Small customer service gestures go a long way toward making delays bearable and building loyalty. I want to pay tribute today to a classy captain on American Airlines who turned an annoying delay into a lovely case study in...
United Airlines Plans Polaris Lounge In Denver
I do not think it was planned, but United Airlines CEO Scott Kirby let slip news that a Polaris Lounge will be coming to Denver International Airport, the final United hub in the continental USA without a flagship business...
Last Day: Chase Sapphire Preferred 80K Sign-Up Bonus? Yes, This Isn’t A Gimmick
If you’re new to the world of miles and points, let me introduce you to a credit card that is essential for your wallet. You may have heard about the current 80K point Chase Sapphire Preferred sign-up bonus. It’s...
United Airlines Adds Six New Denver Routes, 35 New Flights
United Airlines is ramping up service in Denver with six new routes, 35 new flights, 12 new gates, a new early morning departure bank, and three new club lounges. United Airlines Add Six New Routes From Denver “New” routes...
Instructive: St. Regis Chicago Shamed Into Offering Elite Breakfast Benefit
It seems that if enough people complain, even a mighty hotel chain that has a history of showing disdain toward elite members will back down. In the case of the new St. Regis in Chicago, top-tier elites will now...
A Glorious Steak Dinner At Marble Restaurant, Johannesburg
It is not hard to find a good steak in South Africa, a country known for its fondness of meat, but I have not found a better one than at Marble Restaurant in Johannesburg. Marble Restaurant, Johannesburg Review Hours...
Report: Delta Air Lines Loosens Strict Sky Club Access Rules
It appears Delta has loosened its draconian Sky Club access rules, despite lingering concern over long lines and overcrowded lounges. Delta Sky Club Agents Granted More Discretion In Allowing Guests In Early Last year, Delta instituted a number of...
American Airlines A321 Infested With Moths…
An American Airlines flight was delayed and passengers were asked to exit the aircraft…because of a moth infestation onboard. Moth Infestation Onboard American Airlines A321 Upon boarding an American Airlines Airbus A321 aircraft on May 20, 2023, passengers discovered...
United Airlines Adds Live Activities To iPhone
United Airlines now supports Live Activities on the iPhone, enabling passengers to have real-time access to their boarding pass, gate and seat number, and countdown clock to departure time without opening the United app and whether the phone is...
From Ritzy Bedfordview To Destitute Makause Squatter Camp…
From the posh Village View Shopping Centre in Bedfordview, we drove just a few kilometers away to the Makause Squatter Camp outside Primrose. What a juxtaposition between rich and poor, though the ones who are often caught in the...
Great Coffee In The Posh Village View Shopping Centre Of Bedfordview, South Africa
We stopped for coffee at Tashas in the fancy Village View Shopping Centre in the affluent Gauteng suburb of Bedfordview. Great Coffee In Bedfordview, South Africa We stopped at the Village View Shopping Centre for coffee. Nearby, the Eastgate Shopping...
Stupid Hertz. Stupid Cop. Yes, Puerto Rico Is In The USA…
A story from New Orleans involving Hertz Car Rental and a police officer reminds us of just how utterly stupid people can be. I guess it needs to be said, but Puerto Rico is part of the United States...
Will Northeast Alliance Survive On Appeal?
Yesterday, a judge nullified the Northeast Alliance between JetBlue and American Airlines, ordering that it be disbanded within 30 days. Let’s unpack the legal reasoning behind the decision and whether the Northeast Alliance is likely to survive on appeal....
Review: Shammah Lodge – Middelburg, South Africa
I had a lovely five-night stay at the Shammah Lodge in Middelburg, South Africa, my first experience on a South African farm and a lovely chance to unwind and recharge. Shammah Lodge Review In Middelburg, South Africa Shammah Lodge...
When Magoo Flew: My Favorite Airplane-Themed Cartoon
Rather than talking about passengers abusing flight attendants or the latest mileage devaluations, let’s all take a six-minute break and enjoy a few laughs, courtesy of Mr. Magoo. When Magoo Flew, A Humorous Masterpiece There are many things that...
United Airlines Adds Pronoun Option To Employee Name Tags
As United Airlines rolls out new uniforms for front-line employees, it will also issue new name tags and wings. The new larger name tags will include service milestones and also the option of adding personal pronouns to identify gender....
So Odd: Woman Insulates Her Row With Plastic Wrap Before Flight Attendant Dismantles It
Perhaps one of you Gen Z folks can explain why someone would create a fake video of herself on a mock aircraft wrapping plastic wrap as if to stake out a row for herself. Is it simply because she...
My First Time At Ocean Basket (South African Restaurant Chain)
Over the years during my travel to South Africa, I’ve enjoyed many restaurant chains. Nando’s is still my favorite, but I’ve also enjoyed Mugg & Bean, Spur, Steers, and even Chicken Licken. On my last trip, I had the...
Kleptomaniac Sam Brinton Arrested For Another Luggage Heist, This Time At Washington National Airport
Former Biden Administration official Sam Brinton was arrested last night, this time over a suspected baggage theft at Washington National Airport (DCA). This marks the third such incident. Sam Brinton Arrested Again For Third Luggage Heist, This Time At...
Flight Attendant Sues United Airlines For COVID-19 Vaccination Policy She Claims Violated Her Religious Beliefs
A Boston-based United Airlines flight attendant has filed a lawsuit seeking back pay and damages after she was sidelined without pay during the pandemic for refusing the COVID-19 vaccine. Her lawsuit claims United offered no meaningful religious accommodation for...
