. This is flight KL0645 departing without the majority of its passengers… pic.twitter.com/lMcybyqF9q
— Felix (@BellsyB) May 23, 2022
In response, KLM is pausing future ticket sales from AMS until at least Sunday. A KLM spokesperson blamed the airport for its move:
“KLM is putting a brake on ticket sales for flights leaving up until and including Sunday because Schiphol can’t get its security problems fixed.”
KLM has also apologized on social media:
The temporary restriction on new flight sales is intended to clear the backlog of passengers trying to reach their destination after missing their initial flights. KLM has also issued a ticket waiver, such that if you are planning to travel in the next three days and your plans are flexible, you can re-schedule at no charge under the following conditions:
- Travel before 06 June: change fee waived and fare difference waived
- Travel after 06 June: change fee waived, fare difference applies
You can also request a travel voucher or if your flight was delayed more than three hours, a refund.
As Schiphol Airport continues to grapple from a shortage of security personnel, expect long lines and flight delays. If your plans are flexible, consider rescheduling travel. In the meantime, if you are looking for flights out of AMS this weekend and see no availability, now you know why.
image: @BellsyB / Twitter