At the outset, I want to state what a privilege it was to return to East Asia…even under the conditions that I did. I have fond memories of pre-pandemic travel to Japan, Thailand, and Singapore that were only added...
Passenger Fined Over $40,000 For Smoking Marijuana In Lavatory, Sexually Assaulting Southwest Airlines Flight Attendant, Consuming His Own Alcohol Onboard
In its latest bevy of proposed fines for problematic airplane passengers, the U.S. Federal Aviation Administration has provided details about a vicious case of passenger misconduct on Southwest Airlines. Passenger Faces $40,000 Fine For Smoking, Drinking, And Assaulting On...
United Airlines Restores Milestone Anniversaries Program For Employees
It is often the little things done behind the scenes that can make the biggest difference in terms of employee morale and therefore their motivation to deliver great service onboard, at airports, or on the phone; in some cases...
A Hollow Threat From British Airways
British Airways is threatening to leave London Heathrow if a planned increase in departure taxes goes into effect. Talk about a hollow threat… Empty Threat: British Airways “Reconsidering Use of Heathrow.” The threat came from Luis Gallego, CEO of International...
The Dilemma: A Trip To Disneyland Or A “Real” Vacation?
I realized while walking though Disneyland that it is truly a substantial investment. I’m not telling you to avoid Disneyland, but do consider where that money can take you if you traveled instead. A “real” vacation may be much...
Miles, The Alternative To Sneaking Into Business Class
My post on a woman sneaking up to business class on my Singapore Airlines flight caused quite a stir, with many indignant about me calling her out. But she could have avoided the embarrassment of being marched back to...
United Airlines Flight Attendants Resist Return Of Pre-Departure Beverages
The union representing flight attendants at United Airlines is pushing back against the return of pre-departure beverages in premium cabins onboard. United Airlines Flight Attendant Union: No Pre-Departure Beverages The bulletin to flight attendants came from the Association of...
Time To Buy Etihad Miles? (1.2 Cents Each)
There’s no doubt the current Etihad purchased miles bonus promotion is attractive, but is now the time to buy Etihad miles? Etihad Miles On Sale For As Low As 1.2 Cents Each – Good Time To Buy Or Not?...
Great Coffee At Disneyland?
Ok, I’m not a Disney guy so maybe you can help me for my next trip. Is it possible to get great coffee in Disneyland? Best Coffee In Disneyland – I Am Still Searching I recently visited Disneyland and...
Photo Essay: Disneyland During The Pandemic
I took my family to Disneyland the day after I retuned from Asia and ended up having a wonderful time. Today I will share some photos from our visit with a few brief reflections. Disneyland During The Pandemic…What Pandemic?...
United Airlines CEO Stands Up To Wall Street, Bets On Quality
This week was Leadership Week at United Airlines with a number of addresses from top-level leadership about the future of United. In an extended conversation with Walter Isaacson, a member of the United Airlines Board of Directors, CEO Scott...
Iraqi Airways 747 Plays Diplomatic Role In Belarus Border Crisis
An Iraqi Airways 747-400 transported over 400 Iraqis away from the contentious border between Poland and Belarus and back to Iraq, with officials hoping to ease tensions in an escalating spat between the European Union and Belarus. Iraqi Airways...
Hilarious: A Woman Tried To Sneak Into Business Class On My Singapore Airlines Flight
If you’re going to try to sneak into business class, Singapore Airlines is not the airline to do it on. Woman Tries To Sneak Into Business Class On My Singapore Airlines Flight We had just finished dinner and the...
Marriott Hotel Manager Argues Customer Is Not Always Right, But Should We Excuse Poor Service?
Where is the line drawn between accountability and kindness? What if “kindness” is used as a convenient, catch-all tool to evade responsibility for providing basic service? When “Kindness” Becomes An Excuse For Poor Service At Hotels My wife says...
United Airlines Pilot Jailed After Turning Up For Work 4X Over Legal Blood Alcohol Limit
At first I thought I had already written about this…because in 2017 I did write about a United 757-200 pilot who had a bit too much to drink in Glasgow, was given a breathalyzer test at the airport, found...
Flight Attendants At American Airlines Say Premium Service Impossible With Current Staffing Levels
Flight attendants at American Airlines are mounting a campaign to restore pre-pandemic staffing levels, arguing that premium cabin passengers are not getting the service they deserve due to insufficient flight attendants onboard. Flight Attendants At American Airlines Want Increased...
My Lovely 15-Hour Flight In Singapore Airlines Business Class
I flew home from Bangkok in Singapore Airlines business class, including a 15-hour longhaul flight from Singapore to Los Angeles. The flight was wonderful. 15-Hour Longhaul Flight In Singapore Airlines Business Class – The Time Just Flew By I...
Money + Miles Awards At United Airlines: Good Concept, Bad Value
The concept of applying miles toward the value of your purchased ticket is a blast from the past at United Airlines and an intriguing one. But there is virtually no value under the current iteration of this redemption option....
United Is Choosing A Very Good Time To Reinstate Alcohol On Flights
A column by Lindsay Rogers at InsideHook argues that United is choosing a “very weird time” to reinstate alcohol on flights. Quite the contrary, I think United is choosing a very good time to bring back its full liquor...
United Airlines Will Resume Nonstop Singapore Service
On January 5, 2022 United Airlines will resume its nonstop service between San Francisco and Singapore. United Airlines Service To Singapore Relaunches In January 2022 As Singapore bucks the trend of its neighbors and takes a “we must live...
