Even with a beautiful new business and first class product, ANA is struggling to sell premium cabin seats and facing an unexpected dip in profit. Blaming tightened corporate travel budgets, ANA is expected to report a decline in profit...
Exciting New LATAM Route To Falkland Islands
LATAM is expanding its service to the Falkland Islands with new widebody service from São Paulo, Brazil starting next month. The seasonal service will run from Brazil’s largest city to Mount Pleasant, the Royal Air Force base that serves...
The Two Most Popular Meals On United Airlines
For all the talk about healthy options and vegetarian dishes, United passengers love their comfort food. During his presentation at Flight Plan 2020 last Friday, Toby Enqvist, United’s Chief Customer Officer, talked about new plant-based options, expanded choices, and the...
Los Angeles To New Zealand For 5,000 American Miles? Don’t Be Fooled.
As nice as redeeming 5,000 miles to fly from Los Angeles to New Zealand using AA miles sounds, please don’t take your eyes off the bigger picture. These gimmicky redemptions come at great cost. Last night, American Airlines ran...
Southwest Comes Out Swinging Against Flight Attendant Who Alleged Voyeurism
Southwest Airlines has vowed to “vigorously defend” against a flight attendant lawsuit which alleges two pilots placed a hidden video camera in an aircraft lavatory on a flight to Phoenix. After initially failing to directly address the matter, Southwest...
Will Qatar Airways Bail Out Malaysia Airlines? I Doubt It.
Qatar Airways has been named one of three airlines on a shortlist to invest in troubled Malaysia Airlines. Meanwhile, Qatar Airways has sent mixed signals, making clear it will not acquire the airline, but leaving open the possibility of...
United Will Introduce Three Big Changes To Domestic First Class Meal Service In 2020
United Airlines will expand first class meal pre-selection, offer additional choices, and offer more plant-based and healthy food in 2020. #1 – More Plant-Based + Vegetarian Options Expect dishes onboard including vegan chili, stuffed grape leaf with dolma infused...
Southwest Flight Attendant Catches Pilots Live Streaming…The Lavatory
Southwest Airlines flight attendant Renee Steinaker is suing Southwest, claiming retaliation for reporting two pilots who allegedly placed a hidden camera in an onboard lavatory. This is a really bizarre story. It begins onboard a Southwest flight from Baltimore...
United’s New 3D Seat Maps Take Mystery Out Of Seat Selection
United Airlines will soon let you see your plane before you step on it, with 3D, high-definition virtual cabin images that allow you to see the plane that you will soon step on. Unveiled by Linda Jojo, United’s Chief Digital...
Woman Fakes Pregnancy To Avoid Carry-On Bag Fee
Some travelers will go to great lengths to avoid ancillary fees levied by airlines. An Australian woman faked her own pregnancy to avoid carry-on fees on a budget carrier, and almost got away with it… Rebecca Andrews is an...
United’s New Domestic & International “Shuttle” Service
United Airlines will offer an hourly service from Newark to both Washington, DC and London in 2020. While not a formal rebirth of United Shuttle, the new flight schedule hearkens back to days of old. Andrew Nocella, United’s Chief...
What Is United Premium Plus Like On Transcontinental Flights?
What is United’s new Premium Plus product like on domestic transcontinental flights? I’ve reviewed United’s new premium economy “Premium Plus” product on an international flight from San Francisco to Frankfurt, but United recently introduced Premium Plus on select premium...
Thai Airways Excoriates Press, Downplays “Crisis”
Calling comments suggesting imminent demise devoid of truth and taken out of context, Thai Airways has hit back at reports suggesting that it is truly in crisis mode. Twice this week I have reported on Thai Airways, first citing...
JetBlue’s New Fee For Checked Carry-On Bags May SAVE You Money
JetBlue’s solution to insufficient overhead bin space is to entice people to pay just a little bit more to check-in their carry-on bag and avoid the hassle. That presents an opportunity to save money for the budget-concious traveler. Currently...
My Bath With A KLM 747-400
Earlier this week I had the chance to spend a night at the brand-new Grand Hyatt at San Francisco International Airport. Not only did I score a nice suite upgrade, I had an incredible view from the bathtub. The...
Nervous American Airlines Flight Attendant Leads To Money Laundering Bust
Some people are horrible liars. Like the American Airlines flight attendant who got a little nervous when questioned by customs officials in Miami. The result was four flight attendants arrested for money laundering. After arriving from Santiago (SCL), immigration...
It’s Official: Thai Airways In Crisis Mode
For Thai Airways, the path is clear: reform or die. That’s at least the warning from senior leadership to employees. And while recent actions suggest this is not merely a bluff, Thai still lacks a vision for moving forward....
WestJet Pokes Fun At Air Canada
While Air Canada decided to poke fun at Canada itself, WestJet chose to poke fun at Air Canada. In a response to Air Canada’s recent new “travel like a Canadian” ad campaign, WestJet is promising not to treat people...
With Air New Zealand Gone, Will United Double Up On LAX-LHR?
Air New Zealand is abandoning its Fifth Freedom route between Los Angeles and London. Will United step up with a second daily flight? Air New Zealand has served London since 1982. Until a few years ago, Air New Zealand...
While Qantas Teases, Air New Zealand Delivers
Qantas made headlines for its historic nonstop “test” flight from New York to Sydney last Friday, but doesn’t even know if the route is viable. Meanwhile, Air New Zealand has announced that it will serve New York nonstop from...
