United Airlines will invest at least $34 million at Washington Dulles International Airport to expand the C-Concourse and construct a new Polaris Lounge. In a “public-private” partnership, United will front the bill to add an extension to Terminal C...
Delta Seriously Restricts Emotional Support Animals
Delta will impose a strict new ban on emotional support animals on longer flights, effective next week. The carrier will also tighten restrictions on service animals next year. While the carrier already tightened its emotional support animal policy earlier this year,...
Beautiful New Business Class On Royal Air Maroc 787-9
It’s an exciting time for Royal Air Maroc. Last week the Moroccan carrier formally announced plans to join the oneworld alliance. Now Royal Air Maroc will soon start taking delivery of beautiful new 787-9 aircraft. First, a note on the livery....
How Shall I Give Away My Last United Club Pass Without Being Creepy?
I’ve got one last United Club pass that expires later this month and I want to find the right person to give it to. No, I’m not going to have a contest or sweepstakes on the blog…at least not...
As Court Orders Airline To Surrender 20% Of Fleet, United Watches From Afar
A Brazilian court has ordered Avianca Brasil to surrender 20% of fleet to lessors. Meanwhile, the carrier downplays the ruling as unnecessary. Even so, investor United Airlines is watching carefully. BOC Aviation and Constitution Aircraft leases aircraft, mostly Airbus A320,...
A Day In The Life Of A United Flight Attendant
United Airlines has released a new video showcasing a day in the life of four flight attendants. Beyond the marketing fluff, what is this video attempting to show us? Here’s the latest video: Earlier this year, United came out...
Air Malta Exploring Service To New York, Toronto, And Mumbai
Air Malta is eyeing longhaul service from Malta to the United States, Canada, and India. Using Airbus A321s, the carrier hopes to continue its recent expansion to include New York, Toronto, and Mumbai. Already the carrier has added new...
Why JetBlue Dinner In MINT Class Is The Best
Each week, my Meal of the Week feature examines an airline meal from my travels over the years. This may be a meal from earlier in the week or it may be a meal served over a decade ago. Despite our...
Matthew In The Middle: Should I Have Been More Assertive In Claiming Armrests?
We know that middle seat passengers have a claim to both armrests, but would you actually fight for them? Earlier this week I booked a very last-minute ticket to fly from Los Angeles to Houston. I ended up with...
Poor Operational Performance For United In November Raises Questions
United Airlines reported disappointing operational performance for November, leading U.S. legacy carriers in terms of flight cancellations and delayed arrivals. Can the weather explain this away or is something else at work? United has performed significantly better on the...
Review: Hong Kong Airlines A330 Business Class Hong Kong To Bangkok
The short flight from Hong Kong to Bangkok was just enough time to appreciate the Hong Kong Airlines A330 business class product. After three days of excellent meetings in Hong Kong, it was time to go home. But instead...
Why Passengers Loved United’s Boeing 737 MAX 9
We hear a lot of bad things about the Boeing 737 MAX 9, so I was surprised at what a positive reception the aircraft received by passengers around me on a recent flight. Earlier this week, I flew from...
Southwest Airlines 737 Skids Off Runway, But Could Have Been Far Worse
A Southwest Airlines 737 overran the runway at Burbank-Hollywood Airport yesterday, skidding to a halt. But a technological system prevented a far worse disaster. Flight 278 from Oakland to Burbank had 112 passengers and five crew members onboard. No...
How United Airlines Honored George H.W. Bush
In my final post on the life of George H.W. Bush, I want to highlight how United Airlines honored the late president at the airport he’s named after. For the last two days, gate C41 at Bush Intercontinental Airport...
I Flew to Houston For 30 Seconds With George H.W. Bush…
Last night I flew from Los Angeles to Houston and early this morning I flew back, all for one man: George H. W. Bush. We all have traditions of some kind. If you’re a frequent reader of my blog,...
When George H.W. Bush Flew United Airlines First Class
As the world remembers the life of former U.S. President George H.W. Bush, I was made aware of a story that took place in 2010 aboard a United Airlines flight to Beijing. Reader Ken sent me the following e-mail,...
As Air Italy Looks To California, Congress Looks To Block
A posse of U.S. Senators has Air Italy in its crosshairs, dampening news that the Italian carrier plans to add service to two California cities next yaer. Air Italy Announces Service to LAX and SFO Yesterday, Air Italy announced...
Review: Grand Hyatt Hong Kong
My suite in the Grand Hyatt Hong Kong proved to be the ideal venue to host meetings during a busy week at the adjoining convention center. Rates were outrageous during this busy week, but thankfully I was able to...
A New Most Powerful Passport In The World
Each year I write about the world’s most powerful passport, a designation that has fluctuated over the last few years. First, what makes a passport “most powerful” is the ability to travel to other countries without a visa or...
What Does A Lying Imbecile Teach Us About Airline Compensation And Truth Itself?
In a post-truth world where “fake news” abounds, I became ever-more jaded yesterday after a startling revelation concerning an American Airlines incident in Chicago. On Monday, I wrote a story entitled After AA Cancels Her Flight, Woman Left In Wheelchair...
