In a move it says will allow it to “provide an even higher level of support in the future,” American Airlines plans to outsource hundreds of customer service jobs from the USA. American Airlines Plans To Outsource Customer Service...
Qantas Bans Passenger Till 2030…Without Even Getting His Side Of The Story
A man claims he was unjustly banned by Australian carrier Qantas after his seatmate alleged that he groped her during the flight. He denies the charge and says Qantas never even asked him for his side of the story....
Surprise: Turkoflot A350 From LAX-IST!
It was a great relief to resolve my Turkish Airlines ticketing saga, but a great surprise awaited me: Turkish sent an ex-Aeroflot “Turkoflot” for my A350 flight from LAX to IST. Turkoflot A350: An Unexpected Surprise Turkish Airlines is...
Justified: Man Refuses To Give Up Exit Row Seat For Pregnant Woman
There was no ethical dilemma: a man was fully justified in not giving up his exit row seat on a 14-hour flight from Asia so a pregnant woman could sit next to her husband. Cardinal Rule On An Airplane:...
Smörgåsbord Breakfast In SAS Business Class
One of the treats of flying on a longhaul SAS flight in business class is the Smörgåsbord breakfast prior to arrival. SAS Business Class: A Bountiful Smörgåsbord Breakfast Smörgåsbord: a buffet-style meal of Swedish origin. I have found that...
“Sorry Sir, Your Seat Is Broken…”
I’ve had quite enough drama for one trip, but there’s one more twist that just makes me chuckle…a broken seat on my Turkish Airlines flight. The Latest Twist: Broken Seat On Turkish Airlines Threatens My Trip After my ticket...
Breakthrough! How An Innocent Mistake Saved My Turkish Airlines Ticket
Well folks, my great Turkish Airlines ticket saga has come to an end. I was finally rebooked after hours (days, weeks…) of back-and-forth. I credit a kind agent, a harmless error, and my self-control. Here’s how it unfolded. My...
Jordan Peterson Attacks United Airlines
Jordan Peterson has jumped on the bandwagon criticizing United Airlines for its DEI initiatives and called for mass resignations from United’s top leaders. Jordan Peterson Criticizes United Airlines Over DEI Earlier this week I wrote about the melodrama of...
Delta Air Lines, Aeromexico Punished For Protectionism Of Mexican Government
The US Department of Transportation (DOT) has declined to extend the antitrust immunity granted to Delta Air Lines and Aeromexico for their transborder operations between the USA and Mexico. At the root of this is concerns that the Mexican...
More Frustration At Turkish Airlines LAX Ticket Counter…
An update to my Turkish Airlines award ticket drama… LAX Ticket Counter Unable To Check Me In On Turkish Airlines Flight I showed up at the ticket counter in the Tom Bradley Terminal at Los Angeles International Airport (LAX)....
United Airlines Threatens To Terminate Flight Attendants Who Use Personal Devices In Jumpseat
United Airlines is cracking down on flight attendants who use their own personal devices onboard, warning of discipline including job termination for those who do not abide by the rule prohibiting the use of such devices when seated in...
Irreconcilable Differences Divide American Airlines Flight Attendants And Management
Flight attendants at American Airlines are reasonable to want a new contract. Management at American Airlines is reasonable to point out that it cannot afford a generous contract. The context of the latest battle is the paltry profit-sharing AA...
Passenger Booted Off American Airlines Flight…For Farting
“We all breathed a sigh of relief when he was removed.” An American Airlines flight returned to the gate after a disgruntled passenger refused to stop passing flatus. No, farting is not a legitimate tool of revenge on AA...
FTU Washington, DC Returns In 2024
Frequent Traveler University is returning to Washington, DC next month and I’d love to see you there for our leadoff event of 2024. FTU is a full day of expert-led sessions on trending travel topics and manufactured spending. It’s...
My Turkish Airlines Award Ticket Horror Story…
As much as I love Turkish Airlines–and I do love Turkish Airlines–trying to rebook a canceled Miles & Smiles award ticket has become an exercise in hopeless futility and endless frustration. While Turkish offers great value in mileage redemptions,...
United Airlines CEO Clarifies Future Of Boeing 737 MAX 10
Comments made by United Airlines CEO Scott Kirby on CNBC suggested his carrier was considering canceling its Boeing 737 MAX 10 order, but that is not the case. If anything, the comments were strategically aimed at extracting further concessions...
737 MAX 9 Cleared For Return To Service On Alaska Airlines + United Airlines
The US Federal Aviation Administration has cleared the Boeing 737 MAX 9 to return to service and Alaska Airlines and United Airlines have now outlined their specific plans to return this aircraft to the skies. 737 MAX 9 Will...
United Airlines Adds Chicago – Athens Service
United Airlines will add nonstop flights between Chicago and Athens this summer, creating a nonstop link between the Windy City and the City of the Violet Crown. Chicago – Athens Nonstop On United Airlines Launches May 23rd United will...
Chaos In Denver International Airport Abates After Overnight Train Repairs
Denver International Airport has returned to normal operations after urgent repairs to the airport’s intra-terminal train system were completed overnight. Train System Restored At Denver International Airport…For Now Chaotic scenes of thousands of passengers waiting for trains dotted headlines...
Chinese Tourists Forget They Are In London
It’s fairly common to hear the derogatory refrain “Ugly American” when it comes to US tourists abroad, but the strange and offensive antics of a Chinese group in London may warrant a new designation of ugly… Chinese Group Gets...
