One of the most difficult dilemmas when working in a customer-facing role is where to draw the line on the “consumer is always right” mentality. In the case of one United Airlines captain, a gratuitous insult by a 1K...
Black Woman Claims She Was Booted Off Southwest Flight Due To Racist Flight Attendant, Not Mask Violation
A Black woman claims she was booted off a Southwest Airlines flight due to a racist flight attendant. A witness claimed she was not wearing a mask when she used the lavatory, but other passengers were not removed for...
United 787-9 Diverts To Midway Atoll
A United Airlines Boeing 787-9 traveling with cargo from Guam to Los Angeles made an unscheduled stop on Midway Atoll after a mechanical issue developed. United 787-9 Diverts To Midway Atoll The Dreamliner was operating a cargo-only segment from...
Hot Deal: TAP Air Portugal Business Class 999USD R/T USA To Europe (But I’m Not Booking…)
TAP Air Portugal has a nice worldwide business class sale going on right now. But I’m staying far away from it… I Am Very Reluctant To Do Business With TAP Air Portugal I had a love-hate relationship with TAP...
747-300 Returns To Passenger Service
Iranian carrier Mahan Air has re-activated its Boeing 747-300, becoming the only carrier in the world to utilize that variant of the Queen of the Skies for passenger service. Mahan Air Activates 747-300 Per Sam Chui, Mahan Air has...
Lurid: Multiple Fights Break Out In Miami Airport Gate Area
There’s nothing like a Sunday evening fight…between passengers at Miami International Airport. Fight Night: Passengers Brawl At Miami International Airport Check out this 90-second clip shared on Twitter of multiple fights occurring near gate D14 (if you’re familiar with...
New Carry-On Restrictions At American Airlines Unlikely To Be Enforced
American Airlines has told its gate agents to crack down on oversized carry-ons. In practice, however, I expect very little will change in terms of carry-on enforcement. New Policy: American Airlines Will Charge For Gate Checking Oversized Carry-On Bags...
European Summer Travel? It’s Way Too Early To Tell…
Earlier today I wrote about plans to re-open the European Union to American tourists this summer. While that sounds amazing in theory, much of Western Europe is under lockdown again as a third wave has brought a tidal wave...
European Union Hopes To Welcome Vaccinated Americans This Summer
Following the lead of a handful of European countries who have opened or will shortly open to vaccinated Americans, the European Union is gearing up to welcome fully vaccinated tourists this summer from the United States. Report: European Union...
Flight Attendants Want Lap Infants Banned?
I’ve talked about flight attendants wanting permanent mask mandates and no food or drinks onboard. Turn outs out there is another issue that I was previously unaware of: flight attendants also want lap infants banned. Flight Attendants Want Lap...
My California Road Trip From Los Angeles To Big Sur
I’ll shortly publish a review of the Ventana Big Sur Resort, but first want to share the fun we had driving up there and back…a real California road trip. California Road Trip From Los Angeles To Big Sur When...
Pastor Claims American Airlines Banned Him For Preaching The Gospel
An evangelical pastor has claimed that American Airlines has banned him for preaching the Bible despite holding nearly two million miles on the carrier. But AA insists the pastor refused to comply with its onboard mask policy. Pastor Mike...
Flight Attendants Demand Reduction In Onboard Service
The President of the Association of Flight Attendants (AFA) has told Congress it is critical that “food and beverage services continue to be held to absolute minimums” and that lowering masks to eat or drink places flight attendants in...
Flight Attendant Union Suggests Mask Mandate Should Be Permanent
Sara Nelson, the powerful president of the Association of Flight Attendants, has told Congress that passengers need to be coercively conditioned to wear masks, similar to how airlines eliminated smoking onboard. Flight Attendant Union: Keep The Mask Mandate The...
United Airlines Predicts Robust Return Of Business Travel This Fall
Speaking at United’s first quarter earnings call, CEO Scot Kirby told a story about business travel. His bottom line: United Airlines believes business travel will return quickly and in many markets be even stronger than before the pandemic as...
Prince Harry Chose American Airlines First Class Over British Airways
Prince Harry, now a California resident, recently flew to London and back to take part in the funeral of his grandfather, Prince Philip, the Duke of Edinburgh. But instead of flying a British carrier, the British royal flew on...
Emirates Suspends Service From India
UPDATE: An earlier version of this story incorrect reported that Emirates was suspending all passenger service to India. From Sunday, Emirates will suspend passenger service from India to Dubai for 10 days as Indian coronavirus cases continue their disturbing...
Review: American Airlines 777-200 Premium Economy
I didn’t fly in premium economy class, but I did fly in a premium economy seat. For reasons I cannot explain nor understand, American Airlines does not market its premium economy cabin as a separate class of service on...
The Problematic US “Do Not Travel” Advisory For 80% Of The World
Here’s the problem: if you tell people they should not travel even with a vaccine, they are less likely to get vaccinated. Trust me, I’ve been speaking to the skeptics. Lengthy “Do Not Travel” List Will Lead To More...
Photo Essay: TWA Hotel
I consider the TWA Flight Center at New York Kennedy Airport, designed by Eero Saarinen, to be one of the most beautiful buildings in the world. It is now a hotel and I recently spent my layover at JFK...
